Artificial Intelligence Community Manager

For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence and exploitation. UNICEF believes that all children have a right to survive, thrive and fulfil their potential – to the benefit of a better world. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfil their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling. UNICEF is a place where careersare built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture. coupled with an attractive compensation and benefits package.

UNICEF is scaling the responsible use of Artificial Intelligence (AI) to improve programme delivery, enhance operational efficiency, and support innovation across regions. To achieve this, UNICEF requires an AI Community Manager to establish, nurture, and sustain an engaged network of AI experts, practitioners, and champions across headquarters, regions, and country offices. The consultant will serve as the connector between technical teams, field offices, and global working group, fostering collaboration, knowledge sharing, and storytelling to amplify UNICEF’s AI initiatives

The Global AI Hub aims to hire a community manager who can improve the distribution of AI-related guidance. The AI Community Manager will work under the guidance of the Chief of AI and in close collaboration with the AI Hub, ICTD, TeamOne and regional/country AI focal points. The specialist will be responsible for the following workstreams:

1. Community engagement and Network Activation
- Identify, map, and engage AI experts and practitioners across UNICEF’s HQ, regional, and country offices.
-Define and formalize the roles of AI focal points and champions, ensuring their integration with Team One and relevant stakeholders.
-Curate and publish engaging content (spotlight posts, newsletters, discussion prompts, short videos) to spark dialogue across community channels (Viva Engage, Teams, SharePoint).
-Track key engagement metrics and help grow our community in a sustainable, authentic way.
-Act as the first point of contact for inquiries related to AI tools, technologies, and practices within the community.

2. Knowledge management governance for AI
-Develop onboarding materials, guidelines, and community protocols to sustain engagement and participation.
-Establish processes for continuous maintenance and governance of the AI Knowledge Hub and associated knowledge management resources, in collaboration with the AI working group and AI champions teams across offices.
-Develop a cohesive narrative for how the tools support different aspects of productivity and programming. Solicit and incorporate feedback from regional and country offices.

3. Event Management
-Facilitate peer-to-peer exchanges that connect AI experts with programme teams in need of technical support or practical guidance.
-Plan and host online and offline events, including webinars, Q&A sessions, and other community gatherings to encourage participation and knowledge sharing.
-Co-design and organize regular events, webinars, and capacity-building sessions in collaboration with the Frontier Data & Networks (FDN) team to strengthen community capacity.

4. Community Focal Point
-Work alongside ethe comms team to capture, document, and share success stories, case studies, and lessons learned from country and regional offices to showcase AI’s practical value.
-Produce knowledge briefs, articles, or blog-style stories that amplify impact and inspire adoption.
-Ensure stories from the field are featured in UNICEF’s AI knowledge Hub and other global (internal &external) communication channels.
-Offer periodic updates to senior management on community progress, challenges, and opportunities for scaling