VAC-11987 Community Engagement and Feedback Center Facilitator

UNICEF in Afghanistan remains steadfast in its commitment to placing affected children, adolescents, and their families at the forefront of its humanitarian and development efforts. This dedication is reflected in global guidelines such as the Core Commitment for Children (CCCs), Core Humanitarian Standard (CHS), and Inter Agency Standing Committee (IASC) commitments, which underscore the importance of providing timely and lifesaving information, fostering active participation, ensuring access to feedback mechanisms, and delivering enhanced services through a coordinated network of humanitarian responders.

To uphold these principles, UNICEF Afghanistan is working diligently to ensure that participation and accountability to affected people (AAP) are systematically integrated into all programs, systems, and procedures. This entails establishing feedback mechanisms that enable the voices and preferences of affected boys, girls, men, and women to inform decision-making processes. Moreover, it involves fostering an environment where UNICEF staff and partners not only understand and respect the perspectives of affected communities but also systematically incorporate them into their work.

The Social and Behavior Change (SBC) team at UNICEF Afghanistan is leading organizational efforts to strengthen and integrate AAP into all operations. At both national and sub-national levels, numerous feedback systems are being established to amplify community voices and facilitate real-time feedback. Additionally, the deployment of a Community Engagement and Feedback Center (CEFC) facilitator will provide vital support in operationalizing this centre, ensuring that it effectively serves its purpose.

By prioritizing the active participation and accountability of affected communities, UNICEF Afghanistan strives to enhance the relevance, effectiveness, and sustainability of its humanitarian and development interventions, ultimately working towards the betterment of the lives of those it serves.

Technical:

• Developing and maintaining strong, functional relationships with all relevant parties and stakeholders across the target areas/district/province sites.
• Facilitate and support activities for community engagement.
• Liaising with key partners and adults to build strong community support for the project implementation approaches.
• Establishing a Practitioner network on site to promote communication.
• Establishing/Facilitating for the community and groups to the community needs.
• Undertaking community data analysis and baseline site implementation planning.
• Welcome the visitor to the IFC and take detail addresses.
• Engage the visitor(s) in two-way communication sessions i.e group and or one on one sessions.
• Record feedback, quires, and complaints in logbook.
• Refer queries, complaints, and feedback in line with referral pathways and processes.
• Follow up with key service providers i.e Health, Nutrition, WASH, Protection, Education, PSEA, GBV, Cash Transfer, Polio, DRR etc. for the closing the feedback loop.
• Share updated report from the IFC on a regular basis-daily, weekly and monthly.
• Assist humanitarian actors in ensuring community participation, community perception and help promote community voices and concerns.
• Engage community structures/ key influencers and communities in collecting/responding to community feedback.
• Raising awareness and mobilizing and engaging community structures and communities in communication activities during diseases outbreak, and health emergencies national/international Campaigns.
  

Training:

• Plan and organize trainings to community members according to program work plan operational manual.
• Identify the training needs of the community institutions, and report to the supervisor and trainer for arranging training programs in response to these needs.

Planning:

• Plan activities on weekly, monthly, and quarterly base and submit it to supervisor in a regular manner.
• To facilitate the community to plan and prioritize their main concerns with respect to the project manner.
• Any other activity assigned by line manager.

Reporting to Regional Coordinator and CTG Account Manager

• Graduated university from social sciences or Psychosocial field with a BA, and/or have a degree relevant to health (required).
• 2-3 years’ experience of the health sector and community mobilization desirably who have an understanding of Afghanistan health system.
• Experience with the National and international organization, Community Governance and Livelihood Project, and community driven development is highly preferred.

This role has no team management responsibility. 

• At no stage of the recruitment process will CTG charge candidates a fee, this includes during the application stage, interview, processing, assessment & training.

• Able to travel to all districts of the province assigned.