Security Guard (only nationals)

Following the guidance of the General Assembly on UN Reform, specifically the sharing of administrative systems and services, Country Teams have made steady progress in establishing UN Houses, and more recently, in the area of common services. 

UN House Project initiative is aimed to provide continuous, efficient and timely maintenance of the UN House building and its common territory for UN Agencies accommodated in the UN House (under one roof). Significant savings in investments, operating costs, and time, as well as improved efficiency and delivery of these services can be achieved through joint initiatives in these common areas. UNH Project is represented by the UN House Management Team consisting of representatives from each Agency accommodated in the UN House. UNHMT reports directly to Heads of UN House Agencies. 

Required security services will contribute to the safety of UNH Premises and its inhabitants. It is expected that Emergency Security Enforcement measures are observed and the safety of UN House staff is ensured.

The following functions are to be reported and evaluated by UNDP National Security Officer 

1.  Security of the UN House 

• To ensure the physical integrity and safety of the Office, its property, its main building, and its territory;  
• To monitor the overall situation around the UN House by staying on security posts; 
• To monitor surveillance cameras and other equipment related to the safety and security of the premise; 
• During the night shift perform the Office security monitoring by walking around the premise and building`s sections, corridors, and entrances.   

2. Enforce access control 

• To exercise access control procedures to the premise for the UN personnel, visitors, and other categories of visitors such as service providers etc;  
• To exercise access control procedures to the territory for UN vehicles and other vehicles such as service providers and/or delivery vehicles; 
• To guard access points by permitting or refusing entry, and restraining trespassers;
• To protect property by monitoring access to the premise and ensuring only authorized personnel enter the area; 
• To prevent the entrance into the UN House of persons bearing weapons, explosives, hazardous liquids, or any other prohibited items;
• To monitor the camera surveillance at vehicle entry and exit points and operate the remote control system of the vehicle gates;   
• To search all the vehicles authorized to enter the Office's internal parking lot with the specialized equipment;
• To maintain and keep the records of the vehicle entry and exit logbook. 

3. Manage, interact with visitors and receive incoming mail/phone calls

• To be polite and attentive while dealing with visitors and answering phone calls;
• Handling difficult situations with tact;
• While on duty maintain a neat and clean appearance and wear the UN-issued uniform; 
• To verify, confirm and record the visitor`s identity in the registry book by looking at their IDs, passports, and/or other identification documents;
• To inform the UN personnel or receptionist about the visit and request them to receive the visitors;    
• To receive incoming mail with observance of the safety measures. 
• Each package and parcel received should be carefully examined, when necessary with a metal detector. 
• The person who delivered the letter/parcel to the Office should be registered in the log according to the ID card provided.  

4. Responding to Emergency 

• To react to the emergency immediately and appropriately to minimize the impact on life and damage the property from the urgency; 
• To control/monitor the fire/security control alarm equipment. In case, if the fire/security alarm signals to act in accordance with the instructions, inform NSO and register the fact and the measures taken in the log;
• In case of fire/bomb threat to conduct a building evacuation and act according to protocols; 
• To inform immediately the UNDP National Security Officer (NSO)/ /UNDSS LSAs (in the absence of NSO) in case of receiving information on an emergency with UN personnel on mission in the Country.

5. Reporting and communication 

• To inform immediately UNDP National Security Officer/ /UNDSS LSAs (in the absence of NSO and the relevant local authorities in cases of security and/or emergency relating to the office such as interference, fire, threatening telephone call, etc. 
• To take necessary actions in accordance with the instructions from the UNDP National Security Officer/ UNDSS LSAs (in the absence of NSO);
• To control and log all the movements of the UN property into and out of the Common premises through security posts. Prior written notification is required from the office staff authorizing the movement;
• To inform immediately the UNDP National Security Officer/ UNDSS LSAs (in the absence of NSO) of all the detected weaknesses in the security system and violations of the admission regime.
• To leave the place of duty only with the permission of the UNDP National Security Officer.
• Proper coordination with counterpart always inform the counterpart when leaving a place of duty;
• Proper coordination with the police officers assigned as additional security measures in front of the UN House;    
• To maintain detailed records of daily observations and write reports documenting the incident;
• To submit daily guard’s report with the log information to the UNDP National Security Officer;
• To inform immediately the relevant staff members of any important security-related messages received.

 6. Prevention and increased visibility 

• To take actions to protect UN personnel, property, and assets. In the event of a criminal threat, the security guard should stay visible and take the proper actions until law enforcement arrives;
• In the event of any dangerous criminal threat situations the security guard should not attempt to apprehend the suspect. The security officer should contact law enforcement immediately.
• To remain highly visible as an effective deterrent factor;
• Not to allow parking of unidentified vehicles in the vicinity of the Office, especially unattended vehicles. Immediately inform the local police and UNDP National Security Officer/ /UNDSS LSAs (in the absence of NSO) on any of such cases. Not to allow parking of private vehicles during the night time and in case of such cases inform UNDP National Security Officer/ /UNDSS LSAs (in the absence of NSO);
• Inspect the Office after working hours to ensure that all rooms are closed and locked, electricity is switched off, no water or gas leakage.

7. Work discipline and teamwork  

• To be on time for work and follow duty shifts;  
• Share individual and mutual team accountability;
• To work in a workplace as a single unit with co-workers  to achieve Organizational goals and objectives;
• Be polite and courteous and respect colleagues 
• To perform other duties required by the direct supervisor

Business Management 

• Customer Satisfaction/Client Management: Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns.
• Communication: Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels.

Security Services 

• Physical/premises security: Ability to conduct accurate premises assessments on UN facilities to ensure appropriate mitigation measures are in place. Ability to design, support the implementation and test physical security systems for UNDP premises.
• Security risk management: Ability to assess threats and risks, identify and oversee implementation of mitigation measures, including ability to design and test security plans.
• Security incident management & monitoring: Ability to provide an adequate response to security incidents/events.
• Security crisis management & response: Knowledge of crisis management and response arrangements as well as the ability to prepare for, respond to, support/manage security crisis events.
• Safety management: Knowledge of fire safety systems and ability to assess risks and identify mitigation measures.
  
   

• Secondary education is required.

• Minimum 3 years of relevant experience in the area of security and safety, police, military service. 

Required skills: 

• Basic computer skills.
• High sense of responsibility, ability to manage stressful situations, initiative, friendly and positive attitude to people. 

Desired skills in addition to the competencies covered in the Competencies section:

• Work experience with international organizations is desirable.

Required Language(s):

• Fluency in Russian. Basic knowledge of English. Knowledge of Kyrgyz is an asset

Professional Certificates:

• Certificates on special security trainings.

Institutional Arrangement

Under the overall guidance of the UNDP National Security Officer and Operations Manager, the Security Guard provides reliable and safe security services ensuring high accuracy of work. The Security Guard demonstrates a client-oriented approach, high sense of responsibility, courtesy, tact and the ability to work with people of different national and cultural backgrounds.