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IT Analyst - IPSA 8

New York City

  • Organization: UNDP - United Nations Development Programme
  • Location: New York City
  • Grade: Junior level - IPSA-8, International Personnel Services Agreement
  • Occupational Groups:
    • Information Technology and Computer Science
  • Closing Date: Closed
Background
 
Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
 
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Independent Evaluation Office of UNDP

Under the overall guidance of the Independent Evaluation Office (IEO) and direct supervision of the Information Specialist, the ICT Associate is to provide technical support for desktop/laptop hardware, network connectivity, and corporate productivity tools such as email and remote collaboration tools for the IEO. The incumbent is required to follow UNDP standards for desktops, networks, security, and to update UNDP’s computing technology facilities including desktops, laptop, and Operating systems.

Duties and Responsibilities

Summary of key functions:

  • Support in implementation of UNDP ICT management strategies and systems
  • Support in the effective functioning of the IEO IT hardware and software packages
  • Support maintenance of IEO online platform
  • Support knowledge building and data platform management
  • Support development IEO internal workflow through PowerApps

1. Support implementation of UNDP ICT management strategies and systems, focusing on achievement of the following results:

  • IEO IT system is in full compliance with UNDP IT policy.
  • IT systems assigned to IEO staff are secured through the implementation of multifactor authentication and enrollment of the UNDP Azure cloud.
  • Support UNDP Azure Intune and Endpoint implementation and compliance on all IT hardware utilized by IEO staff for official purposes.

2. Ensure effective functioning of the hardware and software packages, focusing on the achievement of the following results:

  • Assistance in the installation, upgrade and configuration of desktop and notebook computer systems under current UNDP standards and policies, including the operating system and standard desktop applications such as Microsoft Office suite applications, anti-virus programs on a timely basis.
  • Assistance in the hardware relocation, monitor material for preventative maintenance and maintenance of supply material for computer and peripheral equipment.
  • Support the Information Technology Specialist, as a first-level backstop, to troubleshoot day to day software and hardware issues.
  • Develop and maintain IEO asset tracking system.
  • Develop and maintain IEO software license and usage tracking system.

IEO staff have accessto remote and in-person client support to address their computer hardware and software- related technical issue.

  • IEO staff are equipped with reliable IT hardware to carry out their work.
  • Performance of IEO printers and conference room video conferencing units are at their optimal level.

3. Support maintenance of IEO online platform focusing on achievement of the following results:

  • Maintenance and upkeep of IEO Intranet and SharePoint platform.
  • Support in migration of IEO Intranet and public website to UNDP Drupal Platform.
  • Timely response to support requests received in of IEO ICT inbox.
  • Support request to update the IEO website and Evaluation ResourceCenter completely on time.
  • The performance of the IEO website is optimal and error-free.
  • Support management of the IEO Project Management platform.
  • Support in management of Evaluation Resource Center, manage ERC support inbox. Provide timely response to queries from ERC users. Liaise with IEO ICT Specialist on enhancement and management of ERC platform.

4. Support knowledge building and data platform management, focusing on achievement of the following results:

  • Support IEO Datamartdevelopment and maintenance. Liaise with IEO staff to collect feedback and provide timely support in all data related requests.
  • Maintenance of a library of ICT-related guidance and reference materials.
  • Participation and assistance in the organization of training for the staff on ICT issues.
  • Provide lessons learned and best practices in ICT.
  • Provision of ICT support to key events.
  • Manage all IEO webinars both online, in-person and hybrid events.
  • Represent IEO in UNDP IMA (information management associate) groups.
  • Responsible for timely dissemination of UNDP IT related information to IEO staff.

Institutional Arrangement

The Contractor will be reporting directly IEO IT Evaluation Specialist
 

Competencies

Core
Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively:

LEVEL 2: Offer new ideascurious drive/open to new approaches, demonstrate

systemic/integrated thinking
Learn Continuously: LEVEL 1: Open minded and curiousdrive and, shares knowledge, learns from mistakes, asks for feedback
Adapt withAgility:

LEVEL 1: Adaptsto change, constructively handles

ambiguity/uncertainty, is flexible
Act with determination withnew ideasPlans and agility: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion:

LEVEL 1: Appreciate/respect differences, aware of unconscious bias,

confront discrimination
Cross-Functional & Technical competencies 
Thematic Area Name Definition
Business Direction &Strategy Strategic Thinking
  • Ability to develop effective strategies and prioritized plans in line with UNDP’s objectives, based on the systemic analysis of challenges, potential risks, and opportunities, linking the vision to reality on the ground, and creating tangible solutions.
  • Ability to leverage learning from a variety of sources to anticipate and respond to future trends; to demonstrate foresight to model what future developments and possible ways forward look like for UNDP.
Digital & Innovation Experience design - Knowledge of experience design methodologies and ability to designed-to-end experiences that meet groups and user and business needs.
Digital & Innovation Facilitation of digital innovation - Ability to facilitate groups and individuals through athey work digital innovation process.
Digital & Innovation Digital ecosystems - Knowledge of how theywork, understanding of the opportunities and challenges for governments and society.
InformationManagement & Technology IT CustomerSupport

- Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001desirable. ITIL

certification or similar is desirable.
Information Management & Technology IT Research and Development - Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems
Required Skills and Experience

Min. Education requirements

 

Bachelor’s degree or equivalent in Computer Sciences, Information Systems, public administrationsuite packages, International Relations, or other relevant areas.

 
Min. years of relevant Work experience

2 years of relevant working experience, including network administration, management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications. 2 years of experience in Microsoft network administration.

Hands-on experience in problem identification and resolution of industry- standard hardware platforms.

Must have experience in:

  • Experience in supporting Microsoft Office suitepackages, such as Outlook, Word, Windows 11access rightsExcel, and PowerPoint
  • supporting online videoconferencing tools such as Zoomand MS Teams
  • remote desktop computing support
  • provisioning Windows 11 computers using Microsoft Intune or disking imaging.
  • supporting Wireless/LAN connectivity issues and network printers
Required skills

Knowledge of Windows11, network printer support, and Office365 support is required.

Hands-on experience in problem identification and resolution of industry- standard hardware platforms. Experience in supporting Microsoft Office suite.

packages, such as Outlook, Word, Excel, and PowerPoint.
Desiredadditional skillsand competencies

Knowledge of HTML5, JavaScript, CSS, SQL

Knowledge of SQL scripting language, Power BI, and Power Automate Knowledge of web, design, and video editing tools such as Adobe Dreamweaver, Adobe Photoshop, Adobe Premiere, and Adobe XD Knowledge of project management systems such as MS Project Online Experience in creating SharePoint sites, creating groups,and managing accessrights.

Experience with content management tools such as SharePoint, and DrupalCMS Experience in supporting MS Project Online or similar corporate project management tools
Required Language(s) English
Professional Certificates Microsoft Certification or CompTIA A+
 
Disclaimer
 

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. 
 
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
 
Applicant information about UNDP rosters
 
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
 
Non-discrimination
 
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  
 
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. 
 
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