VN 045/2025 - HR Associate (SLU)

Job Description

Within the Integrated Talent Management Division (ITMD), under the Department of Human Resources (DHR), the Staff Learning Unit (SLU) is responsible for the development, implementation and management of programmes and initiatives established in line with the learning and professional development needs of IOM staff members.

Under the overall supervision of the Head of SLU and direct functional supervision of the National HR Officer in Manila, the successful candidate will be responsible and accountable for the administration of IOM’s learning management systems, as well as the responsibilities stated below.

Responsibilities

1. Learning Management Systems (LMS) administration –
   1. Provide end-to-end technical support for IOM’s learning management systems (LMS), including course publishing, system testing, report generation, and related tasks.
   2. Provide support on the promotion and capacity building of peers and relevant stakeholders to use its functionalities independently in a decentralized structure by conducting live demo sessions, creating video tutorials and/or developing user guides. In addition, actively promote the courses available in the LMS to enhance staff engagement and participation in learning opportunities.
   3. Contribute to the regular update of Frequently Asked Questions (FAQ) and Standard Operating Procedures (SOPs), and promptly respond to LMS-related queries from IOM personnel to ensure clarity and effective use of the system.
2. Study Leave administration
   1. Process study leave requests by reviewing submissions for completeness and compliance with established guidelines. 
   2. Maintain and update the study leave tracker to ensure accurate and up-to-date records of all transactions. 
   3. Provide regular reports and status updates on study leave requests to the supervisor and Head of SDL, ensuring transparency and timely communication of approvals, denials and outstanding cases.
   4. Contribute to the regular update of study leave-related FAQs to ensure staff have access to current information; and promptly respond to related queries from IOM personnel to facilitate understanding and compliance with policies.
3. Support to SDL initiatives
   1. Provide support in the administration and promotion of learning initiatives and learning management systems in IOM
   2. Provide support in the implementation of SLU's programmes and initiatives in line with the learning needs of the Organization.
   3. Coordinate closely with the Manila Administrative Centre (MAC) and other IOM Office/Department as SDL’s focal point to inquire about the learning initiatives being organized locally and explore where SDL's services can help close gaps or make suggestions.
4. Perform other duties that may be assigned. 

Qualifications

EDUCATION

• University degree in Information and Communications Technology, Information Management, Human Resources, Business Administration or a related field from an accredited academic institution, with three (3) years of relevant professional experience, or
• Completed High School degree from an accredited academic institution, with five (5) years of relevant professional experience;
• Certification on Oracle, LMS, statistics, monitoring and evaluation, or data management/data visualization is an advantage.
• Other diploma or training certification, an advantage.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

EXPERIENCE

• At least 2 years experience in LMS administration, including reporting experience.
• At least 1 year of experience in using a ticketing system;
• Relevant work experience in the implementation of training programmes;
• Familiarity with the UN system and working experience in an international organization;
• Experience in HR, learning and development, and/or career support; 
• Experience in training facilitation, both face-to-face and virtual;
• Experience in project management, monitoring and reporting;

SKILLS

• Demonstrated skills in the administration of a learning management system and providing client support;
• High proficiency in the use of the MS Office suite, specifically Teams, Forms, SharePoint, Word and Excel (pivot, charts, slicers, conditional formatting and formulas);
• Ability to work independently with limited supervision, think out of the box solutions, and manage multiple projects simultaneously.
• Ability to build strong working relationships with partners and internal clients globally.
• Possess high level of flexibility and adaptability to change.
• Intercultural awareness skills

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators (Level 1)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
3. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
4. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
5. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

Job info