Quality Control and Training Officer

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE\:  please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

1. Organizational Setting

The post is located in the Operations Service of The Hague Registry, Brands and Designs Sector. The Operations Service is responsible for receiving, processing and registering international design applications and other transactions related to the administration of the various Acts of the Hague Agreement.

2. Purpose Statement

The incumbent, as Quality Control and Training Officer, will contribute to the development and maintenance of the Hague Quality Management Framework and the Hague Training Management Framework with a view to facilitating their sustainability, supervising their implementation and assessing their outcome. The role of the Quality Control and Training Officer is to coordinate and support all operational units in the preparation and participation in quality control and training activities.

3. Reporting Lines

The incumbent works under the supervision of the Head of the Operations Service.

The incumbent will perform the following principal duties\:

a.  Perform quality control of international industrial design examination and the review of compliance with established legal and quality standards, including the development and maintenance of reference documents such as practice notes and standard operating procedures;

b.  Monitor performance by collecting and documenting quality control results at the individual and team level, and produce statistical reports for the Head of Service;

c.  Analyze examiner production to identify potential knowledge and skill gaps, and make recommendations to the Head of Service on appropriate corrective or preventive measures;

d.  Develop, organize, implement and coordinate training activities, plans and materials for staff of the Hague Registry, and external stakeholders such as Offices, users, and industry associations;

e.  Develop and participate in communication and consultation mechanisms on practice and quality with Offices, users, and industry associations;

f.   Liaise and coordinate with all units of the Hague Registry in the execution and evaluation of quality and training activities; and

g.  Perform other related tasks as required.

Education (Essential)

First-level university degree in law, business administration, management or other related field.

Experience (Essential)

At least six years of relevant professional experience in the area of industrial designs, including in an Intellectual Property Office or comparable organization.

Experience (Desirable)

Experience in industrial design examination.

Language (Essential)

Excellent written and spoken knowledge of English.

Language (Desirable)

Knowledge of French, Spanish or of other languages of major users of the Hague System.

Job Related Competencies (Essential)

Knowledge of the procedures of the Hague System.
 

Excellent analytical skills, including the ability to spot errors, analyze raw data, and develop practical recommendations.
 

Excellent communication, organizational and planning skills.
 

Ability to keep records and produce high quality reports integrating data and graphics, using Microsoft Office applications, i.e. Word, Excel, Visio and PowerPoint.
 

Excellent interpersonal and teamwork skills, and ability to work in a multicultural environment.

1. Communicating effectively.
2. Showing team spirit.
3. Demonstrating integrity.
4. Valuing diversity.
5. Producing results.
6. Showing service orientation.
7. Seeing the big picture.
8. Seeking change and innovation.
9. Developing yourself and others.

Mobility\:  WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization.  Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.

Annual salary\:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment.  Please note that this estimate is for information only.  The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice.  The figures quoted below are based on the May 2023 rate of 84.4%

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information

Initial period of two years, renewable, subject to satisfactory performance.  No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.

This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

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By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

Additional testing/interviewing may be used as a form of screening.  Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.