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Communications with Communities Assistant

Erbil | Baghdad

  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Erbil | Baghdad
  • Grade: Administrative support - Administrative Services and Support - Generally no need for Higher Education
  • Occupational Groups:
    • Administrative support
    • Communication and Public Information
    • Civil Society and Local governance
  • Closing Date: Closed

Hardship Level (not applicable for home-based)


Family Type (not applicable for home-based)

Non Family

Staff Member / Affiliate Type


Target Start Date


Job Posting End Date

September 23, 2023

Terms of Reference

1. General Background
(Brief description of the national, sector-specific or other relevant context in which the individual contractor will operate)

The overall humanitarian context in Iraq remains fragile, with more than 1 million Iraqis still in displacement. There are over 290,000 refugees and asylum seekers in Iraq, of which over 250,000 are Syrian refugees, and nearly 40,000 other nationalities (mainly Turkish, Iranian, Palestine, and Sudanese) with 91% residing in the Kurdistan region of Iraq (KR-I). Over 90% cent of Syrian refugees in Iraq reside in the KR-I, of which, 37% reside in refugee camps and the remainder are living among host communities.

The Communication with Communities (CwC) Assistant is a member of the Coordination team in Erbil and will report to the Assoc. Communication with Communities Officer covering the Communication with Communities country wide thematic portfolio. S/he would be responsible for supporting all CwC activities in country, working closely with all offices and units across the operation in Iraq, and in particular with her/his protection counterparts.

2. Purpose and Scope of Assignment
(Concise and detailed description of activities, tasks and responsibilities to be undertaken, including expected travel, if applicable)

- The incumbent will work in close coordination with the Assoc. Communication with Communities Officer in supporting the formulation of a clear and coherent CwC Strategy, aligned to the overall Community-Based Protection objectives and incorporate a thorough age, gender and diversity (AGD) analysis reflecting the operation's and organization’s global and country-level priorities.
- She/he support the development of communication material for Refugees, IDPs, host communities and other persons of concern, with a focus on services provision and feedback mechanisms to UNHCR.
- S/he will ensure that the perspectives, capacities, needs and resources of the persons of concern are reflected in the CwC, Community-Based and overall Protection strategies, planning processes and operations plan; ensuring the reflection of specific protection needs of women and men, children, youth and older persons, persons with disabilities, and marginalized groups.
- In collaboration with the field offices and informed by participatory processes support the rollout of expanded feedback and response mechanisms. S/he will support the monitoring of UNHCR complaints and feedback mechanisms, including the management of all relevant data tools and platforms.
- S/he will support UNHCR’s CwC activities through participation in field-level coordination meetings, monitor and assess the impact of the CwC activities and support the drafting of monitoring reports. S/he will support the follow-up of CwC needs and trends as identified by assessments and reports from partners, coordination actors and other agencies.
- Moreover s/he will attend relevant coordination meetings to ensure representation of UNHCR in Accountability to Affected Populations (AAP) and Communication with Communities (CwC) for both IDP and refugee activities.
- S/he will support in the administration of all CwC online and offline tools.
- S/he will facilitate interpretation and provide written translation as necessary.

3. Qualifications and Experience

Required: Degree in Journalism; International Relations; Communications; Public Information; Media
Film / Video; Information Technology; Information Management, Social and Political Science, or any other relevant field.

Work Experience
Essential: At least 2-year experience in journalism and/or communications and/or information management, with refugees and/or IDPs in the humanitarian or private sector.
Desirable: Experience working in forced displacement contexts and engaging with communities. Good knowledge and understanding of humanitarian principles and established international protection standards. Experience of working on advocacy campaigns. Experience in reporting, writing, and editing content for public information use. Familiarity with graphic design software.
Language Requirements
Fluent in Kurdish, Arabic, and English - written and spoken languages.

Required Competencies
Core Competencies:



Organizational Awareness

Teamwork & Collaboration

Commitment to Continuous Learning

Client & Result Orientation

Cross-Functional Competencies:

Analytical Thinking

Political Awareness

Stakeholder Management

Important Note:
- When completing the application, candidates are required to list all of their language skills – including their mother tongue. The three broad levels are A1/A2 ("Basic User"), B1/B2 ("Independent User"), and C1/C2 ("Proficient User")


Standard Job Description

Required Languages






Desired Languages



Additional Qualifications




Work Experience

Other information

shortlisted candidates will be invited for eliminatory written test and only successful candidates will be interviewedThis position doesn't require a functional clearance
This vacancy is now closed.
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