Senior IT Infrastructure Manager

Requisition ID: req49284

Job Title: Senior IT Infrastructure Manager

Sector: Information Technology

Employment Category: Fixed Term

Employment Type: Full-Time

Open to Expatriates: No

Location: Cox's Bazar, Bangladesh

Work Arrangement: In-person

Job Description

Program Brief:

Founded in 1933, the International Rescue Committee (IRC) is one of the world’s leading agencies working in post-conflict and development contexts, supporting communities in over 40 fragile, failed and developing states. In this capacity, we work to restore safety, dignity and hope to millions who are uprooted, struggling to endure and wishing to advance on a path of development.

The IRC has been present in Bangladesh since 2017 and obtained registration with the NGOAB in March 2018. Since the IRC obtained registration in March 2018, it has moved quickly to expand its integrated emergency health and protection response through both direct and partner-based programming focused on primary healthcare, women’s protection and empowerment, sexual and reproductive health, gender-based violence and child protection. Through 2018, the IRC’s response strategy will primarily target Rohingya refugees in Cox’s Bazar, while meeting the significant needs in both refugee and host populations, as already existing vulnerabilities are compounded with cyclical monsoon and cyclone seasons that impose additional threats to the lives and protection of those refugees as well as vulnerable host populations. IRC will grow over time its geographic coverage within Cox bazar and to other parts of the country, thus expand its’ networks and partnerships around emergency preparedness and response work, reach beyond the Rohingya refugees, also targeting the vulnerable host groups in Cox Bazar and other parts of Bangladesh.

Purpose of the Role:

The Senior IT Infrastructure Manager is responsible for managing and maintaining the IT infrastructure of Bangladesh RSC. In close collaboration with Country IT team & IRC IT Engineering teams, and in alignment with the donor, NIST and IRC IT and information security standards, its responsibilities would include systems administration, network administration, identity and access management, incident response and management, security compliance, backup and disaster recovery, risk management, and documentations & reporting. This position reports to the Technology and Information Security Coordinator.

Major Responsibilities:

• System Administration. In close collaboration with IRC Systems Engineering, install, configure, and manage the RSC’s servers, operating systems, and software applications. This involves ensuring that the systems are properly secured, patched, and updated to protect against vulnerabilities and threats.
• Network Administration. In close collaboration with IRC Network Engineering, manage the RSC's network infrastructure, including routers, switches, firewalls, and network protocols. The role includes configuring and monitoring network devices, implementing security measures such as access controls and intrusion detection systems, and ensuring network performance and availability.
• Identity and Access Management. Manage user accounts, permissions, and access rights to various RSC IT resources. This includes implementing strong authentication mechanisms, enforcing password policies, and controlling access to sensitive data and systems.
• Incident Response and Management. In close coordination with IRC Global Information Security, identify and respond to security incidents. This involves monitoring systems for signs of unauthorized access or malicious activities, investigating security breaches, and implementing measures to prevent similar incidents in the future.
• Security Compliance. In close coordination with IRC Global Information Security, ensure that the RSC IT infrastructure aligns with NIST security standards and guidelines. This includes conducting regular security assessments, vulnerability scans, and penetration testing. The role will also assist in developing and implementing security policies, procedures, and controls to address compliance requirements.
• Backup and Disaster Recovery. Responsible for implementing backup solutions to protect data and systems from loss or damage. This involves establishing backup schedules, verifying backup integrity, and periodically testing disaster recovery plans to ensure business continuity in the event of a system failure or disaster.
• Risk Management. Assess and mitigate risks related to the IT infrastructure. This includes identifying potential vulnerabilities, evaluating the impact of security threats, and implementing appropriate safeguards to minimize risk exposure.
• Documentation and Reporting. Maintain comprehensive documentation of the IT infrastructure, including configurations, procedures, and incident reports. This includes providing regular reports on the status of the infrastructure, security incidents, and compliance measures to RSC management and relevant stakeholders.
• IT Asset and Service Acquisition and Management. Provide support in IT budgeting, initiating IT equipment acquisition and participating in bid analysis for acquiring RSC IT assets and services based on IRC and donor guidelines. Responsibilities also include maintaining hardware and software records and managing its assignments including timely handover of equipment required by roving staff for domestic and international emergency missions. The role also ensures close oversight of IT service contracts, equipment warranties and software maintenance agreements.
• Software and Hardware Support: In partnership with IRC Global Service Desk and relevant engineering teams, ensure provision of support to end users in installing, configuring, and troubleshooting software applications and hardware devices. This can include providing guidance on software usage, resolving compatibility issues, and diagnosing hardware problems.
• I&C Guidelines – ensure that RSC regional office, sub-offices and field offices have systems in place to ensure compliance with IT related requirements in the Integrity and Compliance Guidelines.Responsible for tracking data and consolidating data received from sub-offices into one RSC report.

Key Working Relationships:

Position Reports to: Technology and Information Security Coordinator

Internal: All RSC Bangladesh staff, RSC Asia IT Support teams, IRC Global IT System Network Engineering, Regional IT, and relevant global IT Teams

External: Refugee Processing Center, IT vendors in close coordination with Global Supply Chain team

Qualifications

Technical Skills:

• Proficiency in Windows desktop and server operating systems.
• Knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP), and network administration.
• Experience with virtualization technologies, such as VMware or Hyper-V.
• Familiarity with cloud computing platforms, such as AWS, Azure, or Google Cloud.
• Understanding of backup and disaster recovery solutions.
• Proficiency in server and infrastructure management tools.

Security Knowledge:

• Understanding of cybersecurity principles and best practices.
• Knowledge of security frameworks, such as NIST, ISO 27001, or CIS Controls.
• Experience in implementing security measures, such as access controls, encryption, and intrusion detection systems.

Troubleshooting and Problem-Solving:

• Strong analytical and problem-solving skills to identify and resolve complex technical issues.
• Ability to diagnose and troubleshoot hardware, software, and network problems.
• Experience in root cause analysis and incident response.

Communication and Collaboration:

• Excellent verbal and written communication skills to interact with end users, colleagues, and management effectively.
• Ability to explain technical concepts to non-technical individuals.
• Collaboration skills to work with cross-functional teams and stakeholders.
• Strategic thinker with excellent interpersonal, communication, leadership and negotiation skills.

Certifications:

• Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Azure Administrator Associate can enhance your profile and validate your skills.

Experience:

• Minimum 6 years of previous experience in IT infrastructure management, system administration, or network administration is highly valuable.
• Experience with IT service management frameworks like ITIL is beneficial.
• Familiarity with compliance requirements and regulations related to IT infrastructure, such as GDPR, HIPAA, or Section 889

Language Preference:

• Strong communication skills in both: Bengali & English.
• Familiarity with Chittagonian language is preferable.

Specific Educational Qualification:

• Minimum Graduation in engineering or technology.

Standard of Professional Conduct:

IRC and IRC employees are required to abide by the values and principles outlined in the IRC Way – Code of Conduct which are Integrity, Service, and Accountability. In accordance with these values, IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.

Gender Equality & Equal Opportunity:

We are committed to narrowing the gender gap in leadership positions. We offer generous benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances. We welcome and strongly encourage qualified female professionals to apply.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Are you ready to join the most dynamic team?

Working Environment:

The position is based in Refugee Resettlement Program (RSC) Cox’s Bazar Office. The position may require both domestic and international travels to support delivery of USRAP processing within Bangladesh and throughout Asia. A valid passport and the ability to acquire US and other visas, as necessary, is a requirement.