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Senior Community Based Protection Assistant

Arica | Iquique | Santiago

  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Arica | Iquique | Santiago
  • Grade: Administrative support - Administrative Services and Support - Generally no need for Higher Education
  • Occupational Groups:
    • Social Affairs
    • Administrative support
    • Civil Society and Local governance
    • Protection Officer (Refugee)
  • Closing Date: 2024-05-30

Hardship Level (not applicable for home-based)

A (least hardship)

Family Type (not applicable for home-based)


Staff Member / Affiliate Type


Target Start Date


Job Posting End Date

May 30, 2024

Terms of Reference

The operation in Chile has a workforce of approximately 50 people, composed of staff members (both national and international) and affiliates. The National Office (NO) is in Santiago de Chile, with field presence in Iquique and Arica. The NO Chile falls under the scope of the Multi-country Office (MCO) Argentina, located in Buenos Aires, which also covers Bolivia, Paraguay, and Uruguay.

Chile is one of the highest-receiving countries of people with and for whom UNHCR works in the region, with more than 452,000 individuals under our mandate. These numbers include over 436,000 people in need of international protection, 12,462 asylum seekers and 2,178 refugees. Also, more than 400,000 Venezuelans, of which 8,330 are asylum-seekers and 33 recognized refugees.

UNHCR works together with the national government institutions, civil society organizations, municipalities, and the private sector to ensure access to protection, humanitarian assistance, and durable solutions for all those who have sought safety in the country, especially in the last couple of years, as Chile has become the fourth most important country of destination for Venezuelans in Latin America after Colombia, Peru, and Ecuador.

According to official figures, the Government estimates that 1.4 million foreigners were legally residing in Chile as of December 31, 2021, representing 7.7% of the country's total population and an increase of 1.5% over 2020 figures. Also, it is to be highlighted that the main nationalities are Venezuelans (30%), Peruvians (16.6%), Haitians (12.2%) and Colombians (11.7%). However, this figure does not contemplate the 200,000 estimated people who have an irregular legal condition in the country because they have entered the country through unauthorized border crossing points, mostly (90%) Venezuelan nationals.

Lately the country has seen an escalation in the negative perception of the phenomenon of human mobility among the Chilean population. Recent surveys have positioned human mobility as detrimental to the country; one of the main reasons why people forced to flee, and others in need of international protection are often subjected to discrimination and physical violence, sexual aggression, and exploitation, as well as victims of smuggling and trafficking.

In regions more affected by the recent arrival of refugees and migrants, such as the northern part of the country and the metropolitan region, host communities have faced serious challenges and constraints accessing public services such as health facilities, and spaces at schools for children. Services that were already limited before having now become scarcer due to the increase of population. Communities sometimes associate these situations to the increase in foreign population living in their neighborhoods. To the latter, we can add the occurrence of incivilities that make respectful coexistence difficult as some of the main challenges of community work in Chile.

The Senior Community-Based Protection Assistant is a member of the Protection and Solutions Unit and may report to the Protection Officer and/or the Senior Community-Based Protection Associate. Under the overall direction of the Protection and Solutions Unit, the Senior Community-Based Protection Assistant works directly with organizations and communities to promote peaceful coexistence, and to identify the risks they face and leverage their capacities to protect themselves, their families and communities. This position requires previous experience in participatory processes with community based and non-governmental organizations, with proven knowledge about gender equality and intersectionality approach. Knowledge of migrant, refugee-led and women organizations and its networks is desirable. Familiarity with messaging apps and other communication tools is valued. To fulfil this role, the Senior Community-Based Protection Assistant is required to spend some percentage of the workday outside the office, building and maintaining networks with organizations of persons in human mobility and other local actors. The core of the work of the incumbent is linked to the development and maintenance of effective two-way communication mechanisms and the building of constructive relationships with organizations and persons in human mobility and local communities to promote peaceful coexistence and adequate protection environments. S/he also supports the design of a community-based protection strategy, with proficient knowledge of the age, gender and diversity approach, as well as of participatory methods of consultations. The ability to conduct interviews and group conversations is an advantage. Political awareness, reporting practice, strong coordination and teamwork spirit are needed. Commitment towards community empowerment with a gender lens is valued. Thorough understanding of UNHCR's protection mandate and core mission and understanding of humanitarian and inter-agency coordination mechanisms is desired.


