Registration and Identity Management Officer

Only candidates who are not nationals of the country of assignment are eligible to apply to this position

A (least hardship)Family PR3Professional

* Staff members will not normally serve in International Professional positions in the country of their nationality. In addition, in case of a first appointment upon recruitment, the assignment must be outside the staff member’s country of nationality.

In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of.

Reason

Regular > Regular AssignmentNo2024-04-01February 14, 2024

Registration and Identity Management Officer

Organizational Setting and Work Relationships
The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other persons of concern (POC), thereby enabling actions to protect and to empower them. The Strategy invests in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The Data Transformation Strategy also includes UNHCR's forward learning action plan on digital identity and the importance of strengthening a trusted and secure digital platform to facilitate protection and solutions, assistance delivery and the inclusion of POCs in State systems and their increased access to services.

The Registration and Identity Management Officer (RIMO) will function under the direct supervision of a Senior Registration or Protection staff in the Section, Bureau or Country Operation. The incumbent supports the management of UNHCR's registration or enrolment-related activities in the region/ country. S/he may receive functional guidance from the Global Data Service, Headquarters.

The RIMO coordinates closely with registration operations, Bureau and advises on identity management of POCs, and will support, monitor and advise on registration or enrolment-related activities, whether conducted by UNHCR, partners or Governments. S/he is responsible for ensuring that registration/enrolment activities in the region/ country follow global registration and identity management practices, policies, standards and guidance and will also advocate for the strengthening of human resource capacity building in the areas of registration, identity management and digital identity. The position supports the operationalization of identity management and digital identity strategies such as the inclusion of refugees and asylum-seekers into host States' population registers and digital identity systems and the registration of birth, marriages, deaths and other vital events of forcibly displaced persons in the host Government's civil registries. The incumbent will also ensure that identity management systems and practices are actively leveraged to support all UNHCR activities, including identification of specific needs, targeting and delivery of assistance, support to protection intervention, fraud mitigation and response, data protection, case management and conduct of durable solution processes.

The incumbent will also support digital identity activities (standard setting, pilots, projects or programmes) with the aim of increasing the trust in the identity credentials of POCs to increase access to humanitarian assistance, protection, solutions and public and private sector services (including connectivity and financial services) while ensuring the appropriate protection of their privacy and personal data. The incumbent will also ensure that there is reliable data and analysis relating to POCs' registration, identity management and digital identification including for strategy development and monitoring and evaluation.

The RIMO is a key custodian of UNHCR's refugee registration, identity management and assistance delivery systems, which include global, regional and country applications (as relevant and applicable), biometric systems and offline solutions. S/he supports field operations with alignment of registration and case management standard operating procedures to global refugee registration and identity system applications and guidance and digital identity technical standards.

The RIMO promotes the implementation and interoperability between UNHCR's digital registration and identification systems and third parties' digital identification systems, including those of governments, partner humanitarian organisations and privates sector systems, as appropriate.

The incumbent also works closely with Government, key UN and international organizations, NGOs and partners to establish the parameters for UNHCR support in registration, identity management and digital identity activities. In this regard, the RIMO will foster data-sharing partnerships while ensuring that data protection guidelines are implemented and adhered to and promote the increased recognition of POCs' identity credentials for access to services.


All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.


Duties
- Design, implement and monitor a registration/enrolment, identity management and digital identity strategies for populations of concern in compliance with global and regional protection and inclusion objectives and priorities, ensuring that registration standards are met and appropriate methodologies and technologies are implemented.
- Provide technical support to staff on planned registration, identity management and digital identity activities.
- Respond to field requests for technical support and capacity building in emergency and ongoing displacement situations, including development of registration, identity management and digital identity strategies, logistical planning, budgeting and resource management.
- Develop and disseminate operational guidance, instructions and capacity-development initiatives, in accordance with policy and guidance disseminated by the Data Service in Headquarters.
- Design appropriate procedures and systems for assurance of quality registration data, and conduct regular data quality and audit checks to monitor the accuracy of data collected, as well as a tool for identification and prevention of fraud.
- Provide post-deployment support and maintenance of the UNHCR refugee systems applications as required.
- Assist the country team to establish and strengthen internal capacity and/or that of government counterparts to manage registration and maintain population data.
- Liaise with Digital Identity and Registration Section of the Global Data Service as necessary to facilitate registration, identity management and digital identity activities in the region/ country.
- Advocate with and support government authorities to establish and strengthen fair and efficient registration and digital identification procedures and systems and that POCs' identity documents or credentials are recognised for the purposes of accessing humanitarian, public and private sector services
- Establish linkages with key partners to implement appropriate case and data management approaches for efficient, accountable and standardized targeting and delivery of assistance and other programming and protection needs.
- Support the operationalization and negotiation with government and UN partners related to interoperability of external systems with UNHCR refugee registration and identity management systems.
- In close coordination and collaboration with relevant entities at the country, regional and headquarters level promote the inclusion of refugees and asylum-seekers into host States' population registers and digital identity systems and the registration of birth, marriages, deaths and other vital events of forcibly displaced persons in the host Government's civil registry. This can include promoting the inclusion of POCs in national development programs related to strengthening Civil Registration and Vital Statistics systems, national population register or digital identification systems.
- Support the collection of reliable data and the availability of effective analysis relating to POCs' registration, identity management and digital identification at global, regional and country levels (as appropriate) including for the purposes of strategy development and monitoring and evaluation.
- Monitor, document and report on registration activities at the regional/ country level, and report on the impact of support interventions to the management of operations.

