Associate Information Management Officer

Only candidates who are not nationals of the country of assignment are eligible to apply to this position

A (least hardship)Family PR2Professional

* Staff members will not normally serve in International Professional positions in the country of their nationality. In addition, in case of a first appointment upon recruitment, the assignment must be outside the staff member’s country of nationality.

In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of.

Reason

Regular > Regular AssignmentNo2024-03-01November 28, 2023

Associate Information Management Officer

Organizational Setting and Work Relationships
The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other persons of concern, thereby enabling actions to protect and to empower persons of concern. The Strategy stipulates investing in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The strategy envisages data and information management functions in UNHCR carried out in a complementary and inter-linked manner between Headquarters Divisions and Services, Regional Bureaux, Country Operations and key external partners, including persons of concern.

Under the direct supervision of the (Snr) DIMA Coordinator/Deputy Director/Head of Service/Deputy Representative or other IM staff or designated manager, the Associate Information Management Officer supports data and information management activities in the relevant country and regional offices.

They are part of a team of data and information management staff (depending on office configuration) and support coordination among staff working on information and data management activities and liaison with Headquarters/Region/Country on data related issues.

Information and data management staff are responsible for coordinating, planning and delivering on data and information activities for all UNHCR operational contexts, responses and populations of concern, including providing coordination and leadership in partnerships on data with all stakeholders - including persons of concern. They serve the entirety of UNHCR staff and activities, including protection, programme, operations, external relations and executive management for evidence-informed planning, advocacy, and coordination. They are key in ensuring multi-stakeholder, multi-sector, and multi-country activities are provided with robust and meaningful data and information to support planning, funding and advocacy efforts. This includes both internal and external assessments, regional and country-based planning and monitoring activities such as the COPs, CRRF, RRPs, HNOs, HRPs, and Cluster Plans.

Information and data management covers the assessment, design, implementation and evaluation of data and statistical related activities. This includes assessment of the information landscape; definition of information and data needs; design of data and information activities, including data collection, analysis, storage and dissemination; implementation of data and information management activities; and monitoring and evaluation of data management activities. The focus is largely operational data along with financial and HR data related to assessment, planning, monitoring and evaluation. This is the data, information and analysis needed to deliver robust and comprehensive assessments and evaluations, and to support results-based planning, monitoring and reporting implemented by UNHCR and by its partners.

Depending on if they are located in HQ, regional or country offices, the role of the data and information management staff is to provide the necessary quality assurance and technical support for the full range of the data and information management and analysis activities to countries and regional offices; to ensure these process are in accordance with technical standards for data and information management; and to undertake regional or country data and information management (definition, collection, analysis, storage and dissemination) activities. In addition they are responsible for coordinating HQ and external support to the country and regional offices, to liaise with relevant bodies on relevant data and statistical matters; to monitor the quality of data and information management activities in country/regional or HQ; to design and implement global, regional or country-based data strategies and systems; to ensure data and information activities are implemented in according with data privacy policies, global data sharing agreements and data protection regulations; to communicate the status, value and importance of data; to provide the data, information and analysis needed for global analysis; and to identify risks and opportunities based on insights derived from data.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties
Coordinate data and information management activities:
- Participate in the data and information management team and activities.
- Contribute to the design and implement data strategies and systems.
- Assist the data team and others communicate the status, value, and importance of data.
- Support the collection, storage, management and protection of data.
- Support consolidation of data systems, including the interoperability of operational data and systems.
- Ensure consistency of data and results for country, global and regional analysis, including cross border analysis and response.
- Support the coordination with HQ, external and regional partners on data and information management efforts
- Take part the relevant IM network (internal and external) on refugee. IDP, etc and related issues.
- Support data security, data protection and responsible data-sharing.

Support offices with data and information management:
- Support the analysis of primary and secondary data for interpretation and evidence-informed decision making.
- Support the monitoring of data and information management activities in offices for integrity, veracity, reliability and credibility and compliance with policies.
- Provide technical and training support to operations.
- Support assessments and situational analysis process with analytical frameworks, data collection, and analysis (standards, methodologies).
- Support planning process (standards, methodologies) with data and statistical analysis and quality assurance on Theories of Change and indicators.
- Support monitoring by providing quality assurance to the monitoring methodologies, data collection and analyses.
- Review and assess country or region-specific data systems and needs; provide recommendations to regional bureau.

Undertake data and information management activities at the Global/Regional/Country level:
- Help consolidate data and information for country, regional and global analysis.
- Undertake data management activities (definition of needs, data collection, analysis, storage and dissemination)
- Support analysis for comparative country, regional and global analysis, including political and socio-economic trends.
- Take part in planning processes (COPs, regional RRP, regional migration response plans, etc.).
- Support cross-country assessment and situational analysis, such as in regional RRP situation or COP.
- Support the analysis of trends concerning changes at the outcome and impact levels.
- Develop information management products such as indicators, templates, maps and dashboards.
- Help ensure data is curated and stored in data registries and libraries in accordance with standards.
- Undertake geospatial and statistical analysis.
- Provide population movement tracking systems and other population data systems.
- Support web-based data portals.
- Support solutions for meeting 'communication with communities' information and data needs.

