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Head Creative Digital Multimedia Communications


  • Organization: UNRWA - United Nations Relief and Works Agency for Palestinian Refugees
  • Location: Amman
  • Grade: Mid level - P-4, International Professional - Internationally recruited position
  • Occupational Groups:
    • Communication and Public Information
    • Information Technology and Computer Science
    • Managerial positions
    • Design (digital, product, graphics or visual design)
  • Closing Date: 2024-11-06

Org. Setting and Reporting
UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Head Creative Digital Multimedia Communications reports to the Director of Communications.
Provides support in the planning, development and implementation of the digital social multimedia communication strategies aligned with the organization's mission and objectives. Identifies opportunities to leverage digital innovations or platforms, and methods for maximizing engagement through digital communication to deliver direct impact to Palestine refugees. Provides direction and guidance to the communication division and UNRWA agency-wide on digital production and multi-media packaging, ensuring that all inputs are appropriate and aligned with organizational objectives. Develops, oversees, and manages UNRWA’s website, social media sites, including Google +, Twitter and Facebook and other platforms as needed, works closely with the relevant staff and team to continuously improve UNRWA's digital outreach efforts. Maintains consistency across different platforms at all levels. Responsible for supervising the tasks and activities of the web developing to ensure that all social networking strategies are compliant with the established guidelines and standards of the organization's brand. Coordinates the integration of efforts among external partners, including advertising, media and digital agencies. Ensures smooth integration and alignment of objectives and activities between UNRWA and these partners, monitors the progress of these collaborations to ensure effective achievement of goals. Promotes capacity building within the communication team to develop their understanding and application of new emerging technologies, ensuring they stay updated with the latest knowledge in the field of audio-visual productions. Leads training activities for high quality multi-media materials production, provides coaching, and shares expertise. Supports the creation of training materials and guidelines.
UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply. Entrepreneurial Thinking Delivering Results Applying Technical Expertise Managing Complexity and Change Formulating Strategies and Concepts For guidance on how to prepare for competency-based interviews:
Advanced university degree (Master’s or equivalent) from an accredited educational institution digital production, journalism or related fields.
Job - Specific Qualification
Courses and certificates in any of the following programmes Adobe professional, final cut Adobe After Effects, Photoshop, Illustrator, InDesign, Premiere Pro, Apple Final CutPro X, Motion, Compressor, Aperture, Logic Pro X and Cinema4D is desirable.
Work Experience
At least seven years of progressively responsible and relevant professional work experience in management and packaging of audio-visual productions in the MENA region is required. Experience sourcing and managing content development. And in graphic design, video editing, and multimedia production software is required. Unless already serving as an international staff member in the UN Common System, a candidate for an international post must have at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required. Advanced university degree (Master’s or equivalent) from an accredited educational institution digital production, journalism or related fields is required. Courses and certificates in any of the following programmes Adobe professional, final cut Adobe After Effects, Photoshop, Illustrator, InDesign, Premiere Pro, Apple Final CutPro X, Motion, Compressor, Aperture, Logic Pro X and Cinema4D is desirable.
Excellent command of spoken and written English
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.
Special Notice
Type of Contract and duration: 2 years, with the possibility of further extension. Starting date not earlier than 1 October 2024. Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The Personal History Profile (PHP) should be completed with full work experience under the experience tabs as per the requirements in the Job Opening. UNRWA welcomes applications from qualified candidates with disabilities. A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post. Join our eco-friendly organization dedicated to environment sustainability and targeting to be plastic free by 2025. Equivalency: A first level university degree in combination with additional years of qualifying experience may be accepted in lieu of an advanced university degree. NB: work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. For more details on UNRWA, please visit:
United Nations Considerations
Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
No Fee
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.