MD-Systems Analyst - Internal

Org. Setting and Reporting

UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change.

If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you.

The incumbent reports administratively to the Head, Administrative Support Section, Microfinance Department (MD), and technically to the Senior Functional Expert, HQ Gaza.

Responsibilities

Performs system analysis on requirements and change requests received from MD stakeholders on MD systems, including LMIS, ePayment, IFRS9 and other relevant models, ensuring that detailed system specification documents are captured and documented comprehensively; takes part in the, and ensures smooth, implementation and rollout.

Coordinates with MD and Information Management and Technical Department (IMTD), at HQs and Fields, to support the implementation of Microfinance Information Management & Technology initiatives and projects, ensuring full compliance to IMTD policies, frameworks, and standards.

Conducts support and maintenance of IMT systems for the MD in coordination with IMTD’s technical teams and/or external service providers, delving into problem and difficulties performing root-cause analysis to address issues and propose remedial actions along with detective and preventative controls as needed.

Conducts and manages User Acceptance Testing (UAT) and undertakes quality assurance checking and signs off for fixes/changes against the functional requirements, ensuring needs are accurately reflected in those fixes/changes.

Coordinates outsourcing arrangements with vendors including monitoring of performance, reporting and recommending corrective actions when needed and following up their implementations.

Develops and implements detailed system documentation as assigned by the supervisor and maintains these in the automated document repositories.

Develops and provides training sessions to MD staff on new systems or system changes as required, ensuring efficient utilization of the available systems.

Competencies

UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.

- Planning and Organizing
- Analyzing
- Learning and Researching
- Relating and Networking
- Creating and Innovating

For guidance on how to prepare for competency-based interviews: https://careers.un.org/lbw/home.aspx?viewtype=AYI

Education

A university degree from an accredited educational institution in computer science, computer engineering, information systems, or other related discipline.

Work Experience

A university degree from an accredited educational institution in computer science, computer engineering, information systems, or other related discipline is required.

At least five years of relevant work experience in the area of information systems and software applications development and implementation including two years with proven experience in an automated functional system(s) in one area or more of those implemented in UNRWA (such as Microfinance, refugee registration, relief & social services, education, health management, ERP solutions and alike) is required.

Experience in, and knowledge of, Business systems and data analysis, Business Intelligence, Low Code Platforms, Microsoft DevOps, relational databases and SQL server, MS Office, MS Project or similar tools is required.

Knowledge or experience in implementing UNRWA systems or complex multi-functional application systems is desirable.

Experience or knowledge of testing automation tools is desirable.

Project Management Certification (PMP, Prince2, Agile) is desirable.

Are you currently residing in Duty station. Please specify your current location. It is required.

Languages

Very good command of spoken and written English and Arabic.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Type of Contract: Limited Duration Contract (LDC), ML5A.

The Limited Duration Contract applies to UNRWA internal candidates on LDC.

Duration of Contract: 1 year (Renewable upon availability of Funds, satisfactory performance and continuing need).

Grade & Salary: LDC- ML5A; monthly basic salary ranges $ 1,592.60

Other Benefits: Other benefits include compulsory medical insurance, 30 days of annual leave pro-rated to the duration of the contract where less than one year, and family allowance (if applicable).

Other information:
The incumbent may be required to travel in the Agency’s area of operations.

This vacancy notice is open to internal candidates. Only candidates residing in Jerusalem or West Bank, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Jerusalem, and without a valid work permit, the appointment may be rescinded.

Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities.

A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post.

Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 or LDC Bands E to H must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate
disqualification of a candidate.

For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under "Category" RLG, scroll down to see all categories, then select their local grade.

Equivalency:
Equivalency may apply for this post.

NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.
Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered.

The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst conduct processes were pending.

UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway; and such persons may be prohibited from employment with the United Nations.

The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework.

UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live.

For more details on UNRWA, please visit: https://www.unrwa.org/

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.