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Senior Management Services Officer(P4)


  • Organization: IAEA - International Atomic Energy Agency
  • Location: Vienna
  • Grade: Mid level - P-4, International Professional - Internationally recruited position
  • Occupational Groups:
  • Closing Date: 2023-10-27

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE\: Please note that the closing date for submission of applications is indicated in local time as per the time zone of the applicant's location.

Organizational Setting

The Office of Internal Oversight Services (OIOS) comprises four main functional areas\: internal audit, investigation, management services and programme evaluation. In accordance with its Charter, OIOS provides the Director General and IAEA managers with objective, independent and systematic assessments for the purposes of improving the efficiency and effectiveness of programme delivery, and ensuring accountability, sound governance, risk management and internal control, and good management practice.

Main Purpose

As a member of the Internal Audit and Management Services Group, under the general direction of the Director of OIOS, the Senior Management Services Officer provides independent and objective advisory services to IAEA managers to improve the maturity of management systems and tools, and to continuously strengthen the IAEA's organizational fit-for-purpose and effectiveness, efficiency and operational excellence, in compliance with the OIOS Charter.


The Senior Management Services Officer is (a) a project manager, leading and executing the planning and implementation of advisory engagements; and (b) a senior professional, coaching advisory engagement teams and peers to deliver advisories to senior management to help ensure that the IAEA remains a reliable steward of public resources and continuously pursues operational excellence in its management systems and other activities.

Functions / Key Results Expected

The Senior Management Services Officer performs a key role by bringing a systematic, disciplined and objective approach to the continuous improvement of management systems and tools and business processes, and to improving organizational effectiveness. To achieve this, he/she will\:

Proactively engage with IAEA senior managers and review the result of previous OIOS work as an input to the development of the work programme of the Management Services function.

Take a proactive role in identifying emerging issues where the Office could contribute to improving the effectiveness and efficiency of management systems, tools, processes and policies.

Plan, conduct and report the results of advisory engagements in one or more of the following areas\: workflow and processes; organizational structures; policies, procedures and practices; benchmarking against good practices of other organizations; governance; and resource utilization (efficiency and effectiveness).

Manage advisories carried out by external experts/consultants to ensure high quality fieldwork and recommendations.

Provide guidance and coaching to more junior team members of the Management Services function. When required, the Senior Management Services Officer acts as a quality assurer of the work conducted by other Management Services team members.

Monitor the implementation of Management Services recommendations, providing ongoing advice and guidance as appropriate to senior management in client divisions/offices.

Advise the Head of the Internal Audit and Management Services Group, the Director of OIOS and IAEA senior management on the adequacy and effectiveness of the above advisory service products, recommending improvements where needed.

Competencies and Expertise

Core Competencies(Competency Framework)

Name Definition
Communication Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.
Achieving Results Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.
Teamwork Actively contributes to achieving team results. Supports team decisions.
Planning and Organizing Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.

Functional Competencies

Name Definition
Client orientation Helps clients to analyse their needs. Seeks to understand service needs from the client’s perspective and ensure that the client’s standards are met.
Commitment to continuous process improvement Plans and executes activities in the context of quality and risk management and identifies opportunities for process, system and structural improvement, as well as improving current practices. Analyses processes and procedures, and proposes improvements.
Judgement/decision making Consults with supervisor/manager and takes decisions in full compliance with the Agency’s regulations and rules. Makes decisions reflecting best practice and professional theories and standards.

Required Expertise

Function Name Expertise Description
Internal Oversight Advisory Services and Management Reviews In-depth knowledge of modern leading practices in, inter alia, results-based management, change management; project management; financial resource management; human resources management; and risk management.
Management and Programme Analysis Business Acumen Ability to understand programmatic functions and business models and apply them to managing and measuring results.
Management and Programme Analysis Development and Implementation of Management Systems In-depth knowledge of results-based management as management system, with particular reference to the development, review and improvement of result metrics and indicators.
Finance Enterprise Resource Planning (ERP) system Ability to assess the procedures and operations under review and to propose organizational or procedural changes that may have a significant impact on the operations under review.

Qualifications, Experience and Language skills

  • Advanced university degree in business/public administration, engineering, economics, or another relevant advanced degree in related disciplines. A first university degree with three additional years of relevant experience may be accepted in lieu of a Masters degree.
  • Minimum of seven years of relevant professional experience as management advisor in top-tier consulting firms or internal advisory services’ teams within international organizations.
  • Minimum of five years of experience as adviser supporting the planning and implementation of major organizational changes in large public or private organizations.
  • Hands-on experience in assessing maturity of management systems, tools and business processes and/or in developing tailored, realistic solutions and improvement plans for management consideration is an advantage.
  • Excellent presentation and communication skills, particularly writing and oral presentation in English.
  • Professional certification(s) in relevant fields (e.g. change management; organizational behaviour and development, finance; audit) is (are) an advantage.
  • Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.


The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $77326 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 38431, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; Other benefits include 6 weeks' annual leave, home leave travel, pension plan and health insurance. More information on the conditions of employment can be found at\: https\://

General Information

  • The IAEA's paramount consideration in the recruitment of staff member is to secure employees of the highest standards of efficiency, technical competence and integrity.
  • Staff Members shall be selected without any unfair treatment or arbitrary distinction based on a person's race, sex, gender, sexual orientation, gender identity, gender expression, religion, nationality, ethnic origin, disability, age, language, social origin or other similar shared characteristic or trait.
  • The IAEA is committed to gender equality and to promoting a diverse workforce. Applications from qualified women and candidates from developing countries are strongly encouraged.
  • Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values)\: Integrity, Professionalism and Respect for diversity.
  • The IAEA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and the IAEA, including sexual harassment, abuse of authority and discrimination.

Evaluation process

  • The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the selection criteria stated in the vacancy announcement. Applicants must provide complete and accurate information. Evaluation of qualified candidates may include an assessment exercise, which may be followed by a competency-based interview.
  • Candidates under serious consideration for selection may be subject to reference and background checks as part of the recruitment process.

Appointment information

  • Appointment is subject to a satisfactory medical report.
  • Staff members may be assigned to any location.
  • Candidates appointed to posts in the Professional and higher categories are subject to IAEA rotation policy and their maximum tour of service shall normally be seven years.
  • The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.