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ICLA Project Manager Syria Response Office AO6


  • Organization: NRC - Norwegian Refugee Council
  • Location: Amman
  • Grade: Mid level - Mid level
  • Occupational Groups:
    • Legal - International Law
    • Disaster Management (Preparedness, Resilience, Response and Recovery)
    • Emergency Aid and Response
    • Protection Officer (Refugee)
    • Project and Programme Management
    • Managerial positions
  • Closing Date: Closed

What we are looking for:

A highly qualified and self-driven Information Counselling and Legal Assistance (ICLA) Project Manager to lead the implementation of all ICLA activities in Northwest Syria including the new protection activities being implemented in the Area Office (AO). The position holder will be responsible for managing the overall NRC ICLA project portfolio and staffing in Northwest Syria, which in this area are delivered through remotely managed NRC staff. They also contribute to broader country-level programme development in collaboration with the ICLA Specialist and the Protection from Violence Project Development Manager.

What you will do:
  • Contribute to the development of Country, Area and ICLA strategies, initiate and participate in the development of relevant ICLA projects.
  • Coordinate and manage ICLA project implementation (activities, budget, and project documentation) in line with proposals, strategies, and donor requirements.
  • Provide technical direction to ICLA team and ensure high technical quality of projects.
  • Provide regular progress reports to the Area Programme Manager and the ICLA Specialist.
  • Ensure that projects target beneficiaries most in need of protection, explore and assess new and better ways to assist.
  • In cooperation with Area Programme Manager, develop and manage project budget and coordinate across Core Competencies (CCs) 
  • Liaise and collaborate with relevant local authorities and other key stakeholders.
  • Promote the rights of displaced persons in line with the advocacy strategy. 
  • Participate in relevant project start-up, progress review, and closing meetings.
  • Accountable for the successful implementation of all ICLA projects – including protection projects throughout the full project cycle.
  • Ensure accurate and consistent implementation of ICLA case management and M&E tools.
  • Actively participate in relevant humanitarian coordination meetings
  • Co-lead the Housing Land and Property Rights (HLP) - legal civil documentation Area of Responsibility (AOR) for the Northwest.
  • Line manage project staff and ensure their capacity building and transfer key skills.
  • Actively promote and operationalise synergies between ICLA and other NRC programmes.
  • Any other task relevant to the position as requested by the line manager.

Please download the detailed job description to learn more about the position. 

What you will bring:

  • Relevant university degree, preferably law or social studies.
  • Minimum 3 years of experience from a senior level legal assistance and/or protection project implementation position in a humanitarian/ recovery context
  • ICLA technical expertise, including knowledge of Housing, Land & Property and/or civil documentation issues.
  • Protection technical expertise, including knowledge of protection case management and cash for protection programming is desirable.
  • Experience working in complex and volatile contextsKnowledge of the displacement context in Syria and the Middle East is highly preferable.
  • Experience with start-up or expansion of new programmes.
  • Knowledge about own leadership skills/profile with documented results related to the position’s responsibilities.
  • Advanced computer skills, especially in Word, Excel, Power Point and Outlook.
  • Fluency in English, both written and verbal. Knowledge of Arabic is highly preferable. 
What we offer:
  • Duty station: Amman Jordan
  • Contract: 12 months (renewal is subject to performance and funds availability)
  • Travel: Up to 20% regional travel.
  • Salary/benefits: grade 8 on NRC’s salary scale, with accompanying terms and conditions
  • NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
  • We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process
  • Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace.
  • When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
  • Submit your application and CV in English, taking care to attach your latest CV.
  • Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
  • We receive many applications for each vacant position and so only shortlisted candidates will be contacted.
  • We invite applications from all qualified and interested candidates. Send in your application by latest May 16th, 2024.
  • If you have any questions about this role, please email with the job title as the subject line.
Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

NRC currently has over 3,000 staff across the Middle East dedicated to assisting people affected by conflict in Jordan, Syria, Lebanon, Iraq, Libya and Palestine. Its humanitarian interventions are based upon its programming expertise in the Core Competencies of Shelter, Education, WASH, Livelihoods and Food Security, and Information Counselling and Legal Assistance (ICLA) to vulnerable displaced people that were forced to flee.    

Entering the thirteenth year of the conflict in 2023, more than half of the Syrian population remains displaced from their homes with 5.4 million refugees living abroad and another 6.8 million internally displaced persons inside Syria. Conflict and protracted mass population displacement, combined with severe economic downturn (fuelled among other things by the impact of the economic collapse in Lebanon, international sanctions and import control, etc.), depreciation of the Syrian pound, inflation with soaring food and fuel prices, loss of livelihoods, water crisis and drought and reduced food production have led to widespread poverty, food insecurity and increased deterioration of the humanitarian situation across Syria.

Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

  • do demanding and professional work, often in challenging contexts.
  • join a work culture that empowers every employee to share ideas and take responsibility.
  • be part of a welcoming and supportive community committed to human dignity.

Learn more about NRC's operations in Syria here.


This vacancy is now closed.
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