We are seeking a friendly and professional Customer Service Representative to join our team. In this role, you will be responsible for providing top-notch customer support to our clients and customers via phone, email, and live chat.

Key Responsibilities:

• Answering customer inquiries promptly and efficiently
• Providing accurate information and solutions to customer issues
• Resolving customer complaints in a timely and effective manner
• Communicating with customers via phone, email, and live chat
• Keeping records of customer interactions, transactions, comments, and complaints
• Identifying and escalating priority issues to the appropriate channels

Requirements:

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to handle customer complaints in a professional and diplomatic manner
• Ability to work under pressure and meet deadlines
• Good computer skills and ability to learn new software quickly
• Availability to work flexible hours, including weekends and holidays
• Previous customer service experience is a plus, but not required

If you are a motivated team player with a passion for customer service, we would love to hear from you. Please submit your resume and cover letter to be considered for this exciting opportunity.