Information Technology Assistant

United Nations Development Programme (UNDP), a key UN member since 1945 and active in Iraq since 1976, is dedicated to aiding the country's transition to stability and reform. Aligned with the government's vision, UNDP strives for a resilient Iraq by addressing social, economic, environmental, and political challenges. One of its primary goals is to fortify institutions, ensuring they provide inclusive, evidence-based, and gender-responsive services, with a focus on vulnerable populations. This involves promoting transparent, accountable governance to safeguard the rights of marginalized groups and foster citizen trust in the state.
The Support to Justice Initiatives curbing Corruption and promoting Commercial Dispute Resolution (ACAI) project, part of the governance portfolio, aims to combat corruption and advance commercial dispute resolution in Iraq. It has five key outcomes: refining the legal and strategic framework for anti-corruption, boosting the capabilities of the justice sector to handle corruption cases, strengthening legislation and institutions for commercial dispute resolution, garnering parliamentary support for anti-corruption reforms, and enhancing transparency and public accountability. The Trial Monitoring (TM) Programme, falling under output 2, specifically focuses on monitoring high-level corruption cases in Iraq's specialized courts.

The UNDP Country Office administers and manages common premises and shared services on behalf of the co-located UN agencies, funds, and programs. The Common Premises Unit is established to ensure the efficient, secure, and cost-effective management of all common premises, assets, and services. The unit's objective is to provide high-quality support services to all Participating Agencies, enabling them to focus on their core mandates.
The Information Technology Assistant - Common Premises will provide essential technical support in all segments of IT operations. This includes possible remote assistance for staff in accordance with Service Level Agreements (SLAs). The incumbent promotes a client, quality, and results-oriented approach.
The Information Technology Assistant will work under the overall guidance and direct supervision of the ICT Specialist – Common Premises

Infrastructure Management (Cable & WiFi, UPS):
• Install, configure, maintain, and troubleshoot network cabling, WiFi access points, and related infrastructure.
• Assist with network patching, labeling, and port activation to ensure reliable connectivity.
• Monitor and maintain Uninterruptible Power Supply (UPS) systems, including routine checks and basic troubleshooting to guarantee continuous power for critical IT equipment.
• Support inventory tracking of IT assets, including cables, WiFi devices, and UPS units.
• Perform regular inspections and preventive maintenance on all infrastructure components to minimize downtime.

Emergency Notification System Services:
• Support the setup and routine testing of emergency notification systems to ensure operational readiness.
• Update contact lists and assist with system drills or real-event notifications as required.
• Troubleshoot and resolve issues related to emergency notification hardware and software.
• Document all maintenance activities and incidents related to the emergency notification system.

Access Control Devices:
• Assist in the installation and maintenance of access control devices, including card readers and door controllers.
• Perform basic troubleshooting for access control systems, ensuring secure and reliable operation.
• Monitor system logs and respond to access-related incidents or alerts.
• Support regular testing of access control points and maintain accurate records of system status and interventions.

General Responsibilities:
• Provide first-line technical support for all assigned systems, responding to user requests and incidents both in-person and remotely.
• Maintain clear and detailed records of all technical activities, incidents, and resolutions.
• Collaborate with IT and facilities teams to support special projects or infrastructure upgrades.
• Adhere to organizational policies, safety standards, and best practices in all technical operations.
• Assist in inventory tracking of IT assets and licenses.
• Follow established incident and change management procedures.
• Maintain IT storage areas, labeling, and documentation.
• Support contact updates and testing of emergency notification systems.
• Assist in monitoring and maintaining CCTV systems and access control devices.
• Check camera feeds and network connectivity.

Perform other duties within the functional profile as deemed necessary for the efficient functioning of the office and organization.

NOTE:
• The incumbent of this post will be required to frequently walk to users’ locations in order to resolve their requests and incidents.
• The incumbent of this post will be required to lift (or less frequently carries) equipment such as computer desktops, digital senders or other small equipment when the users are moving offices/locations or arriving to the compound or when the equipment is being installed or replaced.
• The incumbent of this post may be required to assist with cabling or other ICT infrastructure-related projects, which will require some low-level physical work (as required)
• The incumbent of this post may be required to stand while performing technical repairs in the workshops.