UX/UI DESIGNER (MOBILE, WEB)

IMPORTANT NOTICE\: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

FAO seeks gender, geographical and linguistic diversity in its staff and international consultants in order to best serve FAO Members in all regions.

• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
• Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination　　
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality
• FAO staff are subject to the authority of the Director-General, who may assign them to any of the activities or offices of the Organization.

Organizational Setting

FAO Serbia leads the implementation of the “Digital Service Design Hub – Clicking Together with Citizens” three-year Programme, with the United Nations Development Programme (UNDP), and UNICEF and funded by the Joint SDG Fund. This Joint Programme (JP) supports the Government of Serbia in achieving its strategic and UN Sustainable Development Cooperation Framework (UNSDCF) goals by enhancing public services, particularly for vulnerable groups, and fast-tracking progress towards the Sustainable Development Goals (SDGs). The JP focuses on transitioning from an institution-centric to a human-centric approach in public service design, with FAO taking the lead on the human-centred design and digitalization of at least one rural public services.

Based either in Novi Sad or Belgrade, this position is envisioned for an initial 6-month period, with an expected commitment of approximately 10-12 working days per month. Upon satisfactory performance, the contract may be extended as the overall project duration is 2 more years. A break from duty of at least 30 consecutive days is mandatory within any twelve-month period after which the contract is renewable upon satisfactory performance and funds availability. Only candidates holding citizenship and/or a valid residence and work permit in the Republic of Serbia are eligible to apply.

Reporting Lines

The candidate will work under the supervision of the National Programme Officer, the technical supervision of the Product Discovery Specialist, and overall technical oversight of the Lead Technical Officer (Head of Digital Agriculture).

Technical Focus

The candidate will contribute to the implementation of the FAO Strategic Framework linked mainly to Digital Agriculture (BP5)\: “Provision of analytical and technical support for conducting research and assessments, studies, formulating strategies, programmes, and supporting projects for the digitalization of food and agriculture and rural areas”.

The UX/UI Designer will support the Serbian Paying Agency and its IT contractor in designing a vital digital public service that will help hundreds of thousands of farmers apply for subsidies with ease and confidence. The UX/UI Designer will provide the essential human-centred guidance needed to transform the technical expertise of stakeholders into an exceptional user experience. The UX/UI Designer’s responsibilities will blend hands-on usability research with user interface design as they will tackle challenges like simplifying map-based interactions and GIS data flows and designing for a diverse user base. They will be the champion for the user, crafting a seamless solution that removes barriers and makes a tangible, positive impact on the agricultural community in Serbia.

Tasks and responsibilities

Specifically, the responsibilities will include\:

• Contributing to the UX/UI design process for the agricultural subsidies platform, from concept development to launch.
• Supporting the planning and conducting user research (interviews, usability tests, field visits) with Serbian farmers – both women and men from different locations around Serbia - to uncover insights and validate design decisions.
• Translating complex application processes into simple, intuitive, and accessible user flows, wireframes, and mockups.
• Creating high-fidelity prototypes and final UI designs for both desktop and mobile platforms using Figma.
• Collaborating closely with product managers, software engineers, and agricultural experts to ensure design feasibility and human-centricity.
• Developing and maintaining a design system or component library for the project.
• Participating in regular visits to obtain information from project stakeholders, especially the IT contractor based in Novi Sad and the other stakeholders based in Belgrade.
• Any other duty as required for the successfull implementation of the agricultural subsidies platform according to human-centered design process

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• University degree in Graphic Design, Interaction Design, or Web Design, or similar degrees - or a certificate of completion of major a program in Design of User Interfaces.
• At least 5 years of relevant experience in User Experience and User Interface Design for mobile and desktop interfaces and at least 3 years of relevant experience in User Experience Research, including but not limited to in-depth interviews, usability testing, A/B testing, observational research, and co-creation.
• Working knowledge (level C) of English and Serbian.
• National of Serbia or resident of Serbia holding a valid residence permit

FAO Core Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Figma
• Rapid prototyping (low- and mid-fidelity sketches)
• Miro/Mural/FigJam
• Customer Journey Mapping
• Usability Testing – planning and conducting

Selection criteria

• Experience working in fast-paced environments as well as working with engineers within product teams.
• Experience working with interfaces that include interactions with maps and geodata.
• Experience working on products in the context of agriculture.
• Experience with designing solutions for people with low digital literacy.
• Experience in public service design
• Proficiency in using MS Office suite, namely Word, Excel, PowerPoint.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Strong problem-solving skills. Strong time-management skills.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively with team members and external stakeholders.
• Strong attention to detail.
• Ability to work independently.

Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency.

ADDITIONAL INFORMATION

• FAO does not charge a fee at any stage of the recruitment process (application, interview meeting, processing).
• Incomplete applications will not be considered. If you need help or have queries, please contact\: Careers@fao.org
• Applications received after the closing date will not be accepted.
• Only language proficiency certificates from UN accredited external providers and/or FAO language official examinations (LPE, ILE, LRT) will be accepted as proof of the level of knowledge of languages indicated in the online applications.
• For other issues, visit the FAO employment website\: http\://www.fao.org/employment/home/en/
• Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

HOW TO APPLY

• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills
• Candidates are requested to attach a letter of motivation to the online profile
• Once your profile is completed, please apply, and submit your application
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the FAO recruitment portal will be considered
• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.

If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance\: https\://fao.service-now.com/csp

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