Facilities Management Associate (Catering)

IMPORTANT NOTICE\: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

Staff in the General Service category are recruited locally from the Primary Location area, which is where the office is located.

• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
• Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination　　
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality
• FAO staff are subject to the authority of the Director-General, who may assign them to any of the activities or offices of the Organization.

FAO’s commitment to environmental sustainability is integral to our strategic objectives and operations.

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind.

Organizational Setting

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment and a better life, leaving no one behind.
FAO's commitment to environmental sustainability is integral to our strategic objectives and operations.
The Infrastructure Services (CSLI) within the Logistics Services Division (CSL) is responsible for the maintenance of the headquarters premises and for providing services to FAO employees. CSLI assists FAO Decentralized Offices in facilities maintenance, technical projects, infrastructure activities and technically innovative systems to reduce their carbon footprint. CSLI furthermore, coordinates the special safety projects funded by the Government of Italy, which involves upgrading the headquarters buildings to the current safety norms. In addition, it drives the implementation of Corporate Environmental Responsibility Strategy within headquarters and Decentralized Offices.
The post is located in the Corporate Logistics and Operational Support Stream of the Infrastructure Services (CSLI) within the Logistics Services Division (CSL) at FAO headquarters in Rome, Italy.

Main Purpose

The Facilities Management Associate (Catering) leads and coordinates the catering functions of the Organization. He/she ensures the smooth flow of office work and information related to catering by setting priorities and organizing the day-to-day work. The job role requires in-depth knowledge of catering procedures and practices. The incumbent provides procedural guidance to managers and staff in the office or location.

Supervision Received/Exercised

The Facilities Management Associate (Catering) reports to the Facilities Management Officer, manager of the catering contract. Work is performed autonomously, showing a high degree of initiative and independent judgment. Supervision received is focused on facilitating service delivery. The incumbent effectively organizes and may supervises other office support staff and provides relevant guidance and training.

Working Relationships

The incumbent maintains a wide range of contacts with managers, staff and counterparts both within and outside the Organization. Work relations may be on a high organizational level, requiring very good communication skills and experienced handling of issues.

Key Functions/Results

• Provide operational and administrative support for the management of institutional catering contracts, ensuring compliance with FAO policies and contract terms.
• Coordinate procurement-related activities for catering services, including preparation of technical specifications, cost estimates, and tender documents, in collaboration with the Procurement Services.
• Participate in the technical evaluation of bids and assist in drafting selection reports, justifications, and communications with caterers.
• Monitor contract implementation, performance indicators, service levels, draft routine and non-routine correspondence to caterers and internal stakeholders.
• Conduct inspections of food and beverage services to ensure adherence to hygiene, quality, and presentation standards, including compliance with Hazard Analysis and Critical Control Points (HACCP) and relevant regulations.
• Coordinate logistical arrangements for internal events, including liaison with catering providers, internal units, and other technical teams (e.g. electricians, carpenters, cleaners, porters).
• Serve as focal point within CSLI for both clients and CSLI staff in the organization of meetings and events, coordinating catering contractors as well as support service providers (cleaning, porterage, electricians, elevators, etc.) to ensure smooth and timely service delivery.
• Act as focal point for internal requests and feedback on catering services; follow up on complaints and ensure timely resolution.
• Review and verify contractor staffing levels, training plans, and inventory management (excluding food items), ensuring alignment with contractual provisions.
• Maintain updated databases on contracts, costs, events, and supplier performance; provide inputs to regular reporting.
• Support the cost recovery process for catering services related to both FAO and non-FAO events, including invoicing and tracking reimbursements.
• Ensure timely updates of the catering intranet site and user documentation.
• Supports corporate initiatives in accordance with the Corporate Environmental Responsibility Strategy to reduce emissions, increase efficiency and integrate sustainability
• Train and guide support staff and junior colleagues, as required.
• Follow up on the preparation of reports, correspondence, briefing notes and other documents; review documents and make changes to their format or style in accordance with standard practices; conduct research and prepare briefing materials for the supervisor; provide informal translations into another official language.
• Perform other duties as required.

Impact Of Work

The incumbent's work impacts directly on the smooth and efficient operations of the Office. He/she plays a lead role in the coordination and provision of the office support services for the successful achievement of the Division's mandate.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

Education\: Secondary School Education.
Experience\: Five years of relevant experience in management and office support work, including at least two years in organizing and coordinating high-level catering services, contract administration, and event logistics, in a large setting or in an international organization.
Languages\: Working knowledge (proficiency - level C) of English and intermediate knowledge (intermediate proficiency - level B) of another official FAO language (Arabic, Chinese, French, Russian or Spanish).
IT Skills\: Very good knowledge of MS Office applications, Internet and office technology.

Residency\: General Service Staff are recruited locally. To be eligible for this position, candidates must be nationals of the country of the duty station or possess an existing visa/work permit and reside within commuting distance of the duty station at the time of the application. "Commuting distance" means the distance within which staff members can travel daily between their place of work and their residence.

Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical Skills

• Thorough knowledge of corporate computerized financial/travel/human resources systems.
• Thorough knowledge of the organizational structure, administrative procedures and policies and matters of protocol.
• Ability to work independently, manage multiple tasks under pressure, and liaise effectively across organizational units.

Desirable Qualifications and Skills

• Familiarity with FAO procurement rules
• Knowledge of European food legislation and Hazard Analysis and Critical Control Points (HACCP) implementation.
• Experience working with external service providers in a contractual framework
• Working knowledge (proficiency - level C) of Italian.

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FAO staff are expected to adhere to FAO Values of Commitment to FAO,

Respect for All and Integrity and Transparency

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ADDITIONAL INFORMATION

•FAO does not charge a fee at any stage of the recruitment process (application, interview, processing)
•Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http\://www.whed.net/
• The length of the appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to extension of appointments
• Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
•General Service Staff are recruited locally. To be eligible for this position, candidates must be nationals of the country of the duty station or possess an existing visa/work permit, and reside within commuting distance of the duty station at the time of the application."Commuting distance" means the distance within which staff members can travel daily between their place of work and their residence.
•No international benefits will be payable as selected candidates are recruited locally and paid in the local currency of the office location
• For additional information visit the FAO employment website\: http\://www.fao.org/employment/home/en/

REMUNERATION

A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, click on the following link\:
https\://onehr.un.org/salary-survey/#/salary_scale

HOW TO APPLY
• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. Once completed, please apply and submit your application, with language certificates as attachments. Only language proficiency certificates from UN accredited external providers and/or FAO language official examinations (LPE, ILE, LRT) will be accepted as proof of the level of knowledge of languages indicated in the online applications. FAO reserves the right to request candidates to undertake a language test in the future, as appropriate
• Incomplete applications will not be considered

• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the recruitment portal will be considered

• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.

If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance\: https\://fao.service-now.com/csp

FAO IS A NON-SMOKING ENVIRONMENT