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VAC-11611 Hart - Operations Manager (EoI)

Remote | Multiple locations

  • Organization: CTG - Committed To Good
  • Location: Remote | Multiple locations
  • Grade: Mid level - Mid level consultancy
  • Occupational Groups:
    • Operations and Administrations
    • Children's rights (health and protection)
    • Managerial positions
  • Closing Date: Closed

Job description

CTG overview

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

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Overview of position

Express of Interest

Operations Manager

As a leading organisation Hart Security provides tailored security strategies that anticipate changing threats.  

We pride ourselves on delivering high-quality services while maintaining a strong commitment to community development and sustainability.

Role objectives

The Operations Manager will be well-equipped to navigate the operational complexities with precision and expertise.


·Full management accountability for operational aspects of delivery of the contract in East Africa 

·Ensure effective Journey Management Process on all client moves.

·Deliver and oversee effective training in line with the agreed pre-deployment and post deployment refresher training programme. 

·Maintain high standards of customer service. 

·Maintain management accountability/responsibility for all contract equipment.

·Maintain adherence to and reporting of the contracted stipulated KPIs.

·Proactively meet the changing requirements of our clients.

·Comply with all reporting requirements. 

·Co-ordination and cooperation with other organisations.

Project reporting

Personnel Management:
Lead and supervise a mobile security team, including training, and performance management, to ensure a high level of productivity and job satisfaction.

Budgeting and Cost Control:
Develop and manage operational budgets, track expenses, and implement cost-saving measures to achieve financial targets and optimise resource utilisation.

Compliance and Risk Management:
Ensure compliance with all security regulations, policies, and procedures, and identify and mitigate operational security risks to safeguard the company’s assets and reputation.

Continuous Improvement:
Identify opportunities for process improvement and implement best practices to enhance operational efficiency and effectiveness.

Stakeholder Engagement:
Collaborate with internal and external stakeholders, including government agencies, suppliers, and partners, to foster positive relationships and support business objectives.

Key competencies


  • DV Cleared (advantage) or SC clearance (essential). 

  • Must be a British passport holder.

  • At least 7 years of accumulated experience (including operational experience) in the British military.

  • Current and valid C1 Driver’s license.

  • Degree or equivalent in operational security management or a related field.   

  • SIA Level 3 licence - Close Protection, FREC 3 or equivalent. 

  • Trauma first aid medic – First Response Emergency Care Level 3 (FREC 3) or equivalent (e.g. ECFR)

  • Fluency in English.

  • Proven experience in operations management,

  • Experience in a high threat environment required Including East Africa. 


Hold a valid National Rifle Association of the United Kingdom Range Conducting Officers qualification and able to act as an RCO and run Ministry of Defence (MoD) ranges.

Team management
  • Strong leadership and management skills, with the ability to motivate and inspire a team.

  • Excellent communication, negotiation, and problem-solving skills.

Further information

Application Process:

Interested candidates should submit their resume/CV and a cover letter outlining their qualifications and experience relevant to the position. 

Shortlisted candidates will be contacted for further assessment.

Hart Security are an equal opportunity employer and encourage candidates from diverse backgrounds to apply. 

Please note that only shortlisted candidates will be contacted.

· At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.
· CTG has a zero tolerance to Sexual Exploitation and Abuse (SEA) which is outlined in its Code of Conduct. Protection from SEA is everyone’s responsibility and all staff are required to adhere to CTG’s Code of Conduct at all times.
This vacancy is now closed.
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