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Coordinator Program Quality (MEAL) – Kabul, Afghanistan (National/International)


  • Organization: Geneva Call
  • Location: Kabul
  • Grade: Mid level - Mid level
  • Occupational Groups:
    • Education, Learning and Training
    • Monitoring and Evaluation
    • Project and Programme Management
    • Managerial positions
  • Closing Date: Closed


Geneva Call is a neutral and impartial non-governmental organization dedicated to promoting respect for international humanitarian norms in armed conflict and other situations of violence. Geneva Call’s mission is to ensure that armed groups and de facto authorities respect International Humanitarian Law and basic humanitarian principles in the areas where they fight, or they control.

Geneva Call consists of many diverse nationalities, cultures, languages, and opinions. Geneva Call is an inclusive working environment for all its staff. Applications are particularly encouraged from all qualified candidates without distinction on the grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation, and gender identity.


Geneva Call is seeking a highly qualified and experienced individual to serve as the Coordinator for Program Quality in the Afghanistan Country Program. The position will play a critical role in leading generating the impact of high-quality and evidenced-based programs that align with the Geneva Call’s Global Strategy and Mission to protect civilians from the impact of armed conflict. S/he plays a key role in ensuring the relevance, coherence, and impact of GC programs.

Core responsibilities

Program Quality (MEAL)

  • Ensure high-quality, multi-sectoral programming in the given contexts and monitor and advance the technical and operational quality of programs.
  • Conduct regular field visits to provide feedback on quality benchmarks including soliciting inputs for the design of new programs, collecting ideas for innovation, and monitoring program Key Performance Indicators (KPIs).
  • Ensure Quality standards are met and procedures are followed throughout the project cycle of multiple projects.
  • Communicate planned requirements for program design, learning, and implementation to relevant country office departments/functions.
  • Coordinate and integrate the different technical sectors of the Country Office including MEAL, Communication, Program, and Support.
  • Develop and oversee a monitoring system that provides timely and accurate project results by embedding MEAL across program implementation.
  • Resource and conduct high-quality evaluations to demonstrate outcomes and impact.
  • Ensure that accountability mechanisms are in place for all projects so that identified actions are resolved and escalate critical issues to senior management.
  • Ensure the research, evaluation, and policy work of the Country Office contributes to the generation of evidence for the development and improvement of Common Approaches, sound decision-making, and policy influencing internally and externally.
  • Establish effective program learning and knowledge management systems to support adaptive programming and innovation that improves outcomes for Geneva Call.
  • Ensure the projects are implementation and achieving of outputs and outcomes through the measuring of relevant indicators.
  • Develop the necessary reporting tools, including online/offline surveys, training reports, pre-post tests, etc.- develop quality monitoring and evaluation reports.
  • Train the team in using the different tools and in data collection.
  • Develop success stories through field work and data collection from different stakeholders including community members, religious leaders and de facto authorities.
  • Overseeing that learnings and lessons learnt are properly disseminated for quality organisational learning.
  • As needed, provide support with project design and proposal writing.
  • Maintain existing indicator tracking tools; develop additional databases and tracking tools as needed to demonstrate the effectiveness of project interventions and ensure adherence to specific monitoring and reporting requirements.


  • Demonstrates accountability in decision-making, resource allocation, and the embodiment of Geneva Call values and principles.

People Management

  • Provides leadership and technical and administrative supervision to the MEAL team (officers and assistants).
  • Supports HR with recruitment, training, development performance appraisal of direct reports.

Safety and Security

  • In close coordination with the Safety and Security Coordinator and Country Director, ensure that staff safety regulations are respected across the program Team.

Additional duties

  • Contribute to opening new bases when required.
  • Additional tasks when required.

Main qualifications


  • Master’s degree development, humanitarian studies, Management Science, or related field.


  • Excellent English is required.
  • Knowledge of any other language such as Pashto and Dari languages are plus.

Main qualifications, experiences, and skills

  • Demonstrating integrity: upholding and promoting the highest standards of ethical and professional conduct with GC’s values.
  • Experience in working in complex security environments.
  • Understanding of advocacy, policy, and government systems in the host country.
  • Proven track record of evaluating the impact of programs that have achieved measurable results.
  • Strong understanding of protection issues in Afghanistan and the context of armed conflict.
  • Excellent communication and interpersonal skills, with the ability to work effectively with a diverse team and manage relationships with stakeholders.
  • Interpersonal skills with experience in negotiation with weapon bearers and other stakeholders.
  • Approachable, good listener, easy to talk to.
  • Builds and maintains effective relationships with colleagues, members, external partners, and supporters.
  • Values diversity and different people’s perspectives, able to work cross-culturally.
  • People management experience.
  • Willingness and ability to travel at short notice.

Years of Experience

  • 7 years of experience in program quality (MEAL) in international humanitarian or development organizations – with increasing levels of responsibilities.

Performance management

The employee will be accountable for the responsibilities and the competencies, in accordance with the GC Performance Management p. The following documents will be used for performance reviews:

  • The Job Description
  • The individual Work- and Professional Development Plan
  • The Competency Framework

Conflict of interest

Any candidate affiliated to, or openly supporting, one or more interest groups opposed to the Foundation’s principles and values, or whose previous position could engender safety issues for co-workers at Appel de Genève / Geneva Call, will be excluded from this selection process.


  • Position : Coordinator Program Quality (MEAL)
  • Type of Contract: Fixed-Term (National or International contract)
  • Activity rate: 100%, full-time position
  • Work place: Kabul, Afghanistan
  • Preferred start date: 1July, 2024


No later than 20 May, 2024.

Important Note: Our HR team will meticulously evaluate your profile in line with the requirements of the post you have applied for. Since, we receive a good number of applications for all the positions Geneva Call advertises, it is not possible to communicate the results of our decisions with every candidate individually. Therefore, only the short-listed candidates will be contacted by the HR team to invite them for written test – and the steps afterwards if they qualify i.e., interview and other assessments as deemed appropriate.

This vacancy is now closed.
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