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  • Organization: CARE
  • Location: Dhaka
  • Grade: Senior level - Senior
  • Occupational Groups:
    • Humanitarian Aid and Coordination
    • Project and Programme Management
    • Managerial positions
  • Closing Date: Closed

Reporting to the Country Director (CD), the Deputy Country Director - Program Support (PS) provides leadership, direction and is responsible for smooth running of the Country Office's (CO) Human Resources (HR), Business Services (Administrative, Transport Service Department, Procurement and Safety and Security), Information and Communication Technology (ICT), Government Affairs and Award Management (GAAM), Field Operations Coordination (FOC) and other Support systems, processes and functions in line with CARE strategy and vision.

The DCD - PS/Operations works closely with the CD to develop effective, efficient and results driven Operations team and is responsible for operational oversight of CARE Bangladesh (BGD), including smooth functioning of the units stated above. This person is responsible for supervision of heads of the units mentioned above. Furthermore, the DCD-PS/Operations is required to play a substantive and essential hands-on role in the development or enhancement of CO systems, policy and processes across the spectrum of all CO departments. They are responsible to contribute to strengthening the integration of all PS/Operations with program by working closely with the program team and fostering positive collaboration.

The post requires advanced HR and business management skills, excellent team building and people management skills and extensive understanding of administrative support processes and compliance requirements. And has to demonstrate the ability to make coherent, and sometimes difficult decisions and/or recommendations to ensure HR, Business Services and other support functions are run efficiently and cost effectively, providing the highest quality services and information to "clients" at all the different levels of CARE BGD, as well as for individuals, communities, donors and other stakeholders as and when required.


  • Ensure Core Organizational processes are viable and responsive to country office mission and programming priorities.
  • Policy and Operations Systems Development, Review and Implementation.
  • Tracks and trouble shoot business units performance ensuring appropriate remedies and adjustments.
  • Team Management and Leadership.


  • Masters in business administration, or similar International Development Experience
  • Minimum of 12 years’ experience in program support and operations in large international NGO with a minimum of 5 years at the senior leadership position.
  • Good knowledge and experience in institutionalizing compliance and accountability systems and procedures.
  • Sound knowledge and hands on experience of internal and external audit requirements.
  • Demonstrated skills and motivation towards gender and cultural sensitivities, valuing diversity and championing organizational and staff diversity, upholding the organizational core values.
  • Demonstrated experience and success in developing operational systems, processes and supporting policy.
  • Fluent English both written and spoken.
  • Proven experience of mentoring, training, and delegating
  • Fundamental knowledge and use of Peoples Soft and Budgetary Software.
  • Analytical skills as they relate to business processes.
  • Excellent interpersonal and team building skills.
  • Accomplished facilitator and presenter.
  • Excellent negotiation skills.

There are individuals who may use CARE’s name and trademark in emails and on websites in an attempt to solicit fees from interested job-seekers. Some examples of these fees are placement fees or immigration processing fees. CARE does not use recruiting or placement agencies that charge candidates an up-front fee of any kind. Occasionally, CARE does employ recruiting or placement agencies to help us identify candidates for specific employment within CARE. If you’re contacted by a legitimate recruiting or placement agency, there should be no charge to you. If you suspect that you have been a victim of fraud from someone purporting to be CARE, please contact us at

We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran.* If you’d like more information about your EEO rights as an applicant under the law, please click here.***

Starting salaries are based on internal equity, candidate experience, and the cost of labor where the job is based. Salaries listed only apply to jobs based in the US.

This vacancy is now closed.
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