Programme Analyst - Digitalization & ICT (Open to all applicants) (Nationals only)

Background

UNDP works in partnership with the Mozambique national, provincial and municipal governments, UN agencies, civil society, cooperation agencies, the private sector, foundations, academia and the media to deliver the mentioned goals and objectives. These UNDP partners bring together essential complementarity knowledge, human and financial resources that jointly create the levers to deliver a systemic transformation. Working with CSOs has a strategic impact on empowering representatives of society to act as guardians of public goods, including holding government account and ensuring the proper representation of civilians and the upholding of their rights, in particular those of the most vulnerable and excluded. 

In this context, this job description is a direct response to UNDP’s improved business model in Mozambique. It envisions an office structure adapted to the current and future needs of the country, underpinning its advisory and programmatic offer while at the same time delivering solid implementation support. It also promotes a more collaborative approach to working across the office and with external partners.

UNDP’s new organizational structure in Mozambique endeavors to strengthen UNDP´s role as a learning organization to deliver on Agenda 2030. It is designed to provide the foundation for the whole public policy life cycle with a special emphasis at sub-national level that, as an engagement strategy, is expected to allow new areas of joint work and resource mobilization.

UNDP is ideally placed in Mozambique to offer support to embark on a profound digital transformation in both its programmes and internal systems.  In this context, and with the Sustainable Development Goals serving as guide, we are looking beyond the immediate horizon to continue offering cutting-edge development support capitalizing in the investment on the Accelerated Labs in UNDP Mozambique to ensure the coherence and concordance of program work with the solutions derived from the Digital Strategy.

Position Purpose

Under the supervision of the DRR and overall guidance of the RR, the Programme Analyst – Digitalization and ICT will lead the continual digital transformation of the CO’s knowledge and data products and platforms and programmes to expand the reach and impact.

In close collaboration with the programme Head of Units and the Accelerated Lab Teams, the incumbent would also drive action to leverage the fast-changing digital data, visualizations, and technology landscape by scanning the emerging trends and opportunities, building capacity, methods, and partnerships to evolve the ability to meet the demands of the future. The incumbent will help lead the evolution of the CO’s online and digital ecosystem, and online data governance and management in alignment with UNDP's Digital and data strategies, and goal of becoming a digitally- and data-enabled organization.

The incumbent works in close collaboration with ICT and Digitalization focal points in the Regional Hub, UNDP HQ, staff from other UN Agencies and national partners from the Government, civil society, and donors through multilateral and/or bilateral arrangements.

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.

Incumbent is expected to display managerial innovation, initiative, and a strong client orientation that encourages and rewards excellence in programme delivery and implementation. S/he might be required to undertake emerging tasks and additional duties as requested by senior management.

Duties and Responsibilities

1.)  Provide substantive support to UNDP Mozambique’s knowledge and data management and oversee publishing of knowledge products.

• Expand the capacity and lead the development of innovative and compelling data visualizations;
• Provide technical support to major online, digital, and data projects to expand the global reach, engagement and impact of CO’s knowledge products and human development data and foster innovative solutions to accelerate achievement of goals; 
• Contribute to the development of methods and digital analytics reports on the usage and impact and support evidence-based advancements;
• Perform post-project analyses, develop lessons learned and updated best practices;
• Contribute to the outreach and dissemination guidance to the CO;
• Build and structure relationships with other leading knowledge and data agencies and platforms to enable broader dissemination of knowledge products, and exchange knowledge on state-of-the-art approaches; advocate for and facilitate knowledge transfer and advance systems and methods for gathering, managing, and sharing knowledge;
• Contribute to the development and implementation of CO’s online and digital guidelines, regulations, and policies based on industry standards and best practices;
• Support the development of plans and guidance related to online data management, dissemination, and governance; 
• Support the development and oversight of the implementation of CO’s online data privacy and cyber security guidelines;
• Represent CO, when delegated by management, at UNCT -wide digital change, data strategy and implementation activities, including the data governance group.

2.)  Provide substantive support for CO online and digital ecosystem.

