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ERP (SAP) Business Analyst - Human Resources (P-3)


  • Organization: CTBTO - Comprehensive Nuclear Test Ban Treaty
  • Location: Vienna
  • Grade: Mid level - P-3, International Professional - Internationally recruited position
  • Occupational Groups:
    • Operations and Administrations
    • Human Resources
    • Logistics
    • Information Technology and Computer Science
    • Sustainable trade and development
    • Supply Chain
    • Sustainable Business Development
  • Closing Date: Closed

VA ID:  1988
Grade Level:  P-3
Division:  International Monitoring System Division
Section:  Network and Systems Support Section
Type of Appointment:  Fixed Term Appointment
Date of Issuance:  27 February 2024
Deadline for Applications:
14 April 2024
Vacancy Reference  VA311-1988-2024
Reporting Date:  As soon as possible

Please note that all candidates should adhere to CTBTO Values of Integrity, Professionalism and Respect for Diversity.

Qualified female applicants and persons with disabilities are encouraged to apply.

 A roster of suitable candidates may be established for similar positions at the same level as a result of this selection process for a period of two (2) years.

Organizational Background

The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization with its headquarters in Vienna, Austria is the international organization setting up the global verification system foreseen under the Comprehensive Nuclear-Test-Ban Treaty (CTBT), which is the treaty banning any nuclear-weapon-test explosion or any other nuclear explosion. The Treaty provides for a global verification regime, including a network of 337 stations worldwide, a communications system, an international data centre and on-site inspections to monitor compliance.

Organizational Setting

This position is located in the International Monitoring Systems (IMS) Division that applies engineering and science to develop, instantiate, and to operate measurement stations around the world as well as to receive, process and disseminate the data collected by these stations as well as related analysis products.

Reporting Lines

Under the direct supervision of the Head of ERP, to:

Duties and Responsibilities

  1. Coordinate and perform SAP HR/HCM, SuccessFactors, Travel systems implementation, maintenance, and support.
  2. Conduct requirement gathering and blueprinting, change impact assessments, and root cause analyses with stakeholders. Configure and develop SAP HR/HCM, Travel solutions according to organizational design and best industry practices.
  3. Perform release and configuration management, compile and maintain technical and functional documentations; monitor and report on incident statistics including system and service provider performance and document and test back-up and recovery/contingency procedures.
  4. Perform ERP application implementation, maintenance, and support for all Enterprise resource planning (ERP) Human Resources and travel modules, master data, self-service.
  5. Coordinate ERP enhancements end-to-end and with close involvement of all stakeholders.
  6. Provide technical and functional advice in support of CTBTO’s initiatives to improve its operational/administrative processes.
  7. Perform risk management and monitoring of the adequacy of the ERP performance with regard to the business needs of the Organization.
  8. Support implementation of innovative solutions, such as, automation of data processing, automation of management reports, development of dashboards to enhance operational efficiencies within the Organisation;
  9. Align SAP support processes and activities with the CTBTO IT Service Management implementation.
  10. Perform other duties as assigned.


  • University degree in business administration, information technology/computer science, or related fields.

Work Experience and Qualifications

  • At least five (5) years of relevant work experience, in SAP products implementation and maintenance;
  • Proven functional/technical professional experience with at least three (3) years of full SAP life cycle implementations is required;
  • Proven experience in project management is required, PRINCE2 certification is desirable;
  • Proven experience managing IT services is required, ITIL certification is desirable;
  • Experience with SAP HR configuration and customizing, including but not limited to Non Profit Organization (NPO) payroll, Time Management, CATS, ESS/MSS, Work Schedules/Organisation management and relevant SAP SuccessFactors modules is required; 
  • Excellent understanding of HR/HCM processes and their business values drivers to be able to support key stakeholders is required;
  • Understanding the HR Business requirements AS-IS and TO-BE process flows document development and systems implementations /support is required;
  • Experience with SAP Travel, Concur is desirable;    
  • Official SAP Certification (e.g. SAP Certified Application Associate - SAP HCM) is desirable.
  • Experience in S/4 HANA, SAP BTP, SAP HANA analytics is highly desirable.


  • Excellent written and oral communication skills in English are essential.  
  • Knowledge of other official CTBTO languages (Arabic, Chinese, French, Russian and Spanish) is desirable.


  • Professionalism - Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations;
  • Communication - Speaks and writes clearly and effectively; listens to others, correctly interprets messages from other and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match the audience; demonstrates openness in sharing information and keeping people informed;
  • Planning and organizing - Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary;
  • Team work - Works collaboratively with colleagues to achieve organisational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; builds consensus for task purpose and direction with team members; supports and acts in accordance with final group decisions, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings;
  • Accountability - Takes ownership of all responsibilities and honors commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable;
  • Creativity - Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches; 
  • Client orientation - Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive relationships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress and setbacks in projects; meets timeline for delivery of products or services to clients;
  • Commitment to continuous learning - Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn and improve;
  • Technological Awareness - Keeps abreast of available technology; understands applicability and limitations of technology to the work of the office; actively seeks to apply technology to appropriate tasks, shows willingness to learn new technology.


CTBTO offers an attractive compensation and benefits package in accordance with the policies of the International Civil Service Commission. For more information on UN salaries, allowances and benefits, see link: The salary offered may be subject to deductions to the United Nations Joint Staff Pension Fund and/or Health Insurance Scheme.

Additional Information

  • All applications must be submitted through the CTBTO e-Recruitment system before the deadline stated in the vacancy announcement.
  • Incomplete applications and submission of employment history in formats other than the CTBTO Employment Information Form will not be considered
  • The CTBTO Preparatory Commission retains the discretion not to make any appointment to this vacancy; to make an appointment at a lower grade in particular if the candidate has less than the qualifications required; to make an appointment with a modified job description, or to offer a contract term for a shorter duration than indicated in the vacancy announcement.
  • Please note that the CTBTO will only consider academic credentials or degrees obtained from an educational institution recognized in the IAU/UNESCO list.
  • The CTBTO reserves the right to undertake correspondence only with shortlisted candidates.
  • Candidates under serious consideration for selection will be subject to a reference-checking process.
This vacancy is now closed.
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