Work in close collaboration with:
- All staff to further data literacy and assist in interpretation the data.
- Registration staff regarding the use of individual and personally identifiable data collected or managed by UNHCR.
- Programme staff on the data and information aspects of assessment, targeting and monitoring (three most data driven aspects of the OMC).
- Cluster coordinators and partners on data and information needs in UNHCR-led cluster operations, including HNO and HRP processes.
- Inter-agency staff on the development, coordination and monitoring of country and/or regional responses plans.
- Protection staff on the design, implementation and analysis of protection and case monitoring systems.
- Operations coordinators and reporting officers on the design and delivery of data and information management products for internal and external consumption.
- Sectors technical experts on the methodologies, formats, storage and dissemination of sectoral data and information, including cross sector analysis.
- Senior management to understand and serve their information and knowledge needs.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education
Social Science;
Statistics;
Information Management;
Physical Science;
Economics;
Data Science;
Geography;
GIS;
Engineering;
Demography;
Computer Science;
or other relevant field.

Certificates and/or Licenses
Not specified

Relevant Job Experience
Essential
Experience with data sharing, data management and data analysis to support policy formulation and implementation.
Desirable
Knowledge of national and international statistical systems; knowledge of international protection, human rights and international humanitarian law; experience in data collection and analysis in field situations; knowledge of GIS and geospatial systems and techniques.

Functional Skills
DM-Data collection methodologies
DM-Data Management
DM-Database Design & Development
DM-Data Collection and Analysis
DM-Metadata Creation & Management
IM-Statistics Analysis
DM-Open Source Software & Data
DM-Population census and econometrics
DM-Protection Data Management Systems
DM-ArcGIS (Geographic Information System)
DM-Cartographic Skills
SP-Design tools such as Global Positioning System (GPS)
CL-Cluster Information Management Tools, Resources and Approaches
PG-Needs Assessment and Response Analysis
DM-Data governance, quality assurance and preservation
DM-Data Interoperability
DM-Data science methodologies
DM-Development of and revision of data standards
DM-Qualitative data analysis
DM-Quantitative data analysis
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

The Associate Information Management Officer will coordinate data and information management support to UNHCR and humanitarian coordination structures in the country, and ensure that the activities are provided with robust and meaningful data and information to support planning, funding and advocacy efforts. This includes assessments, planning, and monitoring activities for RRPs, maintaining and developing country level 5W, providing IM support for sectoral activities and cross-sector analysis, etc. S/he also needs to have strong knowledge of ODM and PRIMES. The incumbent is expected to further enhance the information management strategy in the operation. S/he will provide technical guidance on methodologies, and support for data management activities such as surveys, secondary data reviews, targeting and vulnerability assessments, indicator definition, population estimation, data visualization, maps, and other data and information management activities.

The Associate Information Management Officer will lead the Information Management Unit (3-5 people). The Unit is expected to provide IM technical support to UNHCR operations in Mexico (refugee data management, refugee portal, technical support to CBI programming, protection monitoring, etc) as well as support the Representation and External Engagement team, in particular all interagency efforts (IA data portal, RRP processes and monitoring framework, coordination of IM working group, R4V, etc.). Given the interaction with multiple stakeholders, including government counterparts, he/she must have good interpersonal and communication skills, diplomacy, negotiation skills, and political awareness.

In addition to the outlined job requirements, the ideal candidate must possess a demonstrated knowledge and experience in implementing the full data life cycle including the production and dissemination of information products focusing on protection analysis, Operations Management Cycle (OMC) and Joint Response Plan (JRP).

S/he must have demonstrated experience in the following fields: Information Management; Data Management; Data Analysis; Systems Analysis and Design; Monitoring and Evaluation. The incumbent should possess excellent skills in the utilization of the following applications/software: MySqL and /MS SQL server / MS ACCESS; Adobe Creative Suites; PowerBi / Tableau; ActivityInfo; MS SharePoint, Power Automate, Power Apps; MS Excel tools / Kobo/ MS Form; ArcGIS, QGIS, ArcGIS online. Knowledge in web development using Microsoft or open-source platforms will be an asset. Proficiency in Spanish and English, and strong drafting skills both in Spanish and English are also required.Spanish

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Operational context

Occupational Safety and Health Considerations

N/A

Nature of Position

Mexico is a country of destination, transit, and origin, thus UNHCR is supporting the Government and other actors to build a stronger asylum system that allows asylum seekers and refugees to fully exercise their human rights, from the moment of entry into Mexico, to when a durable solution is found. However, it is crucial to work on other legal stay arrangements and other forms of complementary protection to preserve the integrity of the asylum system in such a complex and dynamic context of human mobility. Such dynamics particularly affects refugees and asylum seekers with specific protection needs due to the interaction of different factors related to their profiles, their journey and the conditions in their country of origin.