• Contribute to the development of plans, policies, procedures and annual budget requirements for digital strategy implementation;
• Prepare procurement plans, lead technical evaluation panels, oversee contracts management, and ensure cost-efficient use of resources;
• Provide support to conceptualize, develop and oversee the implementation of CO’s online and digital strategy;
• Support the establishment of priorities, guide the continual digital transformation initiatives, in synergy with the UNDP-wide digital strategy;
• Perform systems analysis, plan, allocate and identify potential resources, and leverage technologies in the evolution of the digital ecosystem;
• Develop and support effective relationships with digital industry leaders, contributing to the development and acceleration of technology-enabled solutions.

3.)  Ensures the leverage of frontier data, technologies and ICT solutions for programme development activities.

• Under guidance of the DRR (Programme) and in close collaboration with the programme teams, scan the emerging trends and applications and drive action to enhance human development measurements and research methods with frontier data and technologies;
• Engage with relevant partners, experts and networks to enable the space, propose new ideas and contribute to innovative and effective solutions and practices;
• Support national partners and stakeholders in their efforts to create more inclusive and resilient digital ecosystems, ensuring they are rights-based and leave no one behind;
• Support in the building of alliances for digital data analytics and machine learning techniques and work with the programme teams to identify, analyze structured and unstructured data and interpret trends or patterns.

4.)  Provide Digital support and advice to Office management.

• Provide digital support and advice to planning and management of the Office; 
• Provide support in the preparation of work plans, assignments and identification of resources;
• Participate to the preparation of the integrated work plan for the office and organizational reporting;
• Provide support in the preparation of the office budget and procurement plan and manage the dedicated budget ensuring efficient and effective use of resources. Trouble-shoot and monitor network problems;
• Prepare cost recovery methodology and calculations in order to provide transparent, timely and precise cost recovery of ICT services to programme partners or other UN sister agencies.   Monitor the preparation of cost recovery bills. 

5.)  Ensure facilitation of knowledge building and knowledge sharing in the CO.

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision; 
• Organize training for the operations/projects staff on ICT issues and digital solutions for development;
• Synthesize lessons learned and best practices directly linked to ICT programme management support;
• Provide sound contributions to knowledge networks and communities of practice.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization

Competencies

Core

• Achieve Results: LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work.
• Think Innovatively: LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking.
• Learn Continuously: LEVEL 2: Go outside comfort zone, learn from others and support their learning.
• Adapt with Agility: LEVEL 2: Adapt processes/approaches to new situations, involve others in change process.
• Act with Determination: LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously.
• Engage and Partner: LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships.
• Enable Diversity and Inclusion: LEVEL 2: Facilitate conversations to bridge differences, considers in decision making.

Cross-Functional & Technical competencies

System Thinking: 

• Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.

Portfolio Management:

• Ability to select, prioritize and control the organization’s programmes and projects, in line with its strategic objectives and capacity; ability to balance the implementation of change initiatives and the maintenance of business-as-usual, while optimizing return on investment.

Working with Evidence and Data:

• Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making.

Digital Awareness and Literacy:

• Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.

IT Customer Support:

• Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.

User Experience and Business   Analyst:

• Capacity to translate efficiently users needs into IT requirements around human-centered design.

Information and Technology Strategy - Portfolio management and governance:

• Knowledge of developing and implementing ICT strategy, portfolio and project management services, governance, and policies. Knowledge of project management principles. PMP or PRINCE2 certification of equivalent desirable.

Required Skills and Experience

Education:

• Advanced university degree (master's degree or equivalent) in Information Systems, Information Management, Computer Science, Software Development or related field is required.  Certifications in CCNP, MSCA, MSCE or MCP are an asset;
• A first-level university degree (bachelor’s degree) in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.

Experience:

• Applicants with Master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience; 
• Applicants with a Bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience at the national or international level that includes development and implementation of ICT strategies; web design and development of web-based office applications; providing technical support for Cloud ERP environments; management and supervision of ICT services and teams; working with hardware and software platforms, and telecommunications facilities; and applying advanced knowledge of database applications, web-based and cloud infrastructure management systems; 
• Experience working with user-centered designs and conducting user research and testing is required;
• Experience working in the development of Digital Solutions to national stakeholders and partners is required;
• Knowledge of ERP systems in the context of development/humanitarian programmes and data extraction tools is required;
• Experience working with multilateral and/or bilateral organizations is highly desirable.

Language Requirements:

• Fluency in the UN language of the duty station (English) is required.
• Fluency in the national language of the duty station (Portuguese) is required for local staff.

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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