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STAFF COUNSELLOR – Western Africa & Haiti

Remote | Port-au-Prince

  • Organization: FAO - Food and Agriculture Organization of the United Nations
  • Location: Remote | Port-au-Prince
  • Grade: Consultancy - Consultant - Contractors Agreement
  • Occupational Groups:
    • Human Resources
    • Medical Practitioners
  • Closing Date: Closed


IMPORTANT NOTICE\: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

  • FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture.
  • Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply;
  • Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
  • FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination  
  • All selected candidates will undergo rigorous reference and background checks
  • All applications will be treated with the strictest confidentiality

Organizational Setting

The FAO Health Services provides preventative medical, counselling and occupational health services to FAO employees and their dependents and advice on all health-related matters to the Organization. Within the Health Services, the counselling unit provides services to promote the psychological health and well-being of employees and contributes to a healthy work environment, at Headquarters and in field offices worldwide.

The Staff Counsellor works on the basis of the professional code of ethics, within which professional integrity and confidentiality are amongst the highest requirements.

Reporting Lines

The Staff Counsellor reports directly to FAO Chief of Health Services or his designate.

Technical Focus

Prevention, identification and resolution of work and personal psychosocial related problems at the individual/strategy/policy levels.

Tasks and responsibilities

• Facilitate the provision of effective psycho-social support to managers, office representatives and individual staff prioritizing emergency locations with the aim of mitigating stress and boosting protective factors.
• Provide support and advice to the managers and office representatives in offices on healthy work practices and approaches on how to effectively support staff and encourage resilience. Recommend suitable staff support strategies to managers;
• Provide employees with individual and/or group counselling as needed (i.e. assessment, short-term intervention, referral);
• Contribute to identification of creative ways of building a network of external mental health providers available to provide services to staff;
• Coordinate with in-country UNDSS and other UN agency-counsellors, to ensure the provision of adequate psychosocial support;
• Assess and monitor psycho-social needs and issues affecting the wellbeing of staff;
• Design and provide training and awareness raising activities for staff and managers on trauma as well as strengthening healthy workplace practices to the extent possible.
• Provide Critical Incident Stress Management to groups- and/or individual staff following critical incidents. A holistic approach to critical incident management is used and may include services such as practical support, psycho-education, psychological first aid, strategic advice to leadership, family support and individual or group interventions.
• Train and coordination of a group of Peer Support Volunteers

The Staff Counsellor will be responsible for\:

• Contact the affected employee(s) and offering information about typical stress reactions, support and referral information;
• Facilitate appropriate traumatic stress interventions, following a critical incident or traumatic event;
• Recommend and arrange for individual and/or group follow-up support to staff and their dependents. Regular reaching out to employees in field offices;
• Monitoring and oversight\:
• Provide, on a regular basis, statistics and trends on issues related to staff well-being, whilst maintaining confidentiality;
• Alert the FAO Staff Counsellor in HQ on trends that may be of concern in offices or offices requiring targeted support or managerial intervention;
• Capture lessons learnt and best practices for dissemination as appropriate.


Minimum Requirements

• An advanced university degree is required in counselling, clinical psychology or a field related to mental health.
• A first-level university degree in the above fields coupled with 2 additional years of relevant work experience may be accepted in lieu of an advanced university degree.
• At least five years of work experience in staff support, mental health, cross cultural communications, counselling and related areas preferably gained within the UN system or international development/humanitarian aid sector.
• Working knowledge (Level C) in French and limited knowledge (Level B) in English.

FAO Core Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Work experience in more than one location or area of work
• Good knowledge of the UN System internal policies, practices, and procedures is highly desirable
• Proven ability to plan and prioritize own work, and to work independently
• Additional training or certification in Trauma and Stress Management is an added advantage.

Selection Criteria

• Additional training or certification in Trauma and Stress Management is an added advantage.
• Knowledge of another official UN language or local language of the region is considered as an asset.

Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency


  • FAO does not charge any fee at any stage of the recruitment process (application, interview, processing)
  • Please note that FAO will only consider academic credentials or degrees obtained from an educational institution recognized in the IAU/UNESCO list
  • Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http\://
  • For more information, visit the FAO employment website
  • Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.


• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills
• Candidates are requested to attach a letter of motivation to the online profile
• Once your profile is completed, please apply, and submit your application
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the FAO recruitment portal will be considered
• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.

If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance\: https\://


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