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Operations & Services Analyst


  • Organization: UNDP - United Nations Development Programme
  • Location: Gaza
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Operations and Administrations
  • Closing Date: Closed

Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

UNDP is the leading United Nations organization fighting to end the injustice of poverty, inequality, and climate change. Working with our broad network of experts and partners in 170 countries, we help nations to build integrated, lasting solutions for people and planet.

UNDP’s Programme of Assistance to the Palestinian People (PAPP) derives its mandate from United Nations General Assembly Resolution 33/147 of 20 December 1978. Called upon by United Nations Member States in that year, UNDP was requested “to improve the economic and social conditions of the Palestinian people by identifying their social and economic needs and by establishing concrete projects to that end.

UNDP/PAPP offers operational services and support to several UN agencies operating in the occupied Palestinian territory. By promoting a client-centred approach in-line with UNDP's rules and regulations, our operational team collaborates closely with programme and project teams, as well as suppliers, UN agencies, and UNDP headquarters staff to address challenging operational -related issues.

The Operations and Services Analyst supervises the execution of varied and inter-related operational and logistical activities, including asset management, human resources management and common services.  He/she analyzes and interprets the operations rules and regulations and provides solutions to a wide spectrum of complex issues. 

Position Purpose

The Operations and Services Analyst supervises Assets Management, Logistics, Security and Digital Services in Gaza and promotes a collaborative, client-focused, quality and results-oriented approach. The incumbent works in close collaboration with other Operations, Programme and projects staff in the UNDP PAPP and other UN agencies staff to successfully deliver administrative services in Gaza.  Incumbent will approach work with energy and a positive, constructive attitude and display a strong client orientation

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration

Duties and Responsibilities

Ensures proper planning and strategic direction of operations focusing on achievement of the following results

  • Ensures full compliance of operations with UN/UNDP rules, regulations and policies, implementation of corporate operational strategies, establishment of management targets (BSC), office budget (IWP) and monitoring of achievement of results. 
  • Plans and delivers efficient operational services and coordinates the Operations team. 
  • Analyzes CO business processes mapping and the operating environment and contributes to internal Standard Operating Procedures (SOPs) in Security , Logistics services, Administration, ICT and Assets Management. 
  • Contributes to the elaboration and implementation of cost-reduction, cost recovery and full Direct Project costing (DPC) strategies.
  • Constant monitoring and analysis of the operating environment, timely readjustment of operations and risk mitigating strategies. 
  • Manages collaboration arrangements with current and potential operational partners, suppliers and government counterparts. 
  • Ensures facilitation of knowledge building and sharing with regards to operations processes in the CO.

Manages implementation of logistics services, asset management for the CO focusing on achievement of the following results.

  • Contributes to the elaboration of the CO contract strategy, guiding the management of contracts and contractors and legal implications. 
  • Supervision of logistics services in accordance with UNDP rules and regulations. 
  • Oversight of the proper management of UNDP assets and facilities, including full compliance with IPSAS in the accounting for the procurement, utilization and disposal of the CO’s assets.

Supervises the provision of digital information and communication technologies services focusing on achievement of the following results

  • Use of Quantum functionality for improved business results and improved client services. 
  • Analyzes and contributes to the identification of opportunities to ameliorate business processes into web-based systems to enhance efficiency and full accountability. 
  • Oversees the maintenance of a secure, reliable infrastructure environment for ICT and adequate planning for disasters and recoveries. 
  • Research and identification of systems and applications for optimal content management, knowledge sharing, information provision and learning including e-registry, web-based office management system, etc.

Ensures proper security arrangements in the office

  • Oversee Security Contingency Plan maintained and updated and regular emergency drills conducted;
  • Prompt coordination with the Head of Office, staff and the Regional Hub on security-related issues and emergency operations;
  • Operational support to emergency preparedness and emergency situations provided;
  • All staff in Gaza informed and updated on security related issues and emergency operations;
  • Coordination with UNDSS and outsourced security services to ensure the adoption of new security protocols as well as safety and security of premises, assets and staff at all times.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization

Supervisory/Managerial Responsibilities:

  • Under the Primary supervision of Head of Gaza and the Secondary supervision of the Operations and Services Manager, the incumbent supervises the execution of varied and inter-related operational and logistical activities, including asset management, human resources management and common services.  He/she analyzes and interprets the operations rules and regulations and provides solutions to a wide spectrum of complex issues. The incumbent will supervise Gaza based Operations Personnel including Security ones.

Core Competencies

  • Achieve Results:  LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work
  • Think Innovatively:  LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking
  • Learn Continuously:  LEVEL 2: Go outside comfort zone, learn from others and support their learning
  • Adapt with Agility:  LEVEL 2: Adapt processes/approaches to new situations, involve others in change process
  • Act with Determination:  LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously
  • Engage and Partner:  LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships
  • Enable Diversity and Inclusion:  LEVEL 2: Facilitate conversations to bridge differences, considers in decision making 

People Management

  • UNDP People Management Competencies can be found in the dedicated site

Cross-Functional & Technical competencies

  • Business Management - Customer Satisfaction / Client Management
    • Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the deveelopment of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns.
  • Business Management - Operational Management
    • Ability to effectively plan, organize, and oversee the Organization’s business processes in order to convert its assets into the best results in the most efficient manner.
    • Knowledge of relevant concepts and mechanisms.
  • Business Management - Digital Awareness and Literacy
    • Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others  to use them as needed.
  • Business Direction & Strategy - Effective Decision Making
    • Ability to take decisions in a timely and efficient manner in line with one’s authority, area of expertise and resources.
  • Business Direction & Strategy - Negotiation and Influence
    • Ability to reach an understanding, persuade others, resolve points of difference, gain advantage in the outcome of dialogue, negotiates mutually acceptable solutions through compromise and creates “win-win” situations.
  • Partnership Management - Relationship management 
    • Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding 
  • Business Direction and Strategy - System Thinking 
    • Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.
Required Skills and Experience:
  • Advanced University Degree (Master's degree or equivalent) in Business Administration, Public Administration law, social policy, public policy, politics, economics, development studies or a related area is required. Or
  • First-level university degree (bachelor’s degree) in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree
  • Up to 2 years with  (with master’s degree) or 2 years (with  Bachelor’s  degree of progressively responsible work experience at the national or international level in providing operations advisory services and/or managing staff and operational systems and establishing inter-relationships among international organization and national governments.
  • Managerial professional experience in the field of development including relevant field-based operations management and work experience is required.
  • Substantial administrative experience in UNDP and or in the UN system and knowledge of UNDP and UN rules and regulations is an asset.
  • Experience in the usage of computers and office software packages is required.
  • Experience in handling web-based management systems and ERP systems, preferably PeopleSoft is an asset.
  • Knowledge of UN Procurement processes is an asset.
  • Experience in managing and coordinating Security related activities in UN or INGO is an asset.
  • Experience in managing large vehicle fleets within UN or INGO is an asset.
  • Experience in supporting Human resources with UN or INGO is an asset.


  • Proficiency in both English and Arabic languages is required
  • Other official language of the UN will be desirable.
Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.
Please upload copies of your academic qualifications and 3 latest Performance Evaluations (if applicable)
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
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This vacancy is now closed.
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