POSITION SUMMARY:

HIAS Kenya seeks to recruit an IT Specialist who will provide technical support to users in all areas related to Personal Computers (PC), PC-related hardware/software, E-Mail, Mobile voice/data devices, and Network and Internet services for its offices in the country. User support will include but is not limited to all device-related peripherals; software; enterprise-class applications; audio-visual components, video conferencing, and basic account administration. They will provide end-user assistance in person at their location, via telephone, or using an electronic medium such as email, chat, or remote support tools. They will equally support, manage, and administer the local area network (LAN), wide area network (WAN), and respective equipment (servers, routers, wireless, etc.), including all manners of maintenance for both hardware and software (TCP-IP, DNS, Operating System, etc.).

ESSENTIAL FUNCTIONS:

  • Provides technical support to users for IT-related hardware and software.
  • Provide IT support, training, and orientation for staff and new technology users.
  • Supports and administers the local area network (LAN), Internet services, and respective equipment (servers, routers, wireless, etc.), including all maintenance of its associated hardware and software.
  • Ensures the daily optimal performance of all IT equipment/ systems.
  • Installing, configuring, and deploying appropriate software and functions according to specification and knowledge in O365, Microsoft Azure, and Active Directory
  • Ability to develop, implement, and monitor IT project budget accordingly.
  • Procure, install, troubleshoot, and repair hardware and software according to the standards set by HIAS’ Information Technology Department and HIAS Global security standards.
  • Maintain an up-to-date and tagged inventory of IT assets, equipment, and software and provide necessary information to management to support budgetary decisions.
  • Maintains, repairs, or replaces computing device-related peripherals.
  • Diagnoses and corrects problems with PC hardware and software and with mobile voice/data units.
  • Coordinates IT equipment maintenance vendor support where necessary.
  • Keeps individuals informed as to the status of their request for IT assistance.
  • Set up equipment and accounts for employee use, ensuring installation of appropriate software. At the same time, ensuring that all equipment is returned and accounts terminated when employees leave.
  • Confers with management, HQ/Regional IT colleagues, and employees to establish requirements for new systems or enhancements to processes.
  • Provides technical guidance and advice to country office management on IT-related components and IT security.
  • Instructs and provides training to employees in the proper use of IT-related software and hardware.
  • Maintains close coordination with Regional HQ IT colleagues to implement global IT projects.
  • Other duties as assigned

QUALIFICATIONS & REQUIREMENTS:

  • Bachelor’s degree in computer science, Information Technology, or related field.
  • Previous work experience of 4 years in a technology support environment.
  • Previous experience in NGOs is highly desired.
  • Ability to travel to other office locations in the country, as needed.
  • Experience in Microsoft 365 platform & Microsoft Azure
  • Understanding with ability to use Collaboration tools and Networking kits
  • Strong self-starter with demonstrable ability to adapt to changing priorities and emergency priorities that may arise.
  • Ability to work successfully within deadline requirements.
  • Knowledge in AAP
  • Knowledge in PSEA

HIRING PROCESS:

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening or ESR.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

VISION:

HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES:

Welcome • Acogimiento • Hospitalité • (Hachnasat Orchim)

We Welcome the Stranger

Justice • Justicia • Justice • (Tzedek)

We Pursue Justice

Empathy • Empatía • Empathie • (Chesed)

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • (Chevruta)

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • (Ometz)

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • (Ruach)

We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY:

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

SAFEGUARDING:

HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Note: Applications will be reviewed on a rolling basis.

Important: Only shortlisted candidates will be contacted.

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.