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Senior Business Analysis Assistant


  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Amman
  • Grade: Administrative support - Administrative Services and Support - Generally no need for Higher Education
  • Occupational Groups:
    • Operations and Administrations
    • Administrative support
    • Sustainable Business Development
  • Closing Date: Closed

Hardship Level (not applicable for home-based)

A (least hardship)

Family Type (not applicable for home-based)


Staff Member / Affiliate Type

CONTR Local Entry and Mid-Level Support

Target Start Date


Job Posting End Date

April 23, 2024

Terms of Reference

Terms of Reference for Individual Contracts (National)
(Individual Contractors, Consultants and Fellows)
(This work assignment description forms an integral part of the individual contract)

1. Requesting Office (hiring entity): Shahzad ASGHAR DAG (Data analysis Group)
2. Project details (or ABOD details):
(P) Project (T) Task (E) Expenditure Type (O) Expenditure Organization
Project number: 32061-BJOB00110A For Amman: JOR-XXX-XXX-LCN-01 JOR - Jordan
E11261 641050 CTS-AWF UNOPS Individual contractors and other

Project name:
2024-JOR ABC-OPS-32061

Title of project: Refugee-centric IVR Helpline Expansion to the field
Purpose of project: IVR Expansion Project:
Currently, the primary communication channel for refugees is the IVR /Help line, which is accessible only to refugees in urban settings. The objective of this project is to expand the IVR service with the support of the DAG team and consultants. The expanded IVR will enable refugees in camp populations to access IVR /Help line services as well.
By extending the reach of the IVR, the project aims to provide vital services and support to a wider refugee population, ensuring equitable access to resources and assistance regardless of their location.

Account: 615010 (fees): 10710.96JD
Account: 615020 (travel): NA

3. Duration and dates of the assignment:
From: 15 APR 2024 To: OCt 15 ,2024
Work 100% (fulltime) during above-mentioned period: Yes 1 No 0 (if no specify)
Working Hours [check one]: ( ) Applicable ( x ) Not Applicable
Total amount of days/weeks/months to be worked: 130
4. Location(s) (specify if working from home): Amman ,Jordan
5. Assignment and/or Mission travel applicable Yes 0 No 1
If yes, specify destination(s) and period(s): Amman ,Six Month
6. Suggested fee (daily/weekly/monthly/lump sum) and currency:
Total budgetary amount allocated for individual contract (incl. travel and DSA etc.):
Payment schedule: 1785.16 JOD Per Month

7. General Background of Project or Assignment:
IVR Expansion Project:
The primary focus of this project is to expand the existing IVR system that caters to refugees in urban settings, making it accessible to refugees in camp populations as well. This project will be undertaken by the Data Analysis Group (DAG) with support from consultants, ensuring that a refugee focused IVR system is developed and enhanced to improve service accessibility, data collection and analysis, and workflow management integration.

8. Occupational Safety and Health Considerations
To view occupational safety and health considerations for specific duty stations, please visit this link:
Specific Occupational Safety and Health Considerations to this assignment (if applicable):

9. Overall Purpose and Scope of Assignment:
Please refer to IT Systems Business Analysis G5 TORs

10. Required level, qualifications and work experience:
Level of responsibilities required (mark as appropriate) for individual contractors and fellows:
1 Entry Level Support 0 Mid-Level Support 0 Senior Level Support 0 Local Professional Level 0 Junior Level Professional 0 Senior Level Professional
0 The assignment is for an Individual Consultant
Qualification and experience required (degree required, years of work experience, field of expertise, language required):
• Proven experience in application development.
• Strong proficiency in C# and the .NET Core framework.
• Familiarity with SQL Server and database design.
• Experience with design/architectural patterns (e.g., Model-View-Controller (MVC)).
• Proficient in JavaScript, HTML5, and CSS3.
• Excellent problem-solving and troubleshooting abilities.

11. Monitoring and Progress Controls (report requirements, periodicity, format, deadlines):
a. The final product (e.g. survey completed, data collected, workshop conducted, research documents produced specify):

b. Work on the basis of time employed: Yes 0 No 0

c. If it is to result in a written product specify: NA.
a. Number of pages: NA
b. Language(s):NA
c. Number of copies: NA

12. Supervisor of Project/Individual Contract (Name and title): Shahzad ASGHAR ,Snr Information Management officer


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This position doesn't require a functional clearance


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