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Assistant Registration and Identity Management Officer - Temporary Appointment

Tapachula | Mexico City

  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Tapachula | Mexico City
  • Grade: Administrative support - Administrative Services and Support - Generally no need for Higher Education
  • Occupational Groups:
    • Administrative support
    • Criminology, Extremism, Police Affairs and Anti-Corruption
    • Refugee rights and well-being
  • Closing Date: Closed



Staff Member / Affiliate Type

National Professional Officer


Temporary > Temporary Assignment/ Appointment

Hardship Level

A (least hardship)

Family Type


Residential location (if applicable)

Remote work accepted


Target Start Date


Target End Date


Job Posting End Date

September 27, 2023

Standard Job Description

Assistant Registration and Identity Management Officer Organizational Setting and Work Relationships The Assistant Registration and Identity Management Officer assists in the management and oversight of UNHCR's registration procedures as well as related activities in the Operation. The Assistant Registration and Identity Management Officer is normally supervised by the Registration Officer. The Assistant Registration and Identity Management Officer assists with the implementation of an operation-specific registration strategy, to ensure that registration is effectively used for the identification of specific protection needs, for the management of operations, and for the achievement of durable solutions. The Assistant Registration and Identity Management Officer provides day-to-day support to UNHCR staff engaged in registration and related activities (including Reception, Filing and Data Management staff), and monitors the efficiency and quality of registration processes, identity and entitlement documentation activities and population data management. The Assistant Registration and Identity Management Officer collaborates closely with Protection, Programme, Operational Data Management and Information Management colleagues as well as with Government authorities and partners on the provision of quality population data for the delivery of targeted protection or assistance interventions and programming and planning. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties - Assist in the implementation of appropriate registration strategies and methodologies for populations of concern in compliance with the protection strategy of the operation and ensuring that registration standards are met. - Assist in the drafting and implementation of operation-specific SOPs for all aspects of registration in accordance with applicable standards and policies, including provisions for the protection of individual data and prevention and identification of fraud. - Assist in the implementation of appropriate procedures and systems for the assurance of quality registration data through continuous registration and verification exercises, including in the securing and distribution of identity and entitlement documents. - Assist in conducting regular data quality checks to monitor the accuracy of data collected. - Assist in the development of mass information campaigns to ensure that persons of concern have accurate information on registration procedures. - Liaise with Government authorities and partners as necessary for delivery of assistance and other registration-related activities. - In coordination with the operational data management staff, assist in the timely consolidation and drafting of statistics and registration data reports on persons of concern. - Contribute to training and internal capacity building of UNHCR staff in registration, including on-the-job coaching and guidance. - Enforce compliance by UNHCR staff engaged in registration and related activities with UNHCR standards and policies and operation specific SOPs for all aspects of the registration operation. - In consultation with the supervisor, make decisions relating to the day-to-day operations of the registration unit and ensure registration procedures are efficient and effective. - Draft and submit reports and statistics related to registration. - Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For P1/NOA - 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree Field(s) of Education Information Technology, Social Sciences, International Relations, Law or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Not specified Relevant Job Experience Essential Excellent computer skills particularly in data management. Desirable Prior experience in registration or individual case management, including use of UNHCR proGres software, in refugee and internal displacement situations. Strong understanding of the principles of and concepts of international protection and UNHCR. Training in registration, operational data management or information management desirable. Functional Skills IT-Computer Literacy DM-Data Management IT-IT Refugee Systems & Applications PR-International protection concepts and principles (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. ¿ All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile


• This position is advertised to internal and external applicants. Candidates must be legally present in México at the time of application, recruitment and hire. Only Mexicans or candidates holding a permanent residency or valid work permit in México will be considered eligible.

• Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern, is subject to proof of full vaccination against COVID-19, independently of contract type and duration. The selected candidate(s) will be required to provide the proof of vaccination prior to recruitment.

• Only short-listed candidates will be notified. The recruitment process might include written test and/or oral interview for this job opening. No late applications will be accepted.

• UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).

• This position is offered under Temporary Appointment contract until 31/12/2023 with possibility of extension.

