Communications Officer/ Ingazi

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programmes, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favouritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health including nutrition, early childhood development, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfil their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations

Generation Unlimited (GenU), launched by the UN Secretary-General in 2018 and led by UNICEF, is a global partnership uniting leaders and youth to create solutions that empower the world’s 1.8 billion young people. GenU aims to have all young people aged 10-24 in school, training, or employment by 2030. In Rwanda, the multi-sector GenU partnership will help meet the need for (i) Education and training, helping young people build skills for productive lives (ii) Employment, increasing quality work opportunities for young people (iii) Entrepreneurship as a mindset; and (iv) Equity and engagement, promoting equitable access to opportunities, equipping young people as problem-solvers and engaged members of society, and addressing mental health concerns. Through partnerships with Rwanda's Ministry of Youth and Arts, Ministry of Public Service and Labor, and UNICEF, the initiative launched the Ingazi platform, a free digital resource that offers job-relevant learning materials and career connections to support Rwanda’s vision for a knowledge-based economy. The UNV, Communication Officer, will be assigned to the Ministry of Youth and Arts to support Ingazi communication related tasks.

Under the supervision of Chief Education at UNICEF and guidance from the Director General for Youth Employment at MOYA, the Communications Officer will work closely with the Ingazi (Passport to Earning Rwanda) Communication taskforce led by MOYA, to support/undertake the following major tasks:
● Draft of key documents including concept notes, progress reports and briefing notes, as inputs to local and global reports, funding and partnership proposals and other stakeholder communication materials.
● Support management of vendors, including supporting the development of Ingazi communications materials, payment tracking, filing of contractual documents and ad-hoc communications.
● Draft updates to regularly inform partners and other stakeholders of progress and milestones.
● Create media content to be posted through various channels, including X, Facebook, Instagram, LinkedIn and others as advised by communication team.
● Post/publish approved social media content and monitor and update social media pages including scheduling and re-publishing posts to keep momentum, responding to queries shared on the timelines and via direct message, and escalating critical feedback to the technical team for timely attention and action.
● Monitor and summarize key highlights from social media feeds (positive and negative) for monthly progress reports.
● Monitor and respond to queries channelled through Ingazi social media, email and platform channels, and escalating complaints or operational feedback to the relevant teams for timely action, within a 48-hour turnaround time.
● Collect and consolidate feedback on the platform from users, including suggestions and identify trends in the sector to inform the continued enhancement of the Ingazi platform.
● Draft content to be published on the Ingazi website to inform implementing partners and other stakeholders of implementation progress, including quarterly newsletters, project milestone highlights, articles, content summary for social media content, scripts for influencer campaigns, press releases and briefing notes or presentations for project representatives attending different fora.
● Support documentation of positive Human-Interest Stories in collaboration with the Communications Taskforce, initiate social listening surveys and incorporate feedback into the monthly reports.
● Lead engagement with INGAZI Ambassadors by coordinating outreach, collecting performance data, human stories, and reports to track program impact.
● Collate/consolidate Ambassadors’ insights into stakeholder reports and organize virtual learning/information sharing sessions with district coordinators ensuring the program’s reach and effectiveness are clearly communicated and continuously improved
● Provide administrative support including event coordination, travel planning and logistic coordination, invitations and participation tracking, documentation, catering arrangements, coverage arrangements, etc.
● Draft monthly status reports including platform performance analytics, social media reach and engagement analytics, career hub milestones and lessons learned, etc. to update key stakeholders on progress, in collaboration with the IT officer.
● Any other coordination support required to ensure seamless implementation of the Ingazi (Passport to Earning) interventions and other GenU activities in Rwanda.

Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities:

● Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day);
● Be acquainted with and build on traditional and/or local forms of volunteerism in the host country;
● Provide annual and end of assignment self- reports on UN Volunteer actions, results and opportunities.
● Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.;
● Assist with the UNV Buddy Programme for newly arrived UN Volunteers.
● Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.