Information Management Assistant

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

JOB OVERVIEW

The Information Management Assistant (IMA) supports the Information Management and Cash teams in data analysis and beneficiary payments, ensuring compliance with safeguarding standards. They will perform daily checks of registration data and support the provision of cash assistance to beneficiaries using various financial service providers. The position is also involved in monitoring processes to ensure they are implemented safely and correctly.

KEY RESPONSIBILITIES

• Ensure timely and accurate entry of the data into the relevant databases.

• Process deduplication, data cleaning and data validation of the registered data.
• Process payment to beneficiaries using different FSPs.
• Process top-ups and reconciliations for financial reporting.
• Follow up with issues related to registration data and transactions. 
• Prepare numerical and graphical reports on a weekly, monthly and quarterly basis for tracking performance under activities.
• Ensure quality information management including client count in coordination with the Cash and Basic Needs coordinator and the information management team.
• Testing and modifying existing data collecting tools.

• Provide ongoing support to the Cash and Basic Needs staff with data collection and use of data collecting tools.
• Act as the focal point for follow-up with Cash and Basic Needs staff where needed. 
• Work with client feedback team to responses of client feedback

• Support the timely information sharing regarding challenges and needs at the field level
• Field monitoring visits and reporting.
• Provide support to other departments on related tasks within the scope of regular working hours and available capacity, based on a position-sharing approach.
• Adherence of Safeguarding.

JOB REQUIREMENTS

Education:

University degree required. Additional technical training or certification in data management is an asset. A background in computer science and/or data analytics is preferred.

Experience:

• Experience in humanitarian programs will be an additional advantage
• Experience developing and managing databases and conducting statistical analysis and reporting
• Knowledge of and experience with Commcare, RedRose or similar data collection tools (Kobo Toolbox)
• Good skills and experience reporting using Excel and extracting information from the database.

Demonstrated Skills and Competencies:

• Demonstrated capacity for working effectively in a diverse and multi-disciplinary team environment
• Good knowledge and skills in Microsoft Excel, including creating tables and forms, data analysis, using pivot tables, and charting/visualizing data in dashboard format.
• Strong attention to detail and excellent data entry skills
• Excellent communication and presentation skills
• Demonstrated understanding of and ability to maintain confidentiality and respect for clients/beneficiaries
• High degree of flexibility and strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail
• Positive and professional attitude, including ability to lead and work well in a team setting.

• :

Fluent in Ukrainian, Intermediate English.

REPORTING STRUCTURE AND TEAM COLLABORATION

Internal cooperation of IRC with: Cash and Basic Needs Coordinator, Cash and Basic Needs Manager, Senior Cash and Basic Needs Officer, Monitoring and Evaluation Manager, MEAL Manager. Support the timely information sharing regarding challenges and needs at the field level.

WORK ENVIRONMENT AND OTHER RELEVANT INFORMATION

• This role requires full-time working schedule.
• Applicants must have a home or alternate workspace where they can effectively complete their work during regularly scheduled work hours.
• Exempt from overtime.
• Work in the matrix organization.
• Fast pace of working and multitasking.
• The organization cares about staff and provides flexible working options (start early-finish early, start later-finish later, remote work)

Staff can ask for accommodation of the workplace. Specific requests can be discussed with HR.

IRC employees are eligible to the following benefits:

• Competitive salary
• Purposeful job and development opportunities

• English classes and unlimited online training courses
• Life Insurance
• Medical insurance for staff and family members
• Free psychological support to employees and their family members
• 30 calendar days of annual vacation with flexibility beyond the legally set minimum requirements
• Up to 10 days of paid medical leave

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

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