IT Assistant

OVERVIEW

Parent Sector : Field Office

Duty Station: Yangon

Classification of duty station: [[filter12]]

Standard Duration of Assignement : [[filter13]]

Job Family: General Administrative Support

Type of contract : Non Staff

Level : Level 4

Duration of contract : Initial three (3) months probationary period; renewal subject to satisfactory performance and availability of funds

Recruitment open to : External candidates

Application Deadline (Midnight Paris Time) : 06-Oct-2023

 

UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism

Only candidates who have the right to live and work in Myanmar may apply for this position.

OVERVIEW OF THE FUNCTIONS OF THE POST

Under the authority of the Director of the United Nations Educational Scientific and Cultural Organization (UNESCO) Multisectoral Regional Office in Bangkok, and direct supervision of the Head of of UNESCO Myanmar Project Office, working in close collaboration with the IT team of UNESCO Bangkok Office. The IT Assistant provides technical support to UNESCO Myanmar Project Office.

 

The Position focuses on IT support, local IT operations, user and desktop support (hardware and software), and helpdesk. Performs various information technology support duties to ensure the smooth delivery of corporate IT services. Monitors, operates, coordinates, and assists others in IT support and operations.

 

The incumbent is responsible for understanding the corporate setup, rules, regulations, and policy and fulfilling all the needed competencies, skills and certifications. 
 

MAIN DUTIES and RESPONSIBLITIES

Key functions, accountabilities and related duties or tasks include:

1. Provide first-line desktop support to users regarding hardware, software, and network/internet issues.
2. Attempts to resolve as many incident calls as possible or service requests on initial contact.
3. Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
4. Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay.
5. Provides basic training to end-users on using standard UNESCO systems and applications.
6. Logs all actions in the automated tracking system, including site survey information, steps taken to resolve or complete tasks, problems encountered, status, etc.
7. Escalates problems/tasks to the appropriate parties by established procedures.
8. Detects problem patterns and recommends solutions.
9. Keeps abreast of developments in technology in the UN and the industry in general.
10. Assists in performing software distribution updates, scripting, testing and support.
11. Assist the ICT Officer in exercising the ICT accountabilities in the country to maximize ICT efficiency and effectiveness and promote the use of ICTs to advance UNESCO’s mission.
12. Performs other related duties as required.

Long Description Long Description Long Description COMPETENCIES (Core / Managerial) Accountability (C) Communication (C) Innovation (C) Knowledge sharing and continuous improvement (C) Planning and organizing (C) Results focus (C) Teamwork (C) - For detailed information, please consult the UNESCO Competency Framework. REQUIRED QUALIFICATIONS

Education

• Completed secondary education or Bachelor’s Degree of Computer Science or related fields.  

 

Work Experience

• Minimum four (4) years of relevant experience (with secondary education) in an IT environment is required.
• The minimum year of relevant experience is reduced to one (1) year for candidates who possess a first-level university degree or higher.

 

Language

• Good communication in English is required.
• Excellent knowledge of Myanmar (spoken and written).

DESIRABLE QUALIFICATIONS

Education

• Bachelor’s Degree in Computer Science or related fields. 
• An advanced university degree is required in computer science, software engineering, information technology management, business administration, or another relevant technical field.
• Certification - MCSA: Windows and MCSE: Desktop Infrastructure or equivalent.

 

Work Experience

• Experience with online ticketing systems
• Experience with Microsoft Administrative Tools (Intune, SCCM, Active Directory, Print Management etc.)
• Experience with Microsoft Office 365 Products and their support
• Experience with International and High-Level Conference setup and support
• Experience with webinar conference setup and support is desirable.

 

Language

• Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish)

SELECTION AND RECRUITMENT PROCESS

Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the UNESCO careers website. No modifications can be made to the application submitted.

The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. 

UNESCO uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates.

Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided.

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UNESCO recalls that paramount consideration in the appointment of staff members shall be the necessity of securing the highest standards of efficiency, technical competence and integrity. UNESCO applies a zero-tolerance policy against all forms of harassment. UNESCO is committed to achieving and sustaining equitable and diverse geographical distribution, as well as gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Candidates from non- and under-represented Member States (last update here) are particularly welcome and strongly encouraged to apply. Individuals from minority groups and indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the highest level of confidentiality. Worldwide mobility is required for staff members appointed to international posts.

UNESCO does not charge a fee at any stage of the recruitment process.