Job Description

Responsibilities

  • Provide client service excellence to applicants at all times, in full compliance with the Immigration, Refugees Citizenship Canada (IRCC) Statement of Work (SOW) and the IRCC Service Standards.
  • Assist in the provision of client information: distribution of application forms, information sheets and checklists regarding visa requirements; assist in call center (Telephone, emails , chats ) providing timely and accurate information to clients.
  • Providing assistance to clients with Value Added Services. Informing clients of any changes to visa requirements or submission procedures.
  • Ensure the delivery of applications and passports from the VAC Visa office and vice versa for the passports.
  • Maintain a professional appearance and migrant friendly demeanor at all times.
  • Maintain positive working relationships with IOM’s Lead VAC Partner, VFS Global and IRCC staff locally.
  • Immediately inform management of any problems or issues related to her/his daily work and regularly make suggestions on how to improve efficiency and client service.
  • Comply with the IOM Policy for a Respectful Working Environment”, “IOM Confidentiality Agreement”, “IOM Data Protection Manual”, IOM Standards of Conduct”, Policy and Procedures for Preventing and Responding to Sexual Exploitation and Abuse (PSEA) and the “IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct”.
  • Such other duties as may be assigned by team leader, the Chief of Mission, sub-regional coordinator, regional manager, FMS/IBM Unit at HQ.

Qualifications

Education and Experience:
 
Currently enrolled in the final academic year of a first university degree program or enrolled in a second university degree or recently graduated from an accredited academic institution preferably in in English/French languages or Computer sciences. 

Languages:

 Fluency in French and Arabic. Good knowledge of English.

Required Skills

Job info

Contract Type: Internship (2-6 months)
Initial Contract Duration: 6 months
Vacancy Type: Internship
Recruiting Type: Intern
Grade: UG
Alternative Required Language 1: English
Alternative Required Language2: English
Alternative Required Language3: French
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Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.