What we are looking for

The successful candidate will have senior management experience with a a background and or knowledge of support functions (Finance, Logistics, HR, ICT) within humanitarian sector. A Strategic thinker with experience leading and managing multi-functional teams successfully. Highly diplomatic, collaborative with ability to work with other departments and key stakeholders effectively. Expertise in resource and cost management. Communicates clearly and has experience working in a complex conflict/emergency context.

What you will do

The purpose of the Area Support Manager (ASM) position is to provide sufficient support to relevant supports functions at the area level and field-offices. He/she will be leading support units, ensuring compliance with NRC and donor guidelines. The ASM will lead all support-related matters in NRC West Bank Office and provide high quality and efficient support for programme implementation.

Key responsibilities

•  Ensure adequate and fit-for-purpose support strategy rooted in national staff capacity development - strategic development of Area level structures, human resource capacity and allocation and providing input on operational support to the Area Plan of Action, coordinating and aligning operational support with programme plans at Area level.
• Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements, perform regular spot-checks on supporting documentation to identify areas of improvement in regards of quality of documentation.
• Providing leadership of the Support Department and ensure all work as one team, whilst ensuring collaboration with the programme units and Line management of support staff including Finance, HR & Admin, Logistics and ICT.
• Responsible for Area Support Budget, area level budgets, including support costs. Ensure coverage of Master Budget at all time and ensure that efficient, sustainable and flexible HR structures are in place.
• Responsible for ensuring that HR, finance, logistics and administration systems provide relevant and adequate support to the area office’s programmes throughout the whole project cycle
• Implementation and development of new country and area specific technical SOPs, guidelines and tools in Area (HR, Logistic/ICT and Finance).
• Provide support to the Area Office Emergency response programme ensuring that support functions are working well to ensure the success of the response.
• Provide trainings and technical support to the support functions in Area office and Field offices on finance, logistics and HR procedures.
• Member of the Area Management Team (AMT)

What you will bring

• Minimum Bachelor’s Degree, in management & administration or other relevant field.
• Minimum 5 years’ experience in a senior management position in a humanitarian/ recovery context with strong experience and solid knowledge of support functions (Finance, Logistics, Human Resources, Administration etc.) within the humanitarian sector.
• Solid knowledge of HR, finance and logistics routines in a humanitarian context, with expertise in allocation of resources and costs.
• Experience in implementation of humanitarian projects/programmes in complex and volatile contexts as well as experience responding to emergency interventions and scale up of operations
• Experience in building the capacity and management of multifunctional teams.
• Understanding and knowledge of donor requirements and compliance rules.
• Knowledge of the Palestine or regional context.
• Excellent communication skills.
• Ability to process large amounts of data.
• Fluency in English, both written and verbal is required. Fluency in Arabic is an asset

Please download the detailed job description to learn more about the position. 

What we offer:

• Duty station: West Bank, Palestine.
• Contract: 12 months (Fixed-term contract renewal based on performance, funds availability and need for the position).
• Travel: 30% within West Bank areas of operation.
• Salary/benefits: Grade 8 on NRC’s salary scale, with accompanying terms and conditions
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

• All qualified candidates are welcome to apply.
• Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace.
• When creating your profile, include your full name as given on your national identification card. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• Hostile Environment Awareness Training (HEAT) and First Aid and Trauma training is highly preferable.
• We receive many applications for each vacant position and so only shortlisted candidates will be contacted. 
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• The following is a list of nationalities that will face difficulties and will most likely not be granted a Work visa for West Bank Palestine.
• If you have any questions about this role, please email mero.recruitment@nrc.no with the job title as the subject line.

Why NRC?

• The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.
• NRC currently has over 3,000 staff across the Middle East dedicated to assisting people affected by conflict in Jordan, Syria, Lebanon, Iraq, Libya and Palestine. Its humanitarian interventions are based upon its programming expertise in the Core Competencies of Shelter, Education, WASH, Livelihoods and Food Security, and Information Counselling and Legal Assistance (ICLA) to vulnerable displaced people that were forced to flee.   

 Watch this short video to see NRC in action.

• We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:
• do demanding and professional work, often in challenging contexts.
• join a work culture that empowers every employee to share ideas and take responsibility.
• be part of a welcoming and supportive community committed to human dignity.

Learn more about NRC's operations in Palestine here.