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Consultant (12months, home-based): Individual Giving Supporter Engagement Strategy (SES) Latin America and Caribbean (LAC) Fundraising strategist, Individual Giving Team, Division of Private Fundraising and Partnerships (PFP)

Remote | Geneva

  • Organization: UNICEF - United Nations Children’s Fund
  • Location: Remote | Geneva
  • Grade: Consultancy - Consultant - Contractors Agreement
  • Occupational Groups:
    • Operations and Administrations
    • Environment
    • Aviation and Air traffic (planning/management/services)
    • External Relations, Partnerships and Resource mobilization
    • Project and Programme Management
    • Public, Private Partnership
    • Grant writing
    • Marketing (Digital, Advertisement, Brand, Promotion)
  • Closing Date: Closed

The Individual Giving (IG) team in the Division of Private Fundraising and Partnerships (PFP), based in Geneva provides global support to over 50 fundraising National Committees (Natcoms) and Country Offices (COs). A key part of any fundraising operation is to be able to provide cutting edge systems that allow UNICEF to serve, manage and understand its supporters. Key technologies are donor management systems (CRM based) and payment providers in order to maximize and optimize fundraising performance to allow UNICEF to help the world’s most in-need children. The Supporter Engagement Strategy (SES) aims to increase the global acquisition and engagement of UNICEF’s diverse supporter base, including donors, advocates, and volunteers. A key part of the strategy is to replace the incumbent Fundraising systems currently in place in 21 country offices with salesforce-based technology and driving compliancy with a view to maximize IG results in the Latin America and Caribbean (LAC) region. The consultant will provide surge capacity to ensure that LAC markets are fully prepared and supported throughout their SES journey, from preparation through implementation to monitoring and driving fundraising success after going live. The consultant will be the main focal point on the project to drive engagement, understanding and planning for LAC markets, ensuring that fundraising technology strategy is developed and upheld.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. 

And we never give up. 

For every child, hope

The Individual Giving (IG) team in the Division of Private Fundraising and Partnerships (PFP), based in Geneva provides global support to over 50 fundraising National Committees (Natcoms) and Country Offices (COs). A key part of any fundraising operation is to be able to provide cutting edge systems that allow UNICEF to serve, manage and understand its supporters. Key technologies are donor management systems (CRM based) and payment providers in order to maximize and optimize fundraising performance to allow UNICEF to help the world’s most in-need children.

The Supporter Engagement Strategy (SES) aims to increase the global acquisition and engagement of UNICEF’s diverse supporter base, including donors, advocates, and volunteers. A key part of the strategy is to replace the incumbent Fundraising systems currently in place in 21 country offices with salesforce-based technology and driving compliancy with a view to maximize IG results in the Latin America and Caribbean (LAC) region.

How can you make a difference? 

Purpose of Assignment:

The consultant will provide surge capacity to ensure that LAC markets are fully prepared and supported throughout their SES journey, from preparation through implementation to monitoring and driving fundraising success after going live.

The consultant will be the main focal point on the project to drive engagement, understanding and planning for LAC markets, ensuring that fundraising technology strategy is developed and upheld.

Scope of Work:

MAIN TASKS

  • Act as liaison support for individual giving fundraising processes for all IG fundraising, ensuring markets make correct technology choices and are able to implement solutions effectively from an individual giving point of view.
  • Liaise with PCI task force to ensure that all markets in the LAC region have clear plans and are fully aligned with all stakeholders (IG, ICTD, PCI-Task force etc).
  • Works internally with Information and Communication Technology Division (ICTD) plus other stakeholders and externally with market suppliers, recommending the strategic direction for IG based products with the goal of increasing IG fundraising performance.
  • Model target market-adoption roadmap and economic impact, including operational and user benefits, documenting fact-based impact across all areas supported by the new ecosystem.
  • Ensure markets are properly briefed and aligned on all project governance structures while setting clear expectations on what is required by each market in terms of resources, dedication, ownership, timelines and reporting requirements.
  • Coordinate supporter focused guidance in countries participating in Core Solution to: a) define business goals and engagement standards; and b) develop country specific supporter life cycle strategies.
  • Provide meaningful and consistent management metrics.
  • Support the individual giving digital delivery team in providing global payments solutions for markets.
  • Escalates influential / impactful decisions to Chief of Individual Giving where appropriate. 

Deliverables & Timeline

(The required standard and detailed timeline will be agreed with the supervisor in advance):

Deliverable 1: Ensure all LAC markets have a clear compliance plan aligned with Individual Giving strategy. (By Dec 2024)

Deliverable 2: Issue resolution within agreed timelines for LAC based fundraising markets with SES, GGP and PCI related issues. Positive feedback from markets is the criteria to measure the effectiveness of this deliverable. (By Dec 2024)

Deliverable 3: Align IG strategic direction (Objectives, and key results) with markets to deliver clear project plan including timelines and effort required by Individual Giving team plus ICTD, PCI and other UNICEF stake holders in all LAC markets. (By Dec 2024)

Deliverable 4: Support the agreed engagement plan with LAC markets on key IG actions that emerge in monthly engagement calls. Positive feedback from markets is the criteria to measure the effectiveness of this deliverable. (By Dec 2024)

To qualify as an advocate for every child you will have… 

Education:

  • Advanced university degree in Marketing, Communications, Non-profit or Business Management, or another relevant technical field is required.
  • Alternatively, A first-level university degree with an additional 2 years of relevant professional work experience will be accepted in lieu of an advanced university degree.

Experience:

  • Minimum of 10 years’ experience in Fundraising is required. Experience with individual giving, along with transaction / income processing is strongly preferred.
  • Excellent fundraising management experience is desirable. Experience of managing global markets is desirable.
  • Experience of general data management processes (migration / integrations etc.) is desirable.
Language:
  • Fluency in both English and Spanish is required. Knowledge of another official UN languages is an asset.

Others:

  • Good knowledge of common fundraising data analysis, reporting techniques and metrics is desirable.
  • Good knowledge of operational fundraising processes and cultures is highly desirable.
  • Strong analytical skills and ability to problem-solve is required.
  • Strong communications skills and ability to form good working relationships with stakeholders is required.

For every Child, you demonstrate… 

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS). 

To view our competency framework, please visit  here

Remarks:  

Please indicate your all-inclusive (lump sum) fees in USD against the deliverables listed above. If there is a need for business travel, the travel costs will be covered by UNICEF separately. The office selects the individual based on best value for money.

Payment of professional fees will be based on submission of agreed deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts. 

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. 

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. 

This vacancy is now closed.
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