Senior MEAL Officer (Accountability & Learning) Re announced

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Duties and Responsibilities:

• Support MEAL field teams to collect data and capture the lessons learned and best practices of the project.
• Manage data verification and conduct analysis to ensure that learning is a central element of the project.
• Document best practices/lessons learned and share findings on monthly basis to maximize project impact and on quarterly basis needs to conduct a session.
• Ensure that beneficiary complaints/returns are properly captured, analysed, addressed, and processed in a timely manner.
• Follow up on major cases that the IRC receives through the CRA channels and monitor visits with program leads and Sr. management.
• Ensured the effective functionality of the beneficiaries’ complaint response mechanism and that beneficiary complaints/feedback to capture adequately, analyse, address, and respond to in a timely manner and utilized by the program and coordination teams.
• Develop monthly, quarterly, and annual CRA factsheets/reports and share with the program and Sr. management.
• Oversee proper management of the CRA central database.
• Work to ensure that IRC staff, partners and contractors understand the procedures and CRA channels.
• Follow up with field MEAL teams to ensure that all field offices are adequately equipped with accountability IEC materials.
• Update the MEAL plan and tracker timely and provide feedback to MEAL and program staff on the status and quality of implementation.
• Conduct regular data verification exercises to ensure reporting and collection of quality data.
• Verify entered data for completeness, correctness, and consistency and follow up on any data quality issues.
• Regularly monitor sector-specific trackers and coordinate with MEAL and program focal points to ensure that all the trackers are updated on time.
• Provide MEAL inputs for reports written during project implementation.
• Closely work with program staff to ensure they follow the correct procedures and criteria during beneficiary registration.
• Support the development of protocols for baseline, midterm and end-lines surveys, research, and evaluations of projects.
• Organize orientation for field program staff, volunteers and partners on the monitoring, evaluation, accountability and learning.
• Assist staff under supervision in completing performance management activities including performance planning, monitoring, and annual performance appraisals.
• Perform other duties assigned by the supervisor.

Requirements:

• A bachelor’s degree in statistics, business, social sciences, or other relevant field
• At least 3-4 years of experience in MEAL, including a minimum of 2 years specifically focused on accountability and learning.
• Experience working with international agencies or organizations.
• Familiarity with research methodologies, tools, and analysis for qualitative and quantitative studies
• Experience in community development principles/practices, inc. participatory planning, monitoring and evaluation.
• Good interpersonal and communication skills.
• Fluency in oral and written English must
• Fluency in Dari and Pashto is must
• Proficiency in Excel and STATA, or other statistical analysis software.
• Experience programming forms in COMM Care, Kobo, or other mobile data collection platforms.
• Knowledge or GIS an added advantage

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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