For positions in country operations only:
- Promote the prioritisation of registration, identity management and digital identity in operations across the country during the Annual Programme Review and emergency response.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For P3 - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education
Law;
Development
Social Sciences;
Information Technology, with focus on Database development, data management and analysis;
Demography;
Geography;
Political Science;
Business Administration;
Humanities;
Statistics;
or other relevant field.

Certificates and/or Licenses
Certification Programme - International Protection (CP-IP)
HCR protection Learning Programme
Training on Emergency Registration
Operations Data Management Learning Program
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Strong understanding of the principles and concepts of international protection and UNHCR, including Guidance on Registration and Identity Management and the Policy and Guidance on the Protection of Personal Data of Persons of Concern. Strong team-building, managerial, planning, coordination and representation skills. Experience in process re-engineering (process redesign, process transformation, or change management). Experience working with partners, including host and donor Governments, humanitarian and development partners.

Desirable
Technical expertise in registration, identity or biometric management systems. Experience with UNHCR's PRIMES applications. Familiarity with planning, programming, strategic planning, project development, budgeting and resource mobilization. Demonstrated understanding of digital identity standards and of civil registration, population registers and other national identity management systems. Demonstrated knowledge of UNHCR and interagency policies, standards, programmes and operations.

Functional Skills
DM-Data collection methodologies
DM-Data Management
*PR-Individual Case Management
PR-Protection-related guidelines, standards and indicators
*RG-Civil Registration data collection/processing
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.


All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.


This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

The candidate is expected to have a solid knowledge in Registration, Identity Management and general protection with the ability to provide process support in registration including but not limited to the development of standard operation procedures that incorporate fraud risk prevention and mitigation measures and support the use of UNHCR Corporate Identity Management tools including all PIRMES tools corporate systems (proGres, BIMS, GDT, RAPP, CashAssist).

Experience in stakeholder management including working with Government interlocutors in the implementation of registration and verification activities as well as capacity building will be essential for the position.

Excellent knowledge and familiarity with Data protection policies are critical, drafting of DPIA, Annex C are added value. S/he should be familiar with UNHCR Digital Gateway project which deployment in the region remains one of the RBAP DIMA strategic priorities.

Demonstrated professional expertise in managing change projects, including on integrity and hands-on systems deployment expertise for biometrics, authentication, and refugee self-service type systems.

Strong communication abilities with good interpersonal, negotiation and verbal communication skills. Proven analytical skills and ability to process large sets of data and information. Proven organizational awareness and thorough knowledge of UNHCR operational activities as well as strategic priorities. Ability to work under minimum supervision, be creative and innovative. Experience in and contributing to protection and solutions strategies and plans. Ability to produce high-quality products under tight deadlines.

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Operational context

Nature of Position:

The incumbent will work in a team providing support to operations over a wide area/type of operation. S/he should have demonstrated experience in both emergency and protracted operations, have an ability to analyze and use data to make sound judgements, to have proven ability to articulate complex issues in a simple and convincing manner to internal and external stakeholders and have an ability to draft clear, concise documentation on such issues. Operational experience in the Asia Pacific region is desirable, as is a previous focus on solutions to refugee, IDP and/or statelessness situations. The incumbent should have demonstrated an ability to pro-actively address problems and to propose solutions. The incumbent will have demonstrated an ability to work successfully as part of a team and be able to speak convincingly to external stakeholders. S/he will be expected to use in their work the concepts found in the GCR.

The Registration and Identity Management Officer should have a strong command of the full range of data protection policies, normative frameworks and tools that relate to persons of concern to UNHCR, including in the ambit of registration and data management. Previous experience in review and preparation of draft MOU, Data Sharing Agreement, Annex C, Data protection Impact Assessments is a requirement. The incumbent should have demonstrated field experience in large scale registration exercises and use of PRIMES tools including non-registration proGres v4 modules. The incumbent should have proven experience in registration and data management, with the ability to help support the design registration systems that are tailored to diverse situations in the field, while providing technical support and advice to existing registration systems in the Asia-Pacific region. Familiarity with self-service application is a strong advantage. The position requires a deep knowledge of UNHCR registration systems, but also the ability to engage in external registration and data management systems that governments may employ. S/he will also be responsible for mapping capacity requirements across the region and developing capacity building plans and will need to liaise closely with the relevant sections within the Bureau and GDS. Strategic capacity development and networking skills are therefore essential requirements. Experience within the Asia-Pacific region would be a decided advantage for this position. Knowledge of English is essential and French is an advantage.

The P3 registration officer will closely work with the ODM and the rest of the DIMA team. S/he will report directly to the Snr DIMA Coordinator.

Additional Qualifications

Skills

Bachelor of Arts (BA): Business Administration, Bachelor of Arts (BA): Demography, Bachelor of Arts (BA): Development Studies, Bachelor of Arts (BA): Geography, Bachelor of Arts (BA): Humanities, Bachelor of Arts (BA): Information Technology, Bachelor of Arts (BA): Law, Bachelor of Arts (BA): Political Science, Bachelor of Arts (BA): Social Science, Bachelor of Arts (BA): Statistics

Certifications

Emergency Registration - Other, HCR Operational Data Management Learning Program - UNHCR, HCR Protection Learning Program - UNHCR, International Protection - Other

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awareness

https://icsc.un.org/Home/SalaryScales

Compendium

Add. 3 to Bi-annual Compendium 2023 - Part B

Additional Information

This position doesn't require a functional clearance