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Snr Information Mgmt Asst


  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Quito
  • Grade: Administrative support - GS-5/GS-6, General Service - No need for Higher Education - Locally recruited position
  • Occupational Groups:
  • Closing Date: Closed

Hardship Level

A (least hardship)

Family Type


Family Type


Residential location (if applicable)



Staff Member / Affiliate Type

General Service


Regular > Regular Assignment

Remote work accepted


Target Start Date


Job Posting End Date

September 21, 2023

Standard Job Description

Senior Information Management Assistant Organizational Setting and Work Relationships The Senior Information Management Assistant assists in the production and dissemination of information on the population of concern, including but not limited to Protection and Programme information. The position is supervised by a more senior position at the field level and receives functional guidance and support from IM specialists at country/regional and global level. Subject to the nature of the task/assignment, he/she will work independently on routine tasks, while will follow instructions of the supervisor for more complex issues. The position has no supervisory role. The incumbent may play a liaison role with the national and local authorities for gathering and exchange of data. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity. Duties - Assist in operationalizing country-specific common data standards and promoting them with partners. - Assist in compiling and aggregating information elements required to produce standardized information products and implement data/information collection plans for baseline and context-specific data. - Support the operation in the analysis of processed data and information and perform data quality and consistency control. - Facilitate the analysis of cross-border information between relevant countries. - May be required to collect GIS data, update maps and undertake field trips to project sites. - May be required to participate in Needs Assessment processes, specifically in data collection, processing/collation and data exploration. - Liaise with partners and represent UNHCR in meetings related to the functions. - Decide on appropriate resolution to data management problems and escalate issues to the supervisor if incident cannot be resolved. - Perform other related duties as required. Minimum Qualifications Years of Experience / Degree Level For G5 - 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher Field(s) of Education Not applicable Certificates and/or Licenses Information Technology, Demography, Statistics, Social Sciences Operational Data management Learning Programme (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Experience with handling confidential data and demonstrated understanding of different data collection methodologies. Desirable Successful participation in the Operational Data management Learning Programme. Experience in web design and software development is an asset. Experience with relevant software such as ArcGIS, Mapinfo, SPSS, EpiInfo6, SQL Server, and/or proGres. Experience with HTML, PHP, ASP and/or Java is an asset. Ability to formulate IM-related technical requirements and Operating Procedures. Functional Skills DM-Data collection methodologies IM-Epi Info Software IT-Geographic Information Systems (GIS) IM-Information Management (related technical requirements & Operating Procedures) IM-Statistics Analysis IT-Microsoft Excel (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Title of Position: Senior Information Management Assistant
Position Number: 10037204
Category & Level: General Service, G5
UNHCR Quito, Ecuador
Effective date: 15 October 2023
Duration: Initially one year - Fixed Term Appointment
(upon medical clearance and reference check)


UNHCR has been in Ecuador since 2000. The operation in Ecuador is fundamentally driven to deliver protection and solutions to a variety of persons of UNHCR’s concern such as asylum-seekers, refugees, and stateless in partnership and close collaboration with national authorities as well as non-governmental organizations and communities. Particular attention and specific multi-faceted protection and assistance is often provided within short timeframes and at times little resources in a demanding operational environment.
The operation is coordinated at the national level by the national office in Quito. In addition, UNHCR has sub-offices in Quito (Solanda), Ibarra and Guayaquil. Field Offices in Esmeraldas, Huaquillas, Tulcán, Lago Agrio, and Field Units in Manta, Cuenca and Ambato.

Ecuador is a destination and transit country for persons in need of international protection. Over the past two decades, Ecuador has been hosting more than 70,000 recognized refugees (mainly Colombians) and has become a main destination and transit country for Venezuelan refugees and migrants. Ecuador receives the second largest number of Venezuelans after Colombia in the Americas region. Official estimates are that more than 500,000 Venezuelans are today residing in Ecuador.

The Information Management (IM) team of UNHCR in Ecuador is supporting all units and Field Offices of UNHCR that they can have access to most relevant information to take the most informed decisions. Among different tools, the IM unit is using the Protection Monitoring Tool (PMT) to get most relevant data on Refugees and Migrants needs and protection risks that UNHCR Ecuador can implement most relevant activities and projects. The IM team is also working alongside Public Information and registration units on the development of a data portal to ensure internal and external dissemination of the numerous products developed by the operation.

2022 was a pivotal year for UNHCR at global level with the introduction of the new results-based Monitoring (RBM) framework. In Ecuador, the IM team is also assuming some Monitoring and evaluation(M&E) activities in the scope of the new RBM and is supporting Programme and other units in measuring Outcome and impact indicators of the new RBM. The IM team did implement a new survey in 2022, the Results Monitoring Survey (RMS) to get the baseline of some impact and outcome indicators and develop different products to highlight the results. At the output level, the IM team is collaborating with Programme unit in the development of a custom integral monitoring system, Operations Monitoring system (Osmosys). This system allows the IM/programme team to get all information on direct and indirect implementation of UNHCR and then to develop the most relevant product for each unit/Field office on a monthly basis.

The IM team in Ecuador is using different software and systems to develop a wide range of information products, to analyse data or to visualize information. Among that software, the IM team is relying on data science tools and languages (R or Python), GIS software(ArcGIS, QGIS), Business intelligence tools(PowerBI), webmapping tools(Mapbox GL js, leaflet) and qualitative analysis software(Atlas Ti) .

The IM team is multidisciplinary in Ecuador with experts in Software engineering, web development, GIS, Data analysis and statistics. The IM team is also very much involved in Qualitative information Management (qualitative data collection and analysis). The Senior IM Assistant will be working closely with Information Management Officer and the IM Associate on all those aspects and will have to ensure the Management of the Information team when the officer is out.


A) English is mandatory (B2 level).
B) A technical test MAY be administered for this position.


UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.

UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).

If you are a person with a disability and need additional assistance during the application and/or recruitment process, please contact us by email:

Required languages (expected Overall ability is at least B2 level):





Desired languages



Operational context

Occupational Safety and Health Considerations:

Nature of Position:

Living and Working Conditions:


Additional Qualifications


DM-Data collection methodologies, IM-Epi Info Software, IM-Information Management (related technical requirements & Operating Procedures), IM-Statistics Analysis, IT-Geographic Information Systems (GIS), IT-Microsoft Excel


Bachelor of Arts (BA): Data Processing, Bachelor of Arts (BA): Economics, Bachelor of Arts (BA): Information Technology, Bachelor of Arts (BA): Social Science, Bachelor of Arts (BA): Statistics


Demographics - Other, HCR Operational Data Management Learning Program - UNHCR, Information Technology - Other, Social Sciences - Other, Statistics - Other

Work Experience


Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Innovation & creativity, Organizational awareness, Teamwork & collaboration, Technological awareness

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Additional Information

Functional clearance

This position doesn't require a functional clearance
This vacancy is now closed.
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