IT Solutions Officer (SCOPE), CST I, Juba South Sudan

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ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

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WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: IT Solutions Officer (SCOPE), CST I

TYPE OF CONTRACT: International Consultancy (CST level-I)

UNIT/DIVISION: TEC

DUTY STATION (City, Country): Juba, South Sudan

DURATION: 11 Months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT

Under the general supervision and guidance of the Head of TEC, the consultant will lead the implementation, expansion, and assurance of Digital Assistance Services (DAS) including SCOPE, CODA, Partner Connect, SugarCRM, and related beneficiary management and payment tools across all WFP operations in South Sudan.
The incumbent will ensure strategic alignment with WFP’s digital transformation roadmap, operational integration with cooperating partners, and the achievement of efficiency and accountability targets under the Country Strategic Plan (CSP) and coordinating with the Business Stakeholders at the Country Office, Regional. Office and Headquarters level) and collaborating with external parties such as Service Providers, Cooperating Partners and other UN Agencies.
 

ACCOUNTABILITIES/RESPONSIBILITIES:

1.Under the guidance of Head of TEC, manage  the implementation and lifecycle management of WFP Corporate Digital Tools (SCOPE, CODA, Partner Connect, SugarCRM, MoDA, etc.) across all operations and cooperating partners. Ensure full operationalization and interoperability of digital tools supporting beneficiary registration, entitlement delivery, and reporting in both emergency and development contexts. Provide expert technical guidance to Activity Managers, CBT/IDM, and field teams to optimize business processes and system utilization.

Serve as the focal point for digital assistance coordination across WFP South Sudan functional Units and Activities including Programme, CBT, Nutrition, Supply Chain, RAM, Finance, and MEAL. Collaborate and partner in digital transformation working groups, ensuring governance frameworks, SOPs, and implementation guidelines are standardized and followed.
3.    Liaise directly with global team, regional office and global support teams to address technical issues related to digital tools and ensure South Sudan operations are compliant with global assurance, data protection, and audit requirements.
4.    Coordinate and contribute to the review of Field Level Agreements (FLAs), ensuring digital assistance requirements, data management standards, and system interoperability obligations are clearly integrated and adhered to by cooperating partners.  
5.    Analyze pre-deployment ICT needs and develop costed workplans for DAS implementation, ensuring adequate staffing, equipment, and connectivity resources are in place. Oversee risk management, quality assurance, and change control processes across all DAS deployments, ensuring adherence to WFP standards and donor requirements.
6.    Design and deliver comprehensive capacity-building plans for WFP and cooperating partner staff, including field-level DAS support teams. Provide direct mentorship and technical supervision to newly recruited IT or field technology officers supporting digital assistance implementation. Promote the adoption of digital literacy initiatives under the WFP “Go Digital” strategy to strengthen national capacities.
7.    Contribute to and supervise preparation of operational updates, progress reports, and audit responses related to digital tools performance and compliance. Coordinate system performance reviews, lessons-learned sessions, and continuous improvement actions.
8.    Support in identifing, and piloting, and introducting  of innovative digital solutions that enhance beneficiary management, accountability, and field connectivity (e.g., Starlink, mobile money integration, biometric validation). Ensure harmonization and scalability of digital tools to meet future operational needs and expansion plans.
9.    Perform any other duties assigned by the supervisor

DELIVERABLES AT THE END OF THE CONTRACT

1. Fully defined, documented, and approved Standard Operating Procedures (SOPs), workflows, and support packages (Hardware/Software/Services) for all SCOPE and DAS-related activities, including: 
. Beneficiary identity management (registration, verification, deduplication). 
SCOPE card management, printing, and distribution workflows. 
. e-Voucher and retailer-facing processes. 
. In-kind and cash distribution processes with Financial Service Providers  
. Field ICT support, troubleshooting escalation, and incident management. 
2. All documentation aligned with WFP Global Assurance, Data Protection, and CBT/IDM guidelines. 
3. Digital Assistance Solutions including SCOPE, CODA, Partner Connect, SugarCRM, MoDA, and other beneficiary-facing applications are fully rolled out, integrated, and operational in all relevant locations. Implementation support provided to field teams and cooperating partners, with clear adoption of metrics and issue resolution logs. 
4. FLA reviews completed with digital requirements integrated (data protection, system responsibilities, reporting obligations, and interoperability). Governance and coordination mechanisms are active and functional (working groups, field support frameworks, audit response systems). Clear partner capacity-building deliverables tracked and documented. 
5. Training manual developed and delivered for WFP and Partners namely Co-operating Partners and Financial Service Provider staff on DAS tools.  
6. Operational dashboards put in place to monitor system performance, uptime, registration progress, distribution of data integrity, and user adoption levels. Data quality checks completed and documented in line with Global Assurance and internal audit recommendations. 
7. Comprehensive Procurement and budget plan for the Product Adoption/Digital Solutions unit for the next year completed, costed, justified, and approved. Alignment ensured with Country Office priorities under the CSP. 
8. Detailed implementation plans for all digital solution projects delivered with milestones, resource requirements, and dependencies. Risk and issue logs maintained, regularly updated, and incorporated into management for decision-making. Full post-implementation review and evaluation carried out for at least one major DAS deployment (e.g., SCOPE, CODA, Partner Connect). 

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education: Advanced university degree in Information Systems, Computer Science, Information Technology, Data Science, or a related field or first university degree with additional years of relevant work experience. 

Experience:

- For candidates with a master’s degree or higher: A minimum of 3 years of progressive experience in digital systems implementation, preferably within in complex emergency settings.

- For candidates with a bachelor’s degree: A minimum of 5 years of the above experience is require.

- Previous experience in emergency support operations and/or in hardship duty stations is essential.

Knowledge& Skills:

•Demonstrated leadership in implementing and managing multiple corporate level Digital Systems.
• Proven experience in coordinating large, multi-stakeholder digital assistance operations involving Cooperating Partners, Financial Service Providers, and government institutions.

 In-depth understanding of Cash-Based Transfers, Identity Management, and DAS processes, including end-to-end operational workflows, assurance mechanisms, and system interdependencies.
• Strong knowledge of Assurance Frameworks, Data Protection and Privacy policies, and audit practices.
• Hands-on experience managing field-level digital deployments including connectivity, asset management, and field ICT support.
• Experience leading big cross-functional teams and supervising technical personnel under geographically dispersed operations.
• Familiarity with operational environment in South Sudan or similar high-risk contexts is a significant asset.
• Experience in process digitalization, automation, and change management initiatives is highly desirable.

Languages: ​Fluency (level C) in English language

WFP LEADERSHIP FRAMEWORK

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Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org

NO FEE DISCLAIMER

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REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.