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Operational Support Consultant – Yerevan, Armenia (National)


  • Organization: Geneva Call
  • Location: Yerevan
  • Grade: Consultancy - Consultant - Contractors Agreement
  • Occupational Groups:
    • Operations and Administrations
  • Closing Date: 2024-05-20

About Geneva Call

Geneva Call is a neutral and impartial non-governmental organization dedicated to strengthening the protection of civilians affected by conflicts involving armed groups and de facto authorities (AGDAs). Geneva Call works to increase respect for international humanitarian norms, based on International Humanitarian Law (IHL) and International Human Rights Law (IHRL) as well as relevant local and religious norms, by AGDAs, towards positive policy and behaviour change, while supporting communities’ efforts to improve their own protection.

In the context of armed conflict, Geneva Call focuses its efforts on the protection of children, education, healthcare, humanitarian access and cultural heritage; preventing forced displacement and food insecurity; prohibiting sexual violence and working towards the elimination of gender discrimination; as well as curbing the use of anti-personnel mines and other means and methods which are not in compliance with humanitarian norms.

Geneva Call consists of many diverse nationalities, cultures, languages, and opinions. Geneva Call is an inclusive working environment for all its staff. Applications are particularly encouraged from all qualified candidates without distinction on the grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation, and gender identity.

1. Introduction

This document outlines the Terms of Reference (ToR) for a two-month, full-time consultancy role based in Yerevan, Armenia, in support of Geneva Call’s mission in Ukraine. The consultant will focus on supporting operational scoping and planning to coordinate humanitarian engagement-related activities in Ukraine and among relevant neighboring countries. This role is critical in establishing Geneva Call Ukraine’s operational infrastructure in Armenia and ensuring effective cross-border coordination.

2. Objectives

The primary objectives of this consultancy are to:

  • Facilitate operational scoping and planning for Geneva Call Ukraine in Armenia and neighboring countries.
  • Assess and advise on accuracy of current NGO registration status of Geneva Call and compliance requirements in Armenia.
  • Establish mechanisms for international financial transactions through Armenian accounts.
  • Provide guidance on Armenian legal frameworks, including labor, tax, and other relevant laws and regulations.
  • Identify suitable office space in Yerevan for a maximum of three staff members.
  • Support the recruitment and onboarding of additional staff in Armenia.
  • Prepare for a potential retainer agreement for ongoing consultancy services following the full-time role.

3. Scope of Work

The consultant will be responsible for the following tasks:

  • Conduct a comprehensive analysis of operational requirements for Geneva Call Ukraine to establish a limited presence in Armenia.
  • Engage with local authorities and legal experts to understand and navigate NGO registration and reporting processes.
  • Liaise with financial institutions to establish processes for international financial transactions.
  • Provide detailed reports on Armenian legal requirements impacting NGO operations, including labor laws, taxation, counter-terrorism legislation and compliance regulations.
  • Scout and evaluate potential office spaces in Yerevan, coordinating lease agreements if necessary.
  • Develop a recruitment strategy and assist in hiring and training new national staff.
  • Formulate a proposal for continued support after the initial consultancy period, including the identification of /ongoing/forecasted needs.

4. Deliverables

The consultant is expected to deliver:

  • A detailed operational plan for Geneva Call Ukraine’s activities in Armenia.
  • A comprehensive guide on NGO registration and compliance in Armenia.
  • A financial transaction framework for international operations.
  • A legal compliance checklist covering labor, tax, and other regulations.
  • Recommendations and options for office space in Yerevan.
  • A recruitment and onboarding plan for new staff.
  • A proposal for ongoing consultancy services following the two-month period.

5. Timeframe

The consultancy will span two months, starting from May 2024 to June 2024 with a possibility of extension depending on the identified needs and follow-up actions required, performance of the consultant, and available funding.

6. Reporting

The consultant will report directly to the Head of Region, Geneva Call Eurasia and the Country Director at Geneva Call Ukraine and will be required to submit brief (750-1,000 word) bi-weekly [fortnightly] progress reports.

7. Qualifications

  • Proven experience in operational planning and NGO management.
  • Knowledge of Armenian legal and financial systems.
  • Experience in human resources and staff recruitment in Armenia.
  • Strong organizational and communication skills.
  • Fluency in English; fluency in Armenian; fluency or functional proficiency of Russian or other regional languages is an advantage.

8. Terms of Payment

Payment terms will be negotiated with the selected consultant and outlined in the consultancy agreement.

9. Application Process

  • Interested candidates should submit a CV and cover letter outlining their suitability for the role.
  • Please indicate your daily rate in your cover letter.

10. Confidentiality

All information gathered and produced during the consultancy must be treated as confidential and not disclosed without prior permission from Geneva Call Ukraine.

Conflict of interest

Any candidate affiliated to, or openly supporting, one or more interest groups opposed to the Foundation’s principles and values, or whose previous position could engender safety issues for co-workers at Appel de Genève / Geneva Call, will be excluded from this selection process.


  • Position : Operational Support – Consultant
  • Type of Contract: Limited-Term (National consultancy contract)
  • Activity rate: 100%, full-time consultancy
  • Work place: Yerevan, Armenia
  • Preferred start date: as soon as possible


No later than 20 May, 2024.

Important Note: Our HR team will meticulously evaluate your profile in line with the requirements of the consultancy you have applied for. Since, we receive a good number of applications for all the consultancies Geneva Call advertises, it is not possible to communicate the results of our decisions with every candidate individually. Therefore, only the short-listed candidates will be contacted by the HR team for further process.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.