ICT Associate

UNDP invests in improving access to rights and services through strengthening effective, inclusive and accountable governing institutions, promoting a transparent, gender-sensitive and digitalized public administration with innovative solutions.  UNDP focuses on the advancement rule of law and access to justice and facilitates people’s meaningful participation – in particular, women, indigenous peoples and youth - in decision-making to promote equality and social cohesion at local level. 

It serves as the knowledge frontier organization for sustainable development in the UN Development System and serves as the integrator for collective action to realize the Sustainable Development Goals (SDGs). UNDP’s policy work carried out at HQ, Regional and Country Office levels offers a spectrum of deep local knowledge to cutting-edge global perspectives and advocacy.

Under the broader framework of the SDGs and in line with the UN Sustainable Development Cooperation Framework (UNSDCF), UNDP Guyana continues to deliver on its key strategic priorities within its Country Programme for the period 2022-2026, namely: (i) Economic Resilience and shared prosperity, (ii) Safety and Security, (iii) Natural Resource Management and Resilience to Climate Change, (iv) Equality and Well-being.

This strategic approach by UNDP to Guyana’s to national development priorities aims to advance human development based on economic, social and gender inequalities; supporting effective governance and social protection; and enabling sustainable low-carbon trajectories (including climate change adaptation,) all supported by digital transformation and strengthened data. 

In order to better leverage UNDP’s value propositions and improve the developmental gains of the organization in Guyana, the UNDP Guyana Country Office must further develop its communications functions. This will allow the Office to widen the reach of its work on the ground and expand its partnerships.

1.)   Ensure implementation of ICT strategies and introduction/implementation of new technologies.

•   Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.
•   Participate in development and implementation of Standard Operating Procedures in ICT services. 
•   Conduct market research and analysis and provide support in introducing new technology for CO system updating and improvement.
•   Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets. Review quotations and bids. 
•   Participate in development and implementation of ICT annual plan. Maintain the measures in place for business continuity and disaster recovery processes and procedures. 
•   Provide support to use of ERP functionality for improved business results and improved client services.
•   Provide ICT support for key events. 
2.) Ensure effective functioning of the CO hardware and software packages. 

•   Support effective functioning (installation, operation, and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies.
•   Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.

3.) Assist in providing automation and digitalization support for both CO Operations and Programmes.
•   Install commercial and in-house developed software and related upgrades.
•   Support development of new automation tools using UNDP corporately developed platforms.
•   Participate in developing Terms of Reference (TOR) for software products and provide monitoring and evaluation support to Programme teams during the development life cycle. 
•   Support provision of in-house development of tools for programme and operations when needed
•   Assist in identifying opportunities and ways of converting business processes into web- based systems to address the issues of efficiency (e.g., office management system, donor profile software, knowledge management systems).
4.) Ensure efficient network administration.
•   Monitor the network connection on a daily basis to ensure a stable and responsive network environment.
•   Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of attacks.
•   Implement cloud-based backup and restoration procedures for local drives. Install anti-virus programs on a timely basis. 
•   Respond to user needs and questions regarding network access.
•   Maintain up-to-date parameters of information for the network clients and electronic mail.
•   Trouble-shoot and monitor network problems. 
•   Maintain an up-to-date inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.
5.)  Ensure facilitation of knowledge building and knowledge sharing in the CO. 
•   Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision.
•   Participate in the organization of training for the CO staff on ICT issues.
•   Synthesize lessons learned and best practices in ICT.
•   Provide sound contributions to knowledge networks and communities of practice. 
The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization

Supervisory/Managerial Responsibilities:  None
 

Adapt with Agility LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible  
Act with Determination LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident 
Engage and Partner LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships 
Enable Diversity and Inclusion LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination  

Cross-Functional & Technical competencies 

Business Management:

Results-based Management - Ability to manage programmes and projects with a focus on improved performance and demonstrable results.

Customer Satisfaction/Client Management - Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs, provide inputs to the development of customer service strategy, look for ways to add value beyond clients' immediate requests, Ability to anticipate client's upcoming needs and concerns. 

Working with Evidence and Data - Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions, and supporting decision-making.

Digital Awareness and Literacy - Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.

Information Management and Technology:

IT Customer Support - Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.

Network, Communication, and Infrastructure Management - Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.

User Experience and Business Analyst - Capacity to translate efficiently user needs into IT requirements around human-centered design.