Reports to (role)
What we do
The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.
The Centre of Competence on Humanitarian Negotiation (CCHN) is a joint initiative of the International Committee of the Red Cross (ICRC), Médecins sans Frontières (MSF) Switzerland, the United Nations High Commissioner for Refugees (UNHCR) and the World Food Programme (WFP).
Our aim is to facilitate the capture, analysis, and sharing of experiences and practices around humanitarian negotiation and to provide a space for dialogue across humanitarian organisations. At the core of our activities is the CCHN community of practice, a global community of humanitarian negotiators working at the frontlines of humanitarian action.
The CCHN is administratively hosted by the ICRC and is based in Geneva, Switzerland.
Purpose
We are offering 4 associate positions with different regions and transversal themes
The Operations associate supports the CCHN engagement with humanitarian professionals in a specific region (either Africa, Europe, MENA&Asia and Latin America) and around transversal workstreams. The main purpose of this position is to provide administrative and operational support for the successful implementation of online and onsite peer activities, build the capacity of members of the CCHN community in using digital exchange platforms, act as a tech host for regional and global online workshop events, as well as to assist in the deployment and management of CCHN digital platforms among frontline negotiators for the relevant activities. The associate carries out desk and literature research, supports online interviews for listening tours and drafts analytical reports.
Main duties and responsibilities
While being part of a global digital support team, the Operations Associate reports directly to the Operations Manager in charge of a region will support another colleague in charge of a transversal file like Curriculum, Health care, Protection, Pressure Management, etc. The main responsibilities of the position include:
- Tech-hosting and event management
Contributing to design and production of online activities; acting as the technical host and assisting in the organization of online & onsite events on various logistics and admin requirements; translating documents;
- Community engagement and management
Engaging and maintaining contacts with the CCHN community members; supporting the Operations manager in the selection of participants plus managing them, before, during and after the event; actively engaging with them; doing the follow-up through our HubSpot CRM;
- Support to operational research in coordination with the Operation Manager
Identifying relevant content for the community members; carrying out literature reviews for ops research; organizing interviews; coordinating community events; draft analytical reports and background papers.
Certifications / Education required
- University degree in political sciences, international relations or equivalent;
- Excellent command of English and French; Spanish and Arabic are an added advantage;
Professional Experience required
- Experience in project and information flow management;
- Knowledge of standard office administrative practices and procedures;
- Experience in planning, organization, and data-management software.
- Confirmed experience in the use and design of interactive digital platforms and events.
Desired profile and skills
- Excellent communication and organizational skills.
- Good writing and editing skills.
- Proficient in computer skills and online interactive platform (CMS, Zoom, Teams, Microsoft Office, SharePoint, etc.).
- Attention to detail and proven resilience on potential constraints on digital access in some regions and contexts.
- Strong capacity to adapt to new demands and changing environments.
- Strong customer service attitude.
- Sensitivity to political and cultural dimensions of frontline negotiation activities.
- Ability to work in an autonomous manner in a professional team under tight deadlines.
- Capacity to coordinate multiple tasks simultaneously.
Our Values
At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
Additional information
- Type of role: Associate
- Working rate: 100%
- Starting date: 15.08.2024
- Location: Geneva, Headquarter
- Length of assignment: 12 months
- Application deadline: 07/07/2024