Standard Job Description

Senior Community-Based Protection Assistant

Organizational Setting and Work Relationships
The Senior Community-Based Protection Assistant is a member of the Protection Unit and may report to the Protection Officer, Community-Based Protection Officer, or another more senior staff member in the Protection Unit. Under the overall direction of the Protection Unit, and in coordination with other UNHCR staff, government, NGO partners and other stakeholders, the Senior Community-Based Protection Assistant works directly with communities of concern to identify the risks they face and to leverage their capacities to protect themselves, their families and communities. The incumbent supports the application of community-based protection standards, operational procedures and practices in community-based protection delivery at the field level. To fulfil this role, the Senior Community-Based Protection Assistant is required to spend a substantial percentage of the workday outside the office, building and maintaining networks within communities of persons of concern (PoC). The development and maintenance of constructive relationships with PoC that measurably impact and enhance protection planning, programming and results, form the core of the work of the incumbent. S/he also supports the designing of a community-based protection strategy by ensuring that it is based on consultation with PoC.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

- Assist functional units, the Multi-Functional Team (MFT) and senior management to integrate participatory and community-based approaches in the overall protection strategy.
- Through relationships with PoC and network of partners, stay abreast of political, social, economic and cultural developments that have an impact on the protection environment and provide advice to the protection team. Understand the perspectives, capacities, needs and resources of the PoC and advise the protection team accordingly, highlighting the specific protection needs of women and men, children, youth and older persons, persons with disabilities, marginalized groups.
- Assist in initiatives with host communities to involve national civil society groups in the protection of PoC.
- Support implementing and operational partners as well as displaced and local communities to develop community-owned activities to address, where applicable, the social, educational, psycho-social, cultural, health, organisational and livelihood concerns as well as child protection and prevention and response to GBV.
- Assist in the analysis that identifies the capacities of communities of concern and risks they face.
- Support participatory assessments by multifunctional teams and ongoing consultation with PoC.
- Support efforts to build the office capacity for community-based protection.
- Support communities in establishing representation and coordination structures.
- Ensure community understanding of UNHCR's commitment to deliver on accountability and quality assurance in its response.
- Collect data for monitoring of programmes and budgets from an AGD perspective.
- Draft and type routine correspondence, documents and reports and maintain up-to-date filing systems.
- Act as an interpreter in exchange of routine information, contribute to related liaison activities and respond directly to routine queries.
- Assist in the enforcement of participatory AGD sensitive analysis as an essential basis for all of UNHCR's work.
- Initiate AGD sensitive interventions at the appropriate level on community-based protection issues and to respond to protection concerns and incidents within the office and with persons and communities of concern based on agreed parameters.
- Identify and recommend which individuals or groups to prioritize for counselling and field visits based on agreed criteria.
- Enforce compliance of implementing partners with global protection policies and standards of professional integrity in the delivery of protection services.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For G5- 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education
Not applicable.

Certificates and/or Licenses
Development, Human Rights, International Law
Social Work, Social Science, Political Science,
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Not specified.

UNHCR learning programmes (PLP). Knowledge of MSRP.

Functional Skills
UN-UN/UNHCR Administrative Rules, Regulations and Procedures
*IT-Computer Literacy
IT-Enterprise Resource Planning (ERP)
PR-Community-based Protection - Principles and methodologies
CL-Multi-stakeholder Communications with Partners, Government & Community
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Required Languages





Desired Languages



Additional Qualifications


CL-Multi-stakeholder Communications with Partners, Government & Community, IT-Computer Literacy, IT-Enterprise Resource Planning (ERP), PR-Community-based Protection - Principles and methodologies, UN-UN/UNHCR Administrative Rules, Regulations and Procedures



Community Development/Social Work - Other, Development Studies - Other, Human Rights - Other, International Law - Other, Political Science - Other, Social Sciences - Other

Work Experience

Other information

This position doesn't require a functional clearance


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