Community Outreach Specialist

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: 
Under the supervision of the Executive Director, The Community Outreach Specialist is responsible for collaborating with IRC staff and a wide variety of community partners and faith and civic groups to identify communities and potential partners throughout the Louisville metropolitan area, as well as help identify potential eligible new clients for the office. The Community Outreach Specialist also contributes to the development of resources, including volunteers and in-kind donations, to support the successful resettlement of humanitarian immigrant families. This position will also serve as a community liaison, representing the IRC at community events and promoting the organization when opportunities arise. This position has a dual role in helping refugees adjust to their new life and raising awareness and understanding among the local community about their newest members. 

Major Responsibilities:

Responsibilities include, but are not limited to: 

 Community Outreach and Coordination 

• Work with team to conduct proactive outreach within refugee and immigrant communities to raise awareness of the agency’s resettlement and support programs.
• Build and maintain trusted relationships with refugee community leaders, mutual assistance associations, cultural groups, and informal community networks.
• Identify and engage newly arrived or underserved refugee individuals and families who may be eligible for agency programs and services.
• Provide clear information to potential clients about available services, eligibility criteria, and enrollment processes.
• Represent the agency at community events, fairs, and meetings to raise promote organizational services as well as potentially recruit new clients

 Volunteer Engagement 

• Work with the Executive Director to ensure the IRC maintains an active, effective, professionally managed intern and volunteer program.
• Fulfill administrative duties for volunteer programs. Coordinate with colleagues to ensure volunteer processing and documentation is tracked, including background checks, hours and mileage. 
•      Update and develop resources to manage volunteer and intern lifecycle for opportunities including but not limited to the Welcome Home Project, youth success coaching, family mentorship, and internships.
•      Support current volunteers and interns with questions and administrative tasks.
•      Work with program staff to develop materials that will help new volunteers and interns onboard.
• Other duties as assigned.

Job Requirements: 

Education: Undergraduate degree in a related field; or mix of equivalent years of education and related work experience.

Work Experience:

• At least one year of experience working with volunteers. Experience with resettlement/immigrant populations strongly preferred.
• Experience conducting volunteer training sessions preferred.
• Demonstrated ability and interest to cultivate partnerships with community organizations to meet mutual goals.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Working Environment: 

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• Offices hours are scheduled as Monday-Friday, 8:30am-5pm, may require occasional weekend and/or evening work.

Compensation: (Pay Range: $21 - $23) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.