Program Delivery Support Coordinator

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Crisis Response, Recovery, and Development (CRRD)

The CRRD department’s Program Delivery (PD) is one of CRRD's four pillars, along with Technical Excellence, the Emergencies Unit, and the Awards Management Unit. The Program Delivery team collaboratively leads the work of our regional and country teams to deliver high-quality programs which result in positive outcomes for our clients. The Strategy & Performance team within the PD pillar is responsible for supporting country and regional teams to i.) develop & deliver country-specific Strategy Action Plans (SAPs) that outline how each country contributes to the global Strategy100, ii.) reinforce business process & systems improvements that enable quality program delivery, iii.) support the achievement of our organizational goals to dramatically scale up our work with local partners and systems as the key delivery pathway, and iv.) support country teams with the staffing, structure, skills, tools and data & performance routines for excellent project management..

The Purpose of the Role

This is a new role that is designed to provide support across a wide range of topics that support quality program delivery, with a particular focus on support to advance our partnership ambition. The purpose of this role is to provide project management, performance monitoring and follow-up, documentation and knowledge management for the pillar’s work on strategic planning, business process improvement projects, partnerships, and improving project management. The postholder will work closely with all members of the Strategy & Performance team (in support of their initiatives), other colleagues in Program Delivery, Technical Excellence, EHAU, and the Awards Management Unit, and with representatives from other IRC departments that participate in collaborative projects.

KEY ACCOUNTABLITIES AND MAJOR RESPONSIBILITIES:

Project management for various Strategy & Performance initiatives, with a focus on partnership efforts

• Develop and lead a workplan, help to coordinate/schedule meetings and communicate with members, and document achievements of the milestones of different coordination bodies (eg. the Partnership Steering Committee), organizational change processes (the Partnership Roadmap), or cross-departmental efforts to revise organizational guidance materials that are under the responsibility of Program Delivery (eg. the Strategy Action Plan (SAP), Project Cycle Meetings (PCM) approach, the Country Program Structure Guidance, the end-to-end system for partnership excellence (PEERS).

Support performance monitoring of Strategy & Performance objectives  

• Regularly check status across all initiatives’ workplans to determine whether on-track or needs course correction.
• Support the performance reporting on performance metrics as part of the CRRD department’s Delivery Letter, which outlines the key commitments and goals for the fiscal year.

Support the management of the non-emergency Global Surge Team (GST)

• Work with the Senior Director, Strategy & Performance in the oversight of, administration, and routine performance data reviews of the members of the roster under Program Delivery responsibility.

Other tasks, as necessary:

• Support analysis processes and products that are needed to mobilize organizational attention and support. This could include tasks such as supporting the analysis of Strategy Action Plans (SAP) priorities across countries or adherence to PCM routines across countries.
• Support socialization and change management communications to promote country adoption of new processes, systems, policies, etc. One example is the adopt of the Ready to Use Food (RUF) SOP in country programs with nutrition programming. 

PERSON SPECIFICATION

Skills, Experience, and Qualifications:

Essential:

• Degree in relevant field or equivalent professional experience
• At least 3 years’ experience within the humanitarian or development sector; experience working at the country or regional level a plus;
• Demonstrated expertise in best practice project management skills; developing and following workplans, following up with responsible people, facilitating meetings, collecting and using data to drive decisions.
• Demonstrated experience of basic data analysis and data visualization to tell the story of how something is performing.
• Networking and influencing skills – internal networking experience a must; engaging with donors, UN, or other key external stakeholders a plus.
• Excellent interpersonal skills, including the ability to effectively manage a variety of multi-level relationships in a multicultural environment;
• Excellent written communications and ability to develop simple and accessible communications materials;
• The ability to work productively and accurately while under pressure in a fast-paced, demanding environment;
• A flexible work attitude, with the ability to work in a team environment or independently, and the ability to pivot to meet unexpected demands;
• Ability to prioritize effectively;
• Strong attention to detail to ensure own work, and work of others is of a consistent high quality

Desirable:

• Product development experience
• Mastery of MS Word, Excel, PowerPoint, and Outlook.
• The ability to work (read and write) in English a must; a plus to have at least one additional IRC language -  French, Spanish or Arabic

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

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