Preferred Communities (PC) Case Management Intern (Unpaid)

Requisition ID: req49815

Job Title: Preferred Communities (PC) Case Management Intern (Unpaid)

Sector: Health

Employment Category: Intern

Employment Type: Part-Time

Compensation: USD 0.00 - 0.00 Hourly

Location: New York, NY RAI USA

Work Arrangement: Hybrid

Job Description

Internship Hours/Week: 20 hours per week, minimum, hybrid, at least 2 days in person
Supervision Meeting Schedule: Weekly

RESPONSIBILITIES:

• Assist with client check-ins over the phone or through video calls (as preferred by the
  client)
• In collaboration with Preferred Communities (PC) Casework Team, develop
  individualized plans with detailed action steps based on client needs; supporting
  clients with action steps such as exploring employment opportunities, assisting with
  referrals for additional support services, etc.
• Provide direct client-centered casework activities such as contacting clients and
  external agencies to book and arrange public services and health care appointments;
  accompanying clients to appointments as needed for support
• In collaboration with PC Team and Healthcare Benefits Navigators, develop Access
  HRA and NYC Housing Connect and other benefits navigation workshop materials;
  delivery of workshops to clients as needed
• Support casework administrative tasks such as enrolling clients into database
  systems, uploading client documents, completing intake assessments and client
  agreement forms, accompanying clients to their appointments.
  ▪ In coordination with Healthcare Benefit Navigators, support screening and enrollment
  activities for benefit programs such as Medicaid, NYC Care, SNAP, WIC, FairFares, etc.
• Keep thorough and accurate case file documentation in IRC’s database
• Keep all digital files up to date and create new digital client files as needed
• Communicate client concerns and potential challenges to PC Casework Team Members/Healthcare Benefits Navigator

LEARNING OBJECTIVES:

• Gain experience with the U.S refugee resettlement process and services available to
  clients specifically in/ around New York City.
• Gain experience in identifying clients' needs to appropriately coordinate medical care
  and connect them to necessary supportive services within the community.
• Gain experience with conducting wellness assessments 6 months and 12 months after
  ICM enrollment and keeping thorough and accurate case file documentation of all
  direct services provided to clients.
• Develop skills in creation and delivery of workshops addressing client housing,
  employment and resource benefits navigation