EUAA Interim Quality Assurance and Training Officers - Asylum

Konnekt forms part of a consortium handling temporary employment for The European Union Agency for Asylum (EUAA) in Greece. The consortium is formed by EMCS , LMW , & Konnekt . By applying for this role, you consent to share your information with the consortium partners. 

Quality Assurance Officer

Location: Athens

Category Salary ΙV: Gross monthly - 2.894,57 Euros

The Quality Assurance Officer works under the supervision of EUAA in performing some or all of the following tasks:

• Perform in depth analysis of statistical data, indicators, results and reports regarding identified focused areas of EUAA operations, mainly in the area of asylum; 
• Review on a regular basis anonymised case files from identified focused areas of EUAA operations;
• Perform quality review of files according to pre-identified criteria; 
• Perform shadowing of asylum interviews and/or opinion drafting, according to pre-identified criteria;
• Keep updated on and maintain excellent understanding of all instructions from SOPs, quality feedback and other provided guidance;
• Support in the implementation of SOPs, quality feedback and guidance and ensure their proper implementation;
• If requested, support on coaching exercises general or thematic ones;
• Support the organisation and facilitation of thematic workshops in support to Operations; 
• Contribute to the development of operational tools and good practices to Operations;  
• Support EUAA operations by giving technical advice, quality reviews, coaching, assessments, etc. as required, in areas related to asylum and vulnerability;
• Organize and participate in workshops and meetings; 
• Participate in trainings
• Perform any other tasks in the interest of the service, relevant for the specific profile.

Requirements for Quality Assurance Officer

• University degree in the field of law, political, humanitarian, social studies;
• Post-graduate degree will be considered as an asset;
• Previous experience of at least 3 years in the field of refugee status determination (Caseworker, Team Leader, Quality Officer Asylum, Lawyers/ Support for conducting interviews for Asylum seekers);
• Demonstrated previous experience in relevant tasks will be considered an advantage; 
• Fluency in Greek (C2) and English of C1-C2 (oral and written);  
• Computer literacy, including MS Office applications (Word, Excel), use of internet and web-based applications; 
• Very good knowledge of asylum procedures; 
• Excellent analytical, organisational and prioritisation skills; 
• Ability to work under pressure;
• Available to participate in missions in the interest of the Service 

Training Support Officer – Asylum

Location: Athens

Category Salary ΙV: Gross monthly - 2.894,57 Euros

The Training Support Officer - Asylum works under the supervision of EUAA in performing some or all of the following tasks: 

• Work as a member of a team of trainers who organise and deliver training activities under the supervision of the EUAA Training and Professional Development Center, in particular trainings on European Asylum Curriculum modules, tailor-made training sessions and on the job coaching sessions for various target groups, including newly hired and experienced personnel;  
• Provide one-to-one coaching to EUAA caseworkers deployed in different locations;  
• Analyse the evaluations of training sessions and propose necessary adjustments; 
• Contribute to training needs analysis on the ground, in close consultation with the relevant persons in the operation and EUAA Training Planning and Programming Sector; 
• Participate in quality assurance procedures of the Greek operations (e.g. quality feedback exercise, etc); 
• Support the design tailor-made trainings, based on the needs analysis conducted on the ground; 
• Acquire knowledge and skills in didactics and be trained in other EUAA training modules; 
• Provide regular analytical and statistical reports of provided services and challenges (e.g. reporting on trainers’ activities; separate reporting on coaching or ad-hoc trainings, including recommendations); 
• Perform any other tasks in the interest of the service, relevant for the specific profile. 

Requirements for Training Support Officer – Asylum

• University degree in the field of law, political, humanitarian, social studies;
• Post-graduate degree will be considered as an asset;
• Previous experience of at least 3 years in the field of refugee status determination (Caseworker, Team Leader, Quality Officer Asylum, Lawyers/ Support for conducting interviews for Asylum seekers);
• Completed training on the EUAA core modules (Inclusion, Interview Techniques, Evidence Assessment) - dates must be explicitly mentioned in the CV;
• Additional EUAA or other trainings in specific aspects of the asylum procedure e.g. Exclusion, Dublin procedure, COI etc. will be an advantage - dates must be explicitly mentioned in the CV; 
• Previous experience and/or complete training in didactics will be an advantage; 
• Demonstrated previous experience in relevant tasks will be considered an advantage; 
• Fluency in Greek (C2) and English of C1 or C2 (oral and written);  
• Computer literacy, including MS Office applications (Word, Excel), use of internet and web-based applications; 
• Very good knowledge of asylum procedures; 
• Excellent analytical, organisational and prioritisation skills; 
• Ability to work under pressure;
• Available to participate in missions in the interest of the Service. 

Job Reference: ZV497