Over recent years, Mexico has evolved from being a country predominantly of origin and transit for many refugees and asylum-seekers, to also being a country of destination for hundreds of thousands of individuals seeking international protection from within the region and beyond. The exponential growth in the number of asylum applications in Mexico, which reached a historical record of over 130,000 in 2021 and 118,478 in 2022, has posed multiple challenges to its asylum system and to durable solutions, which has already been strained over the past years.  UNHCR seeks to protect the asylum space by strengthening it, and also in alleviating pressures on the asylum system by promoting legal pathways to other countries for refugees with specific needs, and alternative legal stay arrangements. There is also great importance for communication and awareness-raising campaigns to ensure that information on asylum procedures and on the various durable solutions effectively reach target audiences.

Under the supervision of the Senior Protection Officer, the Associate Information Management Officer will be required to provide information/data management support, innovative solutions, and coordination to UNHCR Mexico. This position involves close collaboration with various UNHCR units and field offices, while providing technical guidance to all sector-led and interagency coordination groups, focused on protection, including but not limited to the Protection Working Group, the Shelter Group, among others.

He/she will lead or support the implementation of data collection activities and promote interoperability between various information management tools and systems.  The Associate IM Officer is tasked with participating in capacity-building initiatives to enhance UNHCR staff and other stakeholder’s competencies on data literacy in information management and analysis.

Living and Working Conditions

Mexico City (also known as CDMX) is the capital of the United States of Mexico. It is category A, family duty station and has a high-level infrastructure:

- Health: Mexico City has a highly ranked medical infrastructure with many internationally acclaimed hospitals.

- Education: There is plenty of Govt and private schools. Most of the private schools are bilingual (English-Spanish), and there are US, British, German, Japanese and French schools.

- Housing: Apartments can be rented both furnished and unfurnished, and services of real estate agents are widely available. All international staff members must present their residential places for UN security inspection BEFORE signing lease contract. There is a large seismic area in Mexico City which is restricted for selection of residences by UN staff.

- Weather and earthquakes: Mexico City has a pleasant climate, yet there are frequent weather changes. Heavy rains sometimes cause flooding in some colonies. Mexico City is situated in one of the most active seismic regions in the world, interlocked inside the area known as the Circum-Pacific Seismic Belt, the area with the highest seismic activity in the planet. Earthquakes are frequent and sometimes cause major damage to the urban infrastructure. The newcomers should study relevant SOPs upon arrival.

- Currency and exchange: Mexican Peso. Dollars, Euros and traveler's checks can be exchanged at a currency Exchange office.

- Communications: Internet is available everywhere, but in houses and offices, a contract has to be made in order to access to this service.

- Transportation: There are public buses, subway, and if taxis are to be taken, it is recommended to take "taxis de sitio". Uber is also available.

Mexico City belongs to Security Risk Management area 01, Central SRM area, with the current General Threat Level 02, LOW. There are no known direct threats to UNHCR, yet UNHCR personnel may be affected by crime. Mexico City has high rates of crime, among them: street robbery with or without violence, vehicle theft; burglary, house thefts and business robbery, telephone extortions and intimidation, frauds, kidnapping and homicides. Also, gender violence is high. Civil protests often reported in the city center, but rarely violent.

Additional Qualifications

Skills

DM-ArcGIS (Geographic Information System), DM-Data Collection and Analysis, DM-Data collection methodologies, DM-Data governance, quality assurance and preservation, DM-Protection Data Management Systems, FO-Complex field emergency operations, IM-Knowledge Management, IM-Statistics Analysis, PG-Stakeholder management and coordination with Implementing Partners (Gov/NGO/Corporate), PR-Age, Gender and Diversity (AGD), PR-Inter-agency coordination in mixed movementsBachelor of Arts (BA): Demography, Bachelor of Arts (BA): Information Technology, Bachelor of Arts (BA): Social Science, Bachelor of Arts (BA): Statistics

Certifications

Annual Budget OL in Operation/Office, Number of Persons of Concern Served, Number of Workforce in Operation/Work Setting, Workforce to Supervise, Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Internally Displaced Persons, Working with Persons of Concern: Others of Concern, Working with Persons of Concern: Refugees, Working with Persons of Concern: Stateless

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Organizational awareness, Teamwork & collaboration, Technological awareness

https://icsc.un.org/Home/SalaryScales

Compendium

Add. 1 to Bi-annual Compendium 2023 - Part B

Additional Information

This position doesn't require a functional clearance

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