Programme Officer (Business Process Innovation and Data)

IMPORTANT NOTICE\: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device
The length of appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to the extension of appointments.

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• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
• Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination　　
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality
• FAO staff are subject to the authority of the Director-General, who may assign them to any of the activities or offices of the Organization.

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind.

Organizational Setting
The Project Support Division (PSS) coordinates FAO's efforts towards the effective implementation of the FAO Strategic Framework and the four Betters aiming at achieving the 2030 Agenda, through its projects and programmes. The Director, PSS leads the Organization's work in project cycle including projects oversight and monitoring; management of FAO's Technical Cooperation Programme (TCP); development and implementation support of operational modalities; and due diligence and risk assessment of partnerships with non-state actors.
The post is located in PSS at FAO headquarters in Rome, Italy, and is responsible for supporting the development and improvement of operational and business processes under the Division's responsibility, with a focus on quality, efficiency and innovation.

Reporting Lines
The Programme Officer (Business Process Innovation and Data) reports to the Senior Programme Officer or Director, PSS.

Technical Focus
Process analysis and innovation, support to tools/product design, information and data analysis. Support the continuous improvement and review of the life cycle of divisional processes and tools to ensure the effectiveness or improve the performance of divisional workflows and processes, and for the alignment of PSS workflows and processes in the development of cross-Organizational initiatives.

Key Results
Develop, implement, monitor and evaluate assigned programmes/projects.

Key Functions
• Carries out basic research on selected aspects of programmes, operations and other activities; collects, analyses and presents statistical data and other information gathered from diverse sources.
• Provides substantive support for policy coordination and evaluation functions, including the review and analysis of emerging development issues and trends, participation in impact evaluation or equivalent studies and audits.
• Participates in survey initiatives; issues data collection tools, reviews, analyses and interprets responses, identifies problems/issues and prepares preliminary conclusions.
• Contributes to the preparation of various written outputs, e.g. draft background papers, analytical notes, sections of reports and studies, inputs to publications.
• Undertakes outreach activities; participates in the development of training workshops, seminars; participates in and makes presentations on assigned topics/activities.
• Participates in field missions, including provision of substantive and administrative support, data collection, etc.
• Coordinates activities related to budget funding (programme/project preparation and submissions, progress reports, financial statements) and preparation of related documents/reports (pledging, work programme, programme budget.), as necessary.

Specific Functions
• Identifies needs and opportunities for workflows and business process improvements through mapping, analysis and stakeholder consultation, raising recommendations for review of processes, tools/product design and development.
• Supports the development of strategy, work plan and budget monitoring, conducting user-centred research to identify improvement solutions based on service users/stakeholder requirements, and identified needed functionalities and objectives.
• Contributes to the alignment with existing and emerging Integrated Management Systems (IMS), Customer Relationship Management System (CRM) and other platforms and corporate tools within FAO and the wider UN Common System, liaising with key Organizational stakeholders.
• Supports the articulation of requirements for corporate systems and engaging owners of corporate systems for developments or Business Change Requests, where required.
• Supports the planning and implementation of new approaches (including tools/product) design and development, organizing sprints and testing, developing feedback mechanisms, and supporting business processes changes launch and related communication, as required with cross-functional teams.
• Supports capacity development and knowledge management initiatives for the implementation of new workflows, processes, systems and tools, including conducting training events and webinars.
• Monitors, reviews and evaluates business processes changes introduced and related tools performance and impact; supports managing data and backlogs andmaintains records of Business Change Requests and other relevant business processes and related tools development archives.
• Acts as a primary point of contact for users, internal and external vendors, and other relevant stakeholders.
• Supports the development and monitoring of the Key Performance Indicators (KPIs) for processes/tools improved.
• Performs other related duties as required.

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CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements
• Advanced university degree in computer science, business administration, economics, statistics, public administration, engineering or a related field.
• Three years of relevant experience in the review and application of innovative approaches to development of workflows and business processes, related tools, including through digitalization/IT solutions, and familiarity with agile methodology.
• Working knowledge (proficient - level C) of English and limited knowledge (intermediate - level B) of another FAO official language (Arabic, Chinese, French, Russian or Spanish).

Competencies
• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills
• Work experience in more than one location or area of work, particularly in field positions, is considered an asset.
• Extent and relevance of experience in supporting innovative approaches for review, redesign and development of operational processes or workflows, focused on user experience, technical excellence and domain feasibility.
• Demonstrated skills and experience in supporting operational, business and workflow reviews/analysis for functional and non-functional requirements and managing back logs.
• Extent and relevance of experience in agile project management, capacity development, training, knowledge sharing, and external vendor management.
• Prior experience with working in the UN System is considered an asset.
• Knowledge of FAO policies is considered an asset.
• Experience in transformational change processes and change management is considered an asset.
• Technical background with knowledge of software development and experience in the full product life cycle is desirable.

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FAO staff are expected to adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency.

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• Extension of fixed term appointments is based on certification of performance and availability of funds
• FAO reserves the right not to make an appointment.
• Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

CONDITIONS OF SERVICE

• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills
• Candidates are requested to attach a letter of motivation to the online profile
• Once your profile is completed, please apply, and submit your application
• Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http\://www.whed.net/
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the FAO recruitment portal will be considered
• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.

If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance\: https\://fao.service-now.com/csp

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