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VAC-11726 VHR Assistant Registration and Identification (Benghazi)


  • Organization: CTG - Committed To Good
  • Location: Benghazi
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Administrative support
    • Children's rights (health and protection)
    • Refugee rights and well-being
  • Closing Date: Closed

Job description

CTG overview

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

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Overview of position


Role objectives


1.Assist the team leader in planning outreach visits to detention centers as well as main urban locations to identify migrants interested in IOM Voluntary Humanitarian Return (VHR) assistance.

2. Coordinate timely issuance of travel documents with all third country embassies based in Libya and neighboring countries of region for all VHR beneficiaries.

3. Support and maintain the IOM online consular services for timely issuance of travel documents for migrants whose embassies/consulates are not present in Libya. This includes also advocating for the usage of the online consular services by embassies.

4. Arrange all administrative needs of the team in coordination with the VHR admin such as preparation of Letter of invitation (LOIs), meeting needs and follow up on staff reimbursements after travel with the VHR admin

5. Maintain and manage all the data files for the unit and coordinate accurate VHR data entry in Mimosa while keeping proper records both online and in files in the office

6. Coordinate with Interview and commercial/ charter teams to expedite the VHR process for the migrants after the issuance of travel documents

7. Coordinate the in issuance of IOM reference numbers on all travel documents received

8. Assist in record keeping and safe storage of travel documents received from embassies.

9. Ensure all travel documents of all no-show cases are returned to the respective embassies for consideration on the next flight.

10. Ensure that daily and work plans activities are planned together with movement table report, weekly report as well as all files related to operational activities are kept up to date.

11. In close coordination with Returns Operations Officer, participate in discussions on procedures and practices to improve the efficiency of the VHR process delivery and

12. In coordination with the Field support team leader, continuously advocate for scale up of the VHR assistance to migrants out of Libya.

13. Provide basic guidance and training to new/junior staff.

14. Perform such other duties as may be assigned

Project reporting


Key competencies


The incumbent is expected to demonstrate the following values and competencies:

Values - all IOM staff members must abide by and demonstrate these three values:

· Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

· Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

· Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 3

· Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

· Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

· Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

· Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

· Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

If direct reports (10th row above) for SES is greater than zero, then the managerial competencies below are inserted.

Managerial Competencies – behavioural indicators level 3

· Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.

· Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.

· Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

Team management


Further information


· At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.
· CTG has a zero tolerance to Sexual Exploitation and Abuse (SEA) which is outlined in its Code of Conduct. Protection from SEA is everyone’s responsibility and all staff are required to adhere to CTG’s Code of Conduct at all times.
This vacancy is now closed.
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