Senior Project Associate (GS7), FT, SQM, UNICEF Global Shared Services Centre, Budapest, Hungary
- Organization: UNICEF - United Nations Children’s Fund
- Grade: Administrative support - GS-7, General Service - No need for Higher Education - Locally recruited position
- Operations and Administrations
- Human Resources
- Administrative support
- Children's rights (health and protection)
- Project and Programme Management
- Closing Date: Closed
In partnership with other divisions, the GSSC implements joint projects as part of the continuous process improvement, which are either “end-user facing” to gain efficiency for clients and/or “back-end” solutions to improve internal processes for processors and business partners. The Client Engagement and Change team provides the link between the service delivery teams and clients through consistent client engagement, utilizing the feedback to drive changes within the organization to improve the client experience and overall organizational efficiency. To ensure proper planning and successful implementation of change initiatives across offices, a Senior Project Associate will assist in planning, data analysis, reporting, follow up on action points and supporting the empowerment of focal points to enhance efficiency in country offices. The work of the incumbent contributes to effective client engagement and change management using robust data to support innovations, process simplifications and behavioral changes within the GSSC and the field offices.
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, results.
UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology.
UNICEF Global Shared Services Centre (GSSC) was created with the purpose of being a center of excellence for the global delivery of efficient services within a culture of customer service, continuous business improvement, knowledge-sharing and innovation to support the effective achievement of UNICEF’s program results worldwide. GSSC has the responsibility to develop a mechanism of monitoring the services provided to offices within the agreed performance standards, create a culture of continuous improvement though process simplification and adoption of new technologies, keeping up with trends in the shared service industry.
GSSC has won the 2019 Business Services Firm of the Year in Hungary, one of 26 regional awards announced at the Central and Eastern European Business Services Summit & Awards held in Warsaw, Poland.
How can you make a difference?
In partnership with other divisions, the GSSC implements joint projects as part of the continuous process improvement, which are either “end-user facing” to gain efficiency for clients and/or “back-end” solutions to improve internal processes for processors and business partners.
The Client Engagement and Change team provides the link between the service delivery teams and clients through consistent client engagement, utilizing the feedback to drive changes within the organization to improve the client experience and overall organizational efficiency.
To ensure proper planning and successful implementation of change initiatives across offices, a Senior Project Associate will assist in planning, data analysis, reporting, follow up on action points and supporting the empowerment of focal points to enhance efficiency in country offices.
The work of the incumbent contributes to effective client engagement and change management using robust data to support innovations, process simplifications and behavioral changes within the GSSC and the field offices.
Key functions, accountabilities and related duties/tasks:
Project and Change management Support
- Support the development and implementation of change management plans for key change initiatives across country offices in line with the annual work plan of the GSSC, providing reliable data and engaging the necessary stakeholders as guided by the team leader.
- Act as focal point during the roll out of initiatives in offices, providing guidance on usage of tools, organizing and facilitating meetings with focal points at country offices to ensure smooth transitions of new initiatives.
- Support the process simplification efforts of the GSSC across country offices aimed at creating end to end process efficiencies using system data to identify areas that could benefit from centralization, elimination of repetition and waste, improved quality, reduced processing time or cost, and/or improved technology.
- Support country offices involved in the provision of services to other agencies as part of the Common Back Office (CBO) Initiative through the analysis of centralized system data, volume and FTE analysis to ensure that UNICEF maintains high quality standards of service that are consistent across offices.
- Track, monitor and report on the implementation of change initiatives to ensure that they progress according to plan and highlighting any risks and issues to the team leader.
- Maintain a set of best practice for all processes where the GSSC is involved and support the client engagement team in ensuring that proper processes are adoption by offices to promote efficiency.
Client Engagement (Business Partnership Management)
- Establish and maintain high-quality relationships with GSSC team leaders, subject matter experts and focal points in country offices to sustain ground for proper coordination of change management activities with limited resistance.
- Support the roll out of the Client Engagement initiatives with the aim of improving performance, preparing clients for upcoming changes, escalating issues to the team leader.
- Support the performance of offices to meet the set timelines and Standard Operating Procedures (SOPs) for GSSC services by monitoring performance of key indicators and supporting the training of Local Focal Points (LFPs) within offices on changes in policies, processes and systems.
- Remain up to date with UNICEF programmes and operations at country office level, with an understanding of the end-to-end processes, systems and tools that impact day-to-day operations.
Reporting and administration
- Undertake data analysis to determine baselines for proposed change initiatives and identifying key performance indicators that will drive the right behavior at country office level.
- Coordinate the efficiency reporting exercise for UNICEF through timely collation and analysis of data from divisions including drafting the report using the narrative provided to explain source of savings.
- Support the review of benefits realization for implemented change initiatives to assess the impact of the change in relation to the intended outcomes.
- Coordinate regular and ad hoc requests for inputs to reports from other divisions within UNICEF to ensure accurate and timely data is provided.
- Contribute to the development of correspondences and writing of reports for the Unit.
- Participate in a number of engagement meetings for projects and change management initiatives, taking note of action points and following up with the necessary implementors.
As an advocate for every child, you will receive
- A competitive salary which is exempted from paying national income taxes in Hungary on United Nations emoluments, with a net minimum monthly salary of approximately HUF 698,222.00
- Hybrid work opportunity
- Holidays and leave, including 30 days of annual leave per year
- Parental leave
- Dependency allowance
- United Nations sponsored medical insurance plan
- Pension plan
- Optional life insurance plan
- Access to professional development and learning programs, online learning and learning path
- Access to staff well-being support
- Access to career development support
To qualify as an advocate for every child you will have…
- Completion of secondary education (high school diploma) is required.
- Minimum 3 years of relevant experience in project management, change management, financial management, human resources management or related business area for candidates holding Bachelor’s or Master’s Degree in accounting, business administration, economics, financial management, human resources management, public administration or another relevant field is required.
- 7 years of relevant work experience in project management, change management, financial management, human resources management or related business area is required for candidates without university degree.
- Prior experience in project support functions is an asset.
- Previous experience in Client Performance Management, Project management and/or Business Process Improvement activities is desirable.
- Experience implementing projects in the UN Common system or related international organization is considered an asset.
- Previous hands-on experience and knowledge of Enterprise Resources Planning (ERP) systems (i.e. SAP) is desirable.
- Experience working in a Shared Service Centre environment/business support Centre is desirable.
- High Proficiency in data analysis and report writing is an asset.
- High proficiency with Microsoft Office is required
- Excellent communication & presentation skills (written & verbal) across multiple audiences with ability to influence others is required.
- Fluency in English (verbal and written) is required.
- Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is a strong asset.
Applicants must be nationals of EU countries or in possession of a valid work permit. Please attach a copy of your work permit to your application submission.
General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements. UNICEF does not facilitate MFA accreditation for locally recruited staff.
For every Child, you demonstrate...
UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability (CRITA) underpin everything we do and how we do it. Get acquainted with Our Values Charter: https://uni.cf/UNICEFValues
UNICEF competencies required for this post are…
(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.
During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.
UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
UNICEF appointments are subject to medical clearance. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (COVID). UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
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