• Remuneration: A competitive compensation and benefits package is offered depending on relevant experience as per the requirements of the job advertisement. For information on UN salaries, allowances and benefits, please visit the portal of the Office of HR Management of United Nations.


Mexico is a country of destination, transit, and origin, thus UNHCR is supporting the Government and other actors to build a stronger asylum system that allows asylum seekers and refugees to fully exercise their human rights, from the moment of entry into Mexico, to when a durable solution is found. However, it is crucial to work on alternative migratory pathways and other forms of complementary protection to preserve the integrity of the asylum system in such a complex and dynamic context of human mobility. Such dynamics particularly affects refugees and asylum seekers with specific protection needs due to the interaction of different factors related to their profiles, their journey and the conditions in their country of origin.

Over recent years, Mexico has evolved from being a country predominantly of origin and transit for many refugees and asylum-seekers, to also being a country of destination for hundreds of thousands of individuals seeking international protection from within the region and beyond. The exponential growth in the number of asylum applications in Mexico, which reached a historical record of over 130,000 in 2021 and 118,478 in 2022, has posed multiple challenges to its asylum system and to durable solutions, which has already been strained over the past years.

The RSD system in Mexico has faced several challenges in recent years. The number of applications for asylum has dramatically increased, from 3,400 asylum applications in 2015, to 131,000 in 2021, 122,000 in 2022, and in 2023 this upward trend continues. Over 72% of the new asylum claims are registered in southern Mexico, particularly in Tapachula, Chiapas. The lack of alternative migratory pathways has caused that many people resort to COMAR as the only available way to regularize their stay in Mexico temporarily, as they look for other means to reach the USA. In fact, around 40% of the asylum-seeking population abandons the process right after registration and in recent years the number of case closures due to lack of contact with the claimant has increased substantially. Against the background of the political situation and human mobility dynamics in Mexico, UNHCR has been supporting the Mexican government to increase the fairness, efficiency, adaptability, and integrity of the national asylum system, mostly through the Quality Assurance Initiative.

UNHCR Mexico has progressively strengthened its protection response, including registration procedures in proGres, robust case management and identity systems to provide the required protection services, cash-based assistance -when applicable- and other forms of humanitarian assistance, legal and psychosocial interventions, as well as the establishment of community protection networks. The increasing numbers of asylum seekers in Mexico and, therefore of UNHCR assistance, require a solid capacity to provide timely and effective registration procedures and referral pathways to appropriate services in all Field Offices, as well as together with key partners.

UNHCR Mexico is looking for a dynamic and skilled Assistant Registration and Identity Management Officer with thorough knowledge on government-led asylum procedures as well as proven experience in mixed movements given the operational context explained before. Solid experience and knowledge on registration procedures for large population groups, both technically and operationally, is essential to support both the Mexican government and UNHCR. At the moment, COMAR has ten different locations and UNHCR has over 20 field locations where we conduct registration and case management, both in the context of asylum procedures and also humanitarian assistance and local integration programmes. Therefore, ensuring coherence in the implementation of all these different programmes, requires strong coordination capacity and, at the same time, close monitoring. Robust skills interacting with government officials, key partners, refugee community, and other stakeholders, including through on-the-job trainings and other capacity building activities. In view of the delicate and complex national context, it is essential that the successful applicant has demonstrated political awareness, negotiation skills and the capacity to keep calm under stressful circumstances. Team management is also a requirement, together with the capacity to provide technical guidance to teams in the field. Proficiency in Spanish and English, and strong drafting skills both in Spanish and English are also required.

Functional Clearance

This position requires Functional Clearance

Required languages (expected Overall ability is at least B2 level)



Desired languages



Additional Qualifications


DM-Data Management, IT-Computer Literacy, IT-IT Refugee Systems & Applications, PR-International protection concepts and principles


Bachelor of Arts (BA): Information Technology (Required), Bachelor of Arts (BA): International Relations (Required), Bachelor of Arts (BA): Law (Required), Bachelor of Arts (BA): Social Science (Required)


HCR Protection Learning Program - UNHCR

Work Experience

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Other information

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