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Security Operations Center (SOC) Assistant

Benghazi

  • Organization: UNDP - United Nations Development Programme
  • Location: Benghazi
  • Grade: Administrative support - Administrative Services and Support - Generally no need for Higher Education
  • Occupational Groups:
    • Operations and Administrations
    • Administrative support
    • Security and Safety
  • Closing Date: Closed

Background

 
Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

 
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

 

Eastern Region Security Operations Centre (SOC) is a cost-shared resource, established to support the safety and security of personnel, premises, assets and operations working for various organizations covered by the United Nations Security Management System (UNSMS) in Eastern Region of Libya.

The SOC will operate 24 hours a day, 7 days a week with SOC Assistants rotating equally through the three (day, afternoon, and night) shift system.

The SOC Assistants work under the direct supervision of SOC Supervisor and general supervision of ASA/FSCO, and they are important part of UNDSS Integrated Security Workforce and UNSMS system in Libya. They work in close collaboration with the security professionals and personnel of other UNSMS entities as well as with host country security elements.  


 
Duties and Responsibilities

 
<Summary of key functions: 

 

  • Operational
  • Administrative
  • Other

 

Duties and Responsibilities 

 Operational:

  • Be available on short notice to work any of the three shifts (day, afternoon, or night shift) when requested by SOC Supervisor.
  • Receives, transmits, or relays security and safety messages and information on behalf of the DO/ASC/ASA/FSCO via all identified means of communication to personnel.
  • On receipt of notifications of security and safety incidents, escalates these via the appropriate and defined channels for follow-up and support.
  • Using the SCS, monitors the movement of field missions, as defined by the Security Risk Management (SRM) process and appropriate standard operating procedures (SOPs);
  • Based on the local SOPs facilitates the provision of immediate support to the UNSMS and INGO personnel involved in security or safety incidents: alerts the response and support functions through the appropriate and defined channels, gives the necessary feedback and input to the personnel involved in the incidents, maintains the communication link to personnel, acts in an overall supportive role. Records all information and communications related to these incidents.
  • Notifies the respective UNSMS organizations or INGOs security focal points when their personnel are involved in a security or safety incident.
  • Monitors the CCTVs covering the UN Hub and immediately alert inform SOC supervisor and/or security guard on duty if any abnormal movement or activity is noted.
  • Maintain close coordination with the security guards and Hub management in terms of visitors’ access, vehicle parking, contractors/technicians for maintenance works, etc.
  • Coordinates with the DP official on behalf of UNDSS/FSCO for DP escorts required for official movements.
  • Coordinates and follows up on NVs and movement clearances for UNDSS staff and missions.
  • Monitors the usage of the SCS and ensures it is used according to established SOPs; guide personnel on appropriate behavior when using the SCS.
  • Verifies the operational status of the SCS (BGAN, SAT phone, Tetra, VHF radios, etc.) to ensure that personnel can use or access the SCS and that the SCS is functioning properly. Reports any anomalies to the appropriate authority for further action or guidance.
  • Closely monitor all open media sources in order to capture and report security-related incidents which could affect UNSMS operations. Report all security and safety incidents in a daily sitrep.
  • Introduce security related-incidents and UNSMS personnel data into the SOC Database as well as provide information upon request as cleared by UNDSS.
  • Provide advice to UNSMS staff regarding the security situation, conditions of roads, location of block-posts, closest medical facilities, and other relevant information for guiding missions in the field.
  • Undertakes personnel headcount in accordance with instructions from the DO/ASC/ASA/FSCO, or an established SOP in a timely and accurate manner.

 

Administrative:

  • Maintains the contact and residence details of all UNSMS personnel and their eligible dependents, and the contact details of premises and vehicles.
  • Maintains the UN warden lists.
  • Maintains the contact details of the response team emergency services and support structures of host government, local authorities, and other internal and external security elements; companies; direct personnel to the nearest one during times of security or safety incidents.
  • Maintains records and logs of actions and communications undertaken to support security or safety incidents or any other critical communications.
  • Maintains inventory of communication and other equipment assigned to daily work. 
  • Maintains Traffic Light System maps/overlays/status boards within the SOC to ensure data remains current.
  • Collect data, prepare, and submit reports, as directed by the most senior security professional.

 

Other:

Perform other duties, as directed by the CSA/ASA/FSCO.


 

 
Competencies

 
  • Commits to the ideals of the United Nations Charter and the Organization’s core values and possesses the UN core competencies.
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.
  • Knowledge management and learning:
    • Shares knowledge and experience.
    • Provides helpful feedback and advice to others in the office.
  • Operational effectiveness:
    • Demonstrates excellent knowledge of security and incident protocols.
    • Shows operational resilience.
  • Self-management:
    • Focuses on results for the client.
    • Consistently approaches work with energy and a positive, constructive attitude.
    • Remains patient, in control, calm, resilient, emphatic and good humored, even when under high pressure or managing complex incidents.
    • Responds positively to critical feedback and differing points of views.
  • Teamwork
    • Proven interpersonal skills and the ability to work and cooperate in a multicultural, multi-ethnic environment with sensitivity and respect for diversity.
  • Communication
    • Proven and sustained communication (verbal and written) skills in the official UN language(s) and the local language(s) used at the duty station.
    • Proven listening skills, including ability to understand different accents.

 

Confidentiality clause

  • Considering that the SOC deals with sensitive and confidential information, all SOC personnel must be discreet, vigilant, attentive and alert during duty hours.
  • Data on UN personnel, their movements, as well as any sensitive information related to the work of staff must remain confidential and must not under any circumstances be published, disclosed, transferred, copied, shared or communicated to unauthorized persons.
  • No information must be transmitted to anyone without the written authorization of the CSA, ASA/FSCO or their replacements.

Any deviation or non-compliance with this clause will result in disciplinary and/or administrative measures which may include the immediate and definitive dismissal of the staff concerned.


 
Required Skills and Experience

 
Education:
  • Secondary School.
  • A certificate in Telecommunications, Computer Science or Electrical Engineering is an advantage

Experience:
  • Minimum 4 years of practical experience in the relevant field.
  • Experience with the United Nations System would be an advantage.
  • Work experience related to operational communications and direct interaction with a broad range of clients is an advantage.

 

 

Disclaimer

 

 
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. 

 
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

 
Applicant information about UNDP rosters

 
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

 
Non-discrimination

 
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  

 
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. 

 
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