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Service Mapping Officer


  • Organization: IRC - International Rescue Committee
  • Location: Kampala
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
  • Closing Date: Closed
Organization Background
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. 
The International Rescue Committee, hereinafter referred to as “the IRC”, is a non-profit, humanitarian agency that provides relief, rehabilitation, protection, resettlement services, and advocacy for refugees, displaced persons and victims of oppression and violent conflict.  The IRC has been working in Uganda since 1998 in response to mass displacement and devastation wrought by the rebel group, the Lord’s Resistance Army (LRA). Since then, in partnership with various donors, the IRC in Uganda has expanded to meet the needs of the conflict-affected regions of Karamoja, Acholi, West Nile region, and in Southwestern Uganda as well as amongst urban refugees in Kampala.
About Signpost 
Signpost is an innovative digital initiative providing the humanitarian community with a platform to reach refugees, asylum seekers and crisis-affected communities around the world with accessible information. Signpost programming will take a holistic approach to address information needs in Kyaka II Refugee settlement in Kyegegwa District and in Kampala. Signpost is a useful information resource for people in need fosters more in-depth community, more trust, and, most importantly, more utility for its users.  
Signpost will enable refugees and asylum-seekers and vulnerable host community members to put across their questions and concerns and to receive the information they need to make informed choices about their lives in multiple languages.
Job Overview
IRC is seeking Service Mapping Officer, based in Kampala with frequent travel to Kyaka II settlement/ Kyegegwa under the direct supervision of the Signpost Manager. The Service Mapping Officer will lead on the mapping and regular update of services and service providers in response to the information needs of clients in Kyaka II and Kampala. The position will work closely with other signpost staff; all IRC sector leads; humanitarian, governance and development actors among others. 
Duties and Responsibilities
●Identify service providers through field visits, information from field teams, coordination meetings, working groups, desk research, social media, referral pathways, user surveys/FGDs, etc. 
●Develop tools such as new service entry form, service entry update template, and new service provider agreement. 
●Communicate with service providers on a continuous basis to ensure accuracy and consistency of information on the service map.
●Maintain ongoing communication with Signpost Product Manager on site strategy, features, and issues. 
●Coordinate with other actors mapping services to avoid duplication of efforts. 
●Send the draft (preview) entry to the service provider for confirmation and ask for clarification where necessary.
●Conduct regular field visits when feasible to verify services offered and capture any access barriers.  
●Reviewing the content and design of the service map on an ongoing basis. 
●Work closely with Signpost moderators who are in direct touch with users to verify service information.
●Conduct training for service providers on how to use the service map and solicit feedback from providers.
This vacancy is now